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Public Google reviewers rate this highly and often mention compassionate and attentive staff. Schedule a visit to confirm the fit.
based on 28 Google reviews
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Public Google reviewers rate Valley Pines Senior Living highly. Reviewers highlight: compassionate and attentive staff, strong, involved executive leadership. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Valley Pines (operating as Care Cardinal Cascade) is highly praised for its compassionate leadership and dedicated staff who go above and beyond to make residents feel welcome. While families consistently highlight the clean, homey environment and strong communication, one reviewer expressed significant frustration regarding the executive director's perceived lack of availability and engagement.
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Key Review Excerpts
“The care team is empathetic and quick when it comes to being there for the needs of the residents. Care Cardinal of Cascade has a positive and uplifting atmosphere that stands out from other facilities in the area.”
“She stayed late to help get my mom settled, answered our questions, introduced the staff to us, provided a tour for my mom. She emailed all the paperwork ahead of time, then gave us extra time to fill it out and return it.”
“Mom speaks highly of the delicious food and kitchen staff:) The friendly staff members have listened, encouraged, and helped to meet mom’s needs.”
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections and investigations have identified concerns regarding wound care management, medication administration accuracy, and adherence to safe transfer protocols. The facility has also been noted for administrative errors in resident contracts and service plans.
Resident A's wounds were not cared for; nursing documentation indicated resident was observed with soiled or absent dressings on feet, and staff were difficult to locate for communication.
Admission agreements for several residents (A, C, D, and G) listed the incorrect licensee name (CSM Cascade, LLC instead of Cascade Care Operations LLC).
Resident A's service plan lacked detailed information on how the resident demonstrates behaviors requiring Lorazepam and whether nonpharmaceutical interventions could be used.
Resident C did not receive prescribed Metformin on 04/05, 04/11, 04/14, and 04/17 because the facility did not have the medication.
Resident A's Medication Administration Record (MAR) was incomplete; staff initials were not entered at the time medication was given.
Medication technicians were not completing the narcotic count log at the beginning and end of each shift, failing to ensure medications were properly accounted for.
Allegations that staff were not following transfer requirements for Resident A, resulting in a skin tear on 01/14/2025.
Cascade Care Operations LLC
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Official Website
Visit valleypinesmi.com
MI LARA — View Official Record
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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