Villages of Lake Highlands Assisted Living
Families consistently rate this highly — reviewers highlight exceptional physical and occupational therapy team. Schedule a visit to confirm the fit.
based on 252 Google reviews
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What this means for your family
This facility offers an exceptional physical therapy and social activities program that can significantly aid in post-surgery recovery. However, families must be extremely vigilant regarding nursing care, as multiple recent reports highlight dangerous levels of understaffing and lapses in hygiene and medication management.
Google Reviews
Google Reviews
252 reviews on Google“Families seeking rehabilitation or long-term care will find a highly praised physical therapy and activities program, with many reviewers highlighting the exceptional skill of the therapists and the engaging social events. However, there are serious and frequent reports of severe understaffing, particularly on nights and weekends, which has led to critical concerns regarding medication errors and hygiene neglect. While the facility is often described as beautiful and welcoming, the quality of care appears highly inconsistent depending on the shift and specific department.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy team
- Engaging and thoughtful activities and events
- Warm and professional social work and admissions staff
- Beautiful and well-maintained physical environment
Concerns
- Severe understaffing on nights and weekends (mentioned by 4 reviewers)
- Neglect regarding hygiene and incontinence care (mentioned by 3 reviewers)
- Medication administration errors (mentioned by 3 reviewers)
- Poor food quality and dietary management (mentioned by 3 reviewers)
- Lack of communication from management/nursing (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 232 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy team; how do they work with residents to maintain their mobility?
- 2With such a beautiful and well-maintained environment, what kind of engaging activities or special events do you have planned for the residents this month?
- 3How does the nursing team ensure that medication administration is handled accurately and consistently, especially during shift changes?
- 4What is your process for communicating important health updates or changes in care from the nursing staff to the family members?
- 5Could you tell us more about your staffing levels and care protocols during the overnight hours and on the weekends?
- 6How do you manage dietary needs and ensure that meal quality and nutrition are consistent for every resident?
Personalized based on this facility's data
Key Review Excerpts
“The activities team is amazing. They truly care about providing the residents with a high quality of life. They constantly organize activities to keep the residents active and engaged.”
“The physical therapy she received helped her tremendously! So much so, that she's having the other knee replacement surgery and plans to go back again.”
“They would rather stock supplies & leave sitting in wet & vomit”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent comprehensive inspection for Villages of Lake Highlands Assisted Living occurred on September 8, 2021, identifying two violations. One noted issue involved the maintenance and documentation of fire extinguisher inspections, which was corrected promptly. There are currently no enforcement actions on record for this facility.
Sep 8, 2021Routine
Health Code (1 violations) | Life Safety Code (1 violations)
No specific Health Code violation description provided in report.
The facility failed to ensure all monthly and yearly extinguisher inspections were performed and/or documented; and/or that unserviceable extinguishers were replaced.
Ownership & Operations
Who Operates This Facility
Jsc Lake Highlands Operations, Lp
for profit
VILLAGE SENIOR CARE LLC
ADAM KOLL
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
252 reviews from families & visitors
Official Website
Visit villagesoflakehighlands.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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