Hidden Lakes Senior Living Community
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 14 Google reviews
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What this means for your family
Hidden Lakes is highly regarded for its dedicated nursing and therapy staff, making it a strong candidate for those prioritizing clinical care. However, because some families have noted concerns about the building's age and food quality, we recommend scheduling a tour specifically to inspect the living quarters and asking to see a sample menu.
Google Reviews
Google Reviews
14 reviews on Google“Hidden Lakes Senior Living Community receives high praise for its attentive nursing staff, professional therapy teams, and overall compassionate environment, particularly in the rehab and skilled nursing sections. While most reviewers highlight a caring atmosphere and responsive management, some older feedback points to concerns regarding facility maintenance and the quality of food service. Families should note that while the facility is well-regarded for its care, there are conflicting reports regarding the physical condition of the building.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and professional nursing staff
- Effective and encouraging therapy teams
- Responsive and approachable management
- Clean and well-maintained environment
Concerns
- Outdated facility and maintenance issues (mentioned by 2 reviewers)
- Poor food quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about how professional and attentive the nursing staff is here; how do you ensure that level of care remains consistent for every resident?
- 2Since the facility is such a cozy, small community, what kind of daily activities or social outings do you organize to keep residents engaged?
- 3With the focus on therapy being a strength here, how do you work with the team to help residents maintain their mobility and strength?
- 4How does the management team stay approachable and responsive to families when we have questions or concerns about care?
- 5Can you tell us more about the meal program and what steps are being taken to ensure the food is both nutritious and enjoyable for everyone?
- 6In terms of medical care, what is the protocol for handling unexpected health changes or emergencies during the night?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team is absolutely phenomenal—skilled, compassionate, and committed to helping patients regain their strength and independence.”
“The nursing staff were so responsive to assist calls and treated the residents with great respect. The therapists were so encouraging.”
“Do not be put off by the older appearance. The staff is incredibly caring and communicative with the family; something that was missing at every other facility in Vero.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
11
measures
1
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Hidden Lakes Senior Living Community has faced recurring issues with infection control, medication management, and care planning across multiple surveys, with families filing two complaint reports that triggered federal investigations. The facility shows persistent problems in these core care areas, though all deficiencies have correction dates on file. Given the pattern of repeated violations in critical areas like infection prevention and medication oversight, families should visit to assess current conditions firsthand.
Feb 5, 2026Routine12
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Aug 14, 2024Routine10
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Sep 27, 2023Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
May 18, 2023Routine9
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Ownership & Operations
Who Operates This Facility
Hidden Lakes Senior Living Community
for profit
Chain Affiliation
Kr Management
5 facilities nationwide
Chain avg rating: 4.4/5 · Rank 4 of 5 (Worst)
Ownership & Management
Owners
Kpj Enterprises, Lp
Owner · Organization
Hollenbeck, Daniel
Owner
Ohair, Joshua
Owner
Rockefeller, Kevin
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit thehiddenlakes.com
Medicare data downloads
Original nursing home datasets
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