Sunrise of Cascade
Limited public data on Sunrise of Cascade. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 33 Google reviews
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What this means for your family
While many families report a warm, engaging environment, there are recurring, serious reports of neglect and slow response times. We strongly recommend visiting during off-hours or weekends to observe staffing levels firsthand and asking management specifically how they handle hygiene and call-light response times.
Google Reviews
Google Reviews
33 reviews on Google“Sunrise of Cascade is a senior living community that receives high praise for its warm, welcoming atmosphere and dedicated staff who build strong relationships with residents. However, the facility faces serious, recurring allegations regarding neglect, slow response times for basic care needs, and poor management of medical and hygiene requirements. Families should carefully weigh the positive social environment against these significant concerns regarding consistent, high-quality care.”
Quality Themes
Tap a score for detailsStrengths
- Warm and welcoming facility atmosphere
- Engaging activities and social calendar
- Strong, long-tenured leadership and staff
- Beautiful, well-maintained building and grounds
Concerns
- Slow or non-existent response to call lights and basic care needs (mentioned by 3 reviewers)
- Inadequate hygiene and personal care for residents (mentioned by 3 reviewers)
- Poor communication and lack of responsiveness from management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We love how beautiful the grounds look; what kind of social activities or outings are planned on the monthly calendar to help residents stay engaged?
- 2It is wonderful to see how much the leadership team engages with feedback online; how does management typically communicate important updates or changes to families?
- 3What specific protocols are in place to ensure that call lights are answered promptly and that residents' basic daily needs are met right away?
- 4Can you walk us through your process for medication management to ensure everything is handled accurately and on schedule?
- 5How do you ensure that personal hygiene and grooming standards are consistently maintained for every resident throughout the day?
- 6In the event of a medical emergency after hours, what is the immediate procedure for contacting both the resident's family and medical professionals?
Personalized based on this facility's data
Key Review Excerpts
“He kept saying he was in the “most beautiful place” and he was taken care of by his “guardian angels”.”
“My wife sat in wet Depends for at least an hour many times with no response and in diarrhea for at least an hour many times with no response. No one answered the telephone when I called.”
“The entire staff is truly exceptional. They take the time to get to know each resident personally and treat them with the same warmth and respect they would”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections have identified concerns regarding medication management, resident care plans, and food safety protocols. Additionally, some resident bathroom areas were being used for equipment storage and meal records were not properly maintained.
Apr 30, 2024Routine
Three spa rooms containing jetted bathtubs were being used for storage of assistive devices such as wheelchairs, walkers, and hoyer lifts.
The facility was unable to produce a meal census for the preceding three-month period.
Food items in refrigerators and freezers were uncovered/opened to elements, several items were unlabeled or undated, and a scoop was left in the flour bin.
Mar 14, 2024Complaint
Resident A's service plan was not prepared with the participation of the resident and their authorized representative.
Resident A lacked medication management, including incorrect dosing of Gabapentin and improper application of Nystatin.
Resident A lacked a bowel program, resulting in a diagnosis of a hemorrhoid.
May 2, 2023OtherCleanReport
No deficiencies found during this inspection.
Aug 3, 2012OtherCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Ms Cascade Sh, LLC
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit sunriseseniorliving.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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