Orchards of East Liverpool, the
Strong Medicare quality ratings; families often praise clean and well-maintained facility environment. Still worth an in-person visit.
based on 10 Google reviews

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What this means for your family
While the facility has historically received praise for its clean environment and rehab services, the most recent report is deeply concerning regarding staff conduct. We strongly advise families to conduct unannounced visits and monitor the quality of bedside care closely, as there is a significant discrepancy between past positive experiences and recent reports of neglect.
Google Reviews
Google Reviews
10 reviews on Google“The Orchards of East Liverpool receives polarized feedback, with some families praising the facility as clean and welcoming, while others report severe instances of neglect and unprofessional behavior. Recent reports from 2025 highlight alarming interactions between staff and vulnerable residents, contrasting sharply with positive experiences shared by families of rehab patients in previous years.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility environment
- Welcoming and friendly initial intake process
- Responsive communication for rehab families
Concerns
- Unprofessional and abusive staff behavior (mentioned by 2 reviewers)
- Neglect and failure to monitor patient health status (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 12 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We were so glad to hear how welcoming and friendly the intake process is; how do you ensure that same level of personalized care continues once a resident is settled in?
- 2Since we value clear communication, what is the best way for our family to stay updated on any changes in our loved one's health or daily status?
- 3How does the nursing team monitor residents throughout the night to ensure their medical needs and safety are being met?
- 4With the recent focus on improving staff quality, what specific steps is the facility taking to support and train the care team?
- 5What kind of daily activities or social engagement opportunities are available to keep residents active and connected with one another?
- 6Can you tell us more about how the facility maintains its clean and well-maintained environment for the residents?
Personalized based on this facility's data
Key Review Excerpts
“The nurse told her “I’m not going to stand here and hold your damn legs.” Another nurse made the comment about how they hate working for “stupid p”
“Everyone there was so welcoming from the moment she got there and made her feel" taken care of and the best food” as she said in her own words. The staff is unbelievably caring and responsive to every question we have had..”
“Just because a person has good vitals "says the red headed nurse who never set foot in his room...does not mean a person is ok...you would see dehydration if you do your job.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns of recurring deficiencies, including families filing reports that triggered complaint investigations. The most frequent problems involve medication management, daily care assistance, and safety issues like fire systems and electrical equipment. While all violations show correction dates, many issues repeatedly appear across multiple surveys from 2018-2024, suggesting ongoing challenges with maintaining consistent standards of care and safety protocols.
Dec 17, 2025Routine9
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 4, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 25, 2022Routine13
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nov 14, 2019Routine22
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have exits that are accessible at all times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Ownership & Operations
Who Operates This Facility
Orchards of East Liverpool, the
for profit
Chain Affiliation
The Orchards
2 facilities nationwide
Chain avg rating: 3.5/5 · Rank 2 of 2 (Worst)
Ownership & Management
Owners
Fox, James
Owner
Fox, Scott
Owner
Orchards Family Management, LLC
Owner · Organization
Fox, James
Owner (parent company)
Fox, Scott
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit the-orchards.com
Medicare data downloads
Original nursing home datasets
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