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Nursing HomeMedicaid

Palm Garden of Vero Beach

Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.

1755 37th Street, Vero Beach, FL 32960189 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 314 Google reviews

5
4
3
2
1
Palm Garden of Vero Beach Nursing Home in Vero Beach, FL — Street View
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What this means for your family

While the facility is physically clean and offers strong rehabilitation therapy, the recurring reports of neglect and medication errors are critical red flags. If you choose this facility, you must be prepared to be a constant, daily advocate for your loved one, as communication from the medical team is frequently reported as poor.

Google Reviews

Google Reviews

314 reviews on Google
Palm Garden of Vero Beach receives polarized feedback, with many visitors praising the facility's cleanliness, efficient check-in technology, and friendly administrative staff. However, multiple family members of long-term and rehab residents report serious concerns regarding neglect, including delayed response to call bells, poor hygiene management, and failures in medication administration and medical monitoring.

Quality Themes

Tap a score for details
Food6.0Staff5.0Clean8.0Activities7.0Meds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Clean, well-maintained facility
  • Efficient, modern digital check-in system
  • Friendly and welcoming front-desk staff
  • Effective physical and occupational therapy programs

Concerns

  • Neglect and slow response times to call bells (mentioned by 5 reviewers)
  • Poor hygiene and failure to assist with personal care (mentioned by 4 reviewers)
  • Inadequate medication management and medical monitoring (mentioned by 3 reviewers)
  • Lack of communication regarding patient status or medical changes (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2344.92023(45)4.12024(26)4.72025(118)4.52026(26)

Distribution · 215 analyzed

5
179
4
17
3
7
2
2
1
10
35 reviews posted between Oct 3, 2023Oct 5, 2023 · 35 were 5-star

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed that your team is very active in responding to online feedback; how do you use that communication loop to address concerns about daily care or resident needs?
  • 2Given that physical and occupational therapy are highlighted as strengths here, how do you integrate those programs into the daily routine for residents who need extra support?
  • 3What is your current protocol for ensuring that call bells are answered promptly, and how do you monitor response times to ensure residents feel heard?
  • 4Could you walk me through your process for medication management and how you ensure that families are kept in the loop regarding any changes in a loved one's medical status?
  • 5What steps does your nursing team take to ensure consistent assistance with personal hygiene and daily grooming for residents who require more hands-on help?
  • 6With a facility capacity of 189, how do you maintain personalized attention and ensure that staff members are readily available when a resident needs immediate assistance?

Personalized based on this facility's data


Key Review Excerpts

My grandfather was left to sit in his own excrement for hours at a time. When he utilized his call bell, the staff would come in, turn off his call bell, and say they would be right back to tend to him, only to disappear for hours.

Grandchild of resident · 2024☆☆☆☆

My mom cannot walk and must rely completely on the staff, yet her room is often left messy. Trash bags are not replaced, garbage cans are left far away from her, dirty sheets are tossed on chairs, and the floors are dirty.

Daughter of resident · 2025☆☆☆☆

Their rehabilitation expertise allowed me to walk out with a walker one month after my surgeon said that I could start putting weight on my pelvis that had been broken in four places.

Rehab patient · 2025★★★★★
Source: 314 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.52hrs
69%
Registered nurses for medical care
Total Nursing
3.71hrs
91%
All nurses + aides combined
Staff Turnover
51%
Lower is better (< 30% = good)
RN Turnover
69%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

3

measures

Mixed Results

4

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility32.6%
Worse than Avg
Here
32.6%
US
19.4%
FL
11.5%
Indian river
16.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility3.1%
Better than Avg
Here
3.1%
US
15.5%
FL
8.7%
Indian river
7.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility12.9%
Mixed vs Avgs
Here
12.9%
US
19.5%
FL
15.0%
Indian river
4.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.8%
Better than Avg
Here
99.8%
US
93.4%
FL
98.1%
Indian river
99.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility6.5%
Mixed vs Avgs
Here
6.5%
US
12.1%
FL
4.1%
Indian river
3.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility10.7%
Mixed vs Avgs
Here
10.7%
US
14.4%
FL
9.1%
Indian river
5.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.5%
Better than Avg
Here
99.5%
US
81.8%
FL
94.8%
Indian river
95.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility96.9%
Better than Avg
Here
96.9%
US
79.8%
FL
94.7%
Indian river
92.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
1.6%
FL
1.5%
Indian river
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
Above state avg (7.3)
6 complaint-triggered

Palm Garden of Vero Beach shows recurring issues across multiple areas that families should consider carefully. The facility has faced deficiencies in resident care quality, fire safety systems, and medication management across all four surveys from 2022-2025. Notably, families have filed complaints resulting in citations for inadequate daily care assistance and unsafe living conditions. While all deficiencies show correction dates, the persistent pattern of safety and care issues warrants thorough evaluation during any visit.

Apr 30, 2026Complaint
2
0572Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents a notice of rights, rules, services and charges.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Sep 17, 2025Complaint
1
0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Apr 24, 2025Routine
13
0024Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for volunteers.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0741Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

Jan 12, 2024Routine
14
0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Jan 12, 2024Complaint
3
0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Sep 1, 2022Routine
4
0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0929Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure precautions for handling oxygen cylinders and equipment are correctly followed.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Palm Garden of Vero Beach

Organization Type

for profit

Chain Affiliation

Chain Name

Palm Garden Health and Rehabilitation

Chain Size

14 facilities nationwide

Chain avg rating: 3.0/5 · Rank 7 of 14

Ownership & Management

Owners

Palm Garden Healthcare Holdings, LLC

Owner · Organization

50%

James O. Mccarver Qtip Business Marital Trust U/a Dated June 22, 2001,

Owner (parent company) · Organization

James O. Mccarver Residuary Trust Share U/a Dated 06/22/2001

Owner (parent company) · Organization

Patsy E. Mccarver Trust U/a Dated June 22, 2001 as Amended, Patsy E

Owner (parent company) · Organization

Mccarver, Patsy

Owner (parent company)

Key personnel

Regions Bank5% or Greater Mortgage InterestPgver Re, LLC5% or Greater Security InterestRegions Bank5% or Greater Security InterestBomberger, JeffreyOfficer / DirectorChalmers, JamesOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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