Ventana by Buckner
Strong Medicare quality ratings; families often praise beautiful and modern facility. Still worth an in-person visit.
based on 111 Google reviews
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What this means for your family
This facility is an excellent choice for independent living due to its beautiful amenities and social atmosphere. However, if you are seeking skilled nursing or rehab, you must closely monitor hygiene, medication administration, and staff responsiveness, as multiple families have reported serious lapses in care.
Google Reviews
Google Reviews
111 reviews on Google“Ventana by Buckner is highly regarded by many long-term residents for its beautiful, modern facility and friendly atmosphere. However, families should be extremely cautious regarding the skilled nursing and rehabilitation services, as multiple reviewers reported serious concerns regarding medication errors, hygiene neglect, and inadequate staffing levels.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful and modern facility
- Friendly and compassionate long-term staff
- Excellent amenities and activities
- Clean and well-maintained environment
Concerns
- Neglect in skilled nursing/rehab (hygiene and wound care) (mentioned by 3 reviewers)
- Inadequate staffing levels and slow response times (mentioned by 4 reviewers)
- Medication management errors (mentioned by 2 reviewers)
- Unprofessional or rude nursing/management behavior (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 139 analyzed
How They Respond to Reviews
The owner provides personalized responses that frequently use the reviewer's name and acknowledge specific staff members mentioned. For negative reviews, they maintain a professional tone, avoid defensiveness, and consistently offer direct follow-up from leadership.
Questions for Your Tour
- 1It is wonderful to see how modern and well-maintained this facility is; how do you ensure the cleanliness of resident rooms and common areas is maintained throughout the day?
- 2We noticed the staff is often described as very friendly; what specific training do you provide to ensure consistent, compassionate care across all shifts?
- 3How does the nursing team manage medication administration to ensure accuracy and prevent any missed doses?
- 4Could you tell us more about the daily activity calendar and how you help residents stay engaged with the community?
- 5What is the protocol for responding to resident needs during the night or in the event of a medical emergency?
- 6How does the management team communicate with families regarding changes in a resident's care or health status?
Personalized based on this facility's data
Key Review Excerpts
“My 6+ years at Ventana have been exceptional in every way. I wouldn't live anywhere else.”
“The building was cleaned imaculately. No old people or medicine smell.(lol) There was one nurse that took her time and escorted me all the way to my aunt's room where I found her clean, dry with a good meal and in very good spirits.”
“My great grandmother was at Ventana for rehab after a hip fracture and she had the best experience. The nurses were caring and the aides were so attentive to her.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
12
measures
4
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints leading to 9 deficiencies, with recurring issues in care planning and assessments, infection control, and safety systems. The facility has struggled with properly assessing residents' needs, developing adequate care plans, and maintaining infection prevention protocols, with problems appearing across multiple surveys from 2022 to 2024, though all deficiencies show correction dates.
Jul 15, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 18, 2024Routine6
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Dec 18, 2024Complaint4
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Mar 28, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 3, 2023Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Nov 3, 2023Routine2
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Ownership & Operations
Who Operates This Facility
Buckner Retirement Services, INC
nonprofit
BUCKNER RETIREMENT SERVICES, INC
HANNAH STEELE
Chain Affiliation
Buckner Retirement Services
5 facilities nationwide
Chain avg rating: 3.8/5 · Rank 1 of 5 (Best)
Ownership & Management
Owners
Buckner Senior Living
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
111 reviews from families & visitors
Official Website
Visit ventanabybuckner.com
Medicare data downloads
Original nursing home datasets
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