University Place Nursing and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 106 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (5 vs median 4.0)
- High staff turnover (65%)
- High RN turnover (79%)
Below average in NC · Critically understaffed (RN) · Below chain average · $276,401 in fines
What this means for your family
While recent reviews suggest that new administration has improved the facility's cleanliness and responsiveness, the history of serious neglect and communication issues is concerning. We strongly recommend that you visit in person, specifically during a weekend or evening shift, to observe staffing levels and response times for yourself before making a decision.
Google Reviews
Google Reviews
106 reviews on Google“University Place Nursing and Rehabilitation Center presents a deeply polarized experience for families. While recent reviews highlight significant improvements under new administration, including a cleaner facility and more responsive staff, a persistent history of severe neglect, communication failures, and poor hygiene remains a major concern for many families. Prospective families should be aware of the stark contrast between the positive experiences in rehab and memory care and the recurring reports of staffing shortages and neglect.”
Quality Themes
Tap a score for detailsStrengths
- Strong, effective rehabilitation therapy team
- Clean, well-maintained facility environment
- Professional and responsive admissions process
- Compassionate and attentive nursing staff
Concerns
- Severe neglect and poor hygiene (bed sores, lack of bathing) (mentioned by 8 reviewers)
- Communication issues and difficulty reaching staff/management (mentioned by 7 reviewers)
- Understaffing leading to slow response times (mentioned by 6 reviewers)
- Medication management errors (mentioned by 4 reviewers)
- Poor food quality and dietary restriction errors (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 110 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that rehabilitation is a noted strength here, how do you coordinate the transition from intensive therapy sessions back to the daily routine on the nursing floor?
- 2With 207 residents, what specific protocols are in place to ensure consistent hygiene and skin integrity checks for those who require assistance with daily bathing?
- 3Could you walk me through the process for family members to receive timely updates, and who is the primary point of contact if we have urgent questions regarding care?
- 4How does your team ensure accuracy in medication administration, particularly for residents with complex dietary restrictions or specific medical needs?
- 5I noticed staffing and response times are areas you are working on; what is your current system for prioritizing call lights to ensure residents get help quickly?
- 6What does the daily activity schedule look like for residents who are not in therapy, and how do you encourage social engagement within the facility?
Personalized based on this facility's data
Key Review Excerpts
“The staff has taken good care of her, and most do the best they can at what is a very difficult job. When I express concerns, the staff are responsive and communicative.”
“My mother only stayed here for one night, and I would not return to the place. She called us the first night saying she needed help and could not get nurses attention for hours.”
“The nursing staff was excellent. The OT & PT staff was great. They are part of the reason I was able to come home stronger and better than when I first got there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
9
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaints triggering 20 deficiencies, indicating significant concerns about care quality at University Place Nursing and Rehabilitation Center. The most recurring problems involve care planning and assessments, medication management, and food service safety. While the facility has correction plans for most issues, problems with medication errors and care planning persist across multiple surveys, suggesting ongoing challenges in these critical areas.
Jul 24, 2025Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jul 24, 2025Routine4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 15, 2024Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 27, 2024Complaint3
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Jul 9, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 30, 2024Complaint2
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Federal Penalties
Fine
Oct 15, 2024
$9,318
Fine
Mar 13, 2024
$267,083
Payment Denial
Mar 13, 2024
148-day denial
Ownership & Operations
Who Operates This Facility
University Place Nursing and Rehabilitation Center
for profit
Chain Affiliation
Principle Long Term Care
44 facilities nationwide
Chain avg rating: 3.1/5 · Rank 34 of 44
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
106 reviews from families & visitors
Official Website
Visit universityplacenursing.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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