Valley Residential Services
Families consistently rate this highly — reviewers highlight supportive of individuals with complex mental health needs. Schedule a visit to confirm the fit.
based on 40 Google reviews
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What this means for your family
While some families have found long-term care success here, the recent reports regarding staff turnover and client treatment are concerning. We strongly recommend visiting in person to observe staff-resident interactions and asking for a clear policy on how they handle resident consistency and communication with families.
Google Reviews
Google Reviews
40 reviews on Google“Valley Residential Services provides supervised living and support services, but reviews are highly inconsistent and often lack detail. While some families appreciate the caring staff and the facility's ability to support individuals with complex mental health needs, others report significant issues with staff turnover, unprofessional behavior, and serious concerns regarding client treatment. The facility also appears to function as a public service center for fingerprinting, which contributes to the mixed nature of the feedback.”
Quality Themes
Tap a score for detailsStrengths
- Supportive of individuals with complex mental health needs
- Staff described as caring by some long-term families
- Efficient fingerprinting services for some visitors
- Well-maintained outdoor areas
Concerns
- High staff turnover and lack of consistency for residents (mentioned by 2 reviewers)
- Unprofessional or rude behavior from administrative staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 43 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the focus on supporting individuals with complex mental health needs, what specific training or programs do your staff members receive to ensure consistent care?
- 2How do you currently manage communication with families to ensure we stay updated on our loved one's well-being and any changes in their care plan?
- 3With the importance of stability for residents, what steps is the leadership team taking to improve staff retention and ensure our family member has a consistent care team?
- 4We noticed the outdoor areas are beautifully maintained; how are these spaces incorporated into the daily activity schedule for residents?
- 5Could you walk us through your protocol for handling medical emergencies or urgent health concerns that might arise during the night or on weekends?
- 6How do you ensure that administrative interactions remain supportive and clear, especially when families have questions about billing or facility policies?
Personalized based on this facility's data
Key Review Excerpts
“my brother tyler dunleavy is a cliant of theirs for most of his life sad that he cant find alot of reliable permanent staff he doesnt do well with change but they take good care of him”
“They work hard jobs, taking care of people with a vast variety of mental health issues. Much respect for them”
“Do not care about the clients know that the staff locks them in thier room and does nothing about it”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Dec 8, 2025Investigation
Investigation triggered by complaint numbers 200782 and 202649 regarding alleged abuse by a named staff member.
Provider staff failed to immediately report alleged physical and verbal abuse of a client to the Complaint Resolution Unit, despite witnessing multiple incidents.
Dec 8, 2025Investigation
A follow-up inspection on 02/04/2026 (Compliance Determination 72318) found no further deficiencies regarding the previous citations.
Staff witnessed physical and verbal abuse of a client by another staff member on several occasions but failed to report it to the department or their employer, placing the client at risk.
Aug 7, 2025DisputeCleanReport
This is an Informal Dispute Resolution (IDR) result letter regarding a Statement of Deficiencies (SOD) report dated 06/17/2025. The request to change the SOD was denied.
Jul 22, 2025Dispute
This document is an Informal Dispute Resolution (IDR) scheduling letter regarding a Statement of Deficiencies dated June 17, 2025, and a Stop Placement letter dated July 2, 2025. The IDR is scheduled for August 5, 2025.
Jul 11, 2025Investigation
The facility is associated with complaint numbers 182126 and 179606. Staff A and C involved in the incident were terminated.
Facility failed to provide timely pain management and medical care for a client following a fall that resulted in a right wrist fracture; staff ignored the client's request for medical attention and failed to administer pain medication as ordered.
Jun 17, 2025Investigation
Includes details of an investigation (Intake ID 179541) regarding substantiated staff-to-client abuse on 04/19/2025. Two staff members involved were terminated.
Facility failed to protect a client from physical abuse; staff pushed, restrained, and struck a client in the face.
Jun 17, 2025EnforcementPenaltyReport
Letter details the imposition of a stop placement order effective July 2, 2025.
Provider failed to protect clients from physical abuse; one client was pushed, restrained, and struck in the face by staff.
Dec 8, 2023InspectionCleanReport
The Department completed a certification evaluation and found no deficiencies.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit valleyresidential.org
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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