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Nursing HomeMedicaid Top Rated

Valley Oaks Care Center

Strong Medicare quality ratings; families often praise effective rehabilitation therapy team. Still worth an in-person visit.

500 Selfridge Street, East Liverpool, OH 4392067 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 50 Google reviews

5
4
3
2
1
Valley Oaks Care Center Nursing Home in East Liverpool, OH — Street View
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What this means for your family

While the facility is praised for its therapy services and holiday events, the reports of severe neglect and hygiene issues are deeply concerning. Families should conduct an unannounced visit to observe cleanliness and staff responsiveness firsthand before making a decision.

Google Reviews

Google Reviews

50 reviews on Google
Valley Oaks Care Center receives polarized feedback, with some families praising the therapy team and holiday events, while others report severe neglect and hygiene failures. While some visitors highlight kind staff and good food, multiple critical reports describe issues with call light response times, poor sanitation, and inadequate communication regarding patient health status.

Quality Themes

Tap a score for details
Food9.0Staff5.0Clean3.0Activities8.0MedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Effective rehabilitation therapy team
  • Engaging holiday and community events
  • Generally friendly and helpful staff
  • Welcoming facility environment

Concerns

  • Severe hygiene and sanitation failures (mentioned by 2 reviewers)
  • Understaffing and slow response to patient needs (mentioned by 2 reviewers)
  • Poor communication regarding patient condition (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'19(2)'21(1)'23(7)'25(4)'26(4)

Distribution · 43 analyzed

5
33
4
1
3
1
2
0
1
8

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the facility's active holiday and community events calendar, what are some of the most popular activities residents look forward to participating in each month?
  • 2With the rehabilitation team being a noted strength, how do you coordinate therapy schedules to ensure residents stay on track with their recovery goals?
  • 3I noticed the staffing rating is currently a 3 out of 5; could you walk me through your process for ensuring timely responses to call lights and resident needs during peak times?
  • 4Maintaining a clean and sanitary environment is very important to our family; what is your current protocol for daily housekeeping and deep-cleaning schedules?
  • 5We value clear communication regarding a loved one's health; what is your standard process for keeping family members updated on any changes in a resident's condition or care plan?
  • 6In the event of a medical emergency, what is your protocol for stabilizing a resident and communicating with both the family and local emergency services?

Personalized based on this facility's data


Key Review Excerpts

they put the food tray down beside him while he was resting… beside a full urinal of pee… and walked out of the room… I mean really??

Family member · 2025☆☆☆☆

Great facility with a great therapy team!

Rehab patient · 2022☆☆☆☆

You are getting a five-star rating from me today! Thank you so much, to the team for their quick and observant, attention to a patient that could not speak up for himself.

Family member · 2025★★★★★
Source: 50 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.69hrs
92%
Registered nurses for medical care
Total Nursing
3.48hrs
85%
All nurses + aides combined
Staff Turnover
84%
Lower is better (< 30% = good)
RN Turnover
83%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

2

measures

Mixed Results

5

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility11.1%
Better than Avg
Here
11.1%
US
12.1%
OH
28.2%
Columbiana
23.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility4.5%
Better than Avg
Here
4.5%
US
15.3%
OH
6.9%
Columbiana
11.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility5.9%
Mixed vs Avgs
Here
5.9%
US
14.4%
OH
5.8%
Columbiana
8.8%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility27.3%
Worse than Avg
Here
27.3%
US
19.5%
OH
25.4%
Columbiana
24.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
OH
92.6%
Columbiana
95.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility11.4%
Mixed vs Avgs
Here
11.4%
US
15.5%
OH
9.4%
Columbiana
5.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility96.6%
Better than Avg
Here
96.6%
US
79.8%
OH
75.6%
Columbiana
80.1%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility96.4%
Better than Avg
Here
96.4%
US
81.8%
OH
78.4%
Columbiana
81.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.4%
Mixed vs Avgs
Here
1.4%
US
1.6%
OH
1.2%
Columbiana
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
Well below state avg (10.1)
1 complaint-triggered

Valley Oaks Care Center has 42 federal deficiencies across recent surveys, including one complaint-triggered violation for infection control in 2024. The facility shows recurring issues with fire safety systems, meal planning and dietary services, and care planning for residents. While all deficiencies have reported correction dates, the pattern suggests ongoing challenges with maintaining consistent compliance across core care areas that families should discuss during visits.

Mar 25, 2024Complaint
1
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jan 18, 2024Routine
9
0803Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0915Potential for harm · Pattern

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper power supply for life support equipment.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0646Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Feb 3, 2022Routine
10
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

May 29, 2019Routine
22
0725Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0806Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0913Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure operating rooms are properly protected and written records are maintained and available for inspection.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0840Potential for harm · IsolatedCorrected

Administration Deficiencies

Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0584Minimal · WidespreadCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Valley Oaks Care Center

Organization Type

for profit

Ownership & Management

Key personnel

Wolfe, StephanieOfficer / DirectorGunzburg, EliOfficer / DirectorGunzburg, EliManagerWolfe, StephanieManagerEli M Gunzburg Irrevocable TrustAdp of the Snf
Source: Medicare provider data

Contact

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References & Resources

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