Rockwell Park Rehabilitation and Healthcare Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 141 Google reviews
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What this means for your family
The facility has seen a notable improvement in atmosphere and cleanliness under recent management, with many families praising the admissions and activities teams. However, because there are still reports of inconsistent staffing and communication, we strongly advise you to visit during off-hours and weekends to observe response times and staffing levels yourself.
Google Reviews
Google Reviews
141 reviews on Google“Rockwell Park Rehabilitation and Healthcare Center (formerly Saturn) shows a stark divide in experiences, with many recent reviewers praising the facility's turnaround, friendly staff, and effective admissions process. However, significant concerns regarding historical neglect, understaffing, and poor communication persist in some accounts, suggesting that while management changes have improved the environment for many, consistency remains an issue.”
Quality Themes
Tap a score for detailsStrengths
- Highly responsive and helpful admissions team
- Engaging and active life enrichment/activities department
- Warm, family-oriented atmosphere
- Effective rehabilitation and wound care services
Concerns
- Chronic understaffing leading to delayed care (mentioned by 6 reviewers)
- Theft or loss of personal property (mentioned by 3 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 4 reviewers)
- Inconsistent quality of food and dining (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 134 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
- 2Since your life enrichment team is so highly regarded, what are some of the most popular activities residents are currently participating in?
- 3With the recent focus on rehabilitation and wound care, how do you ensure that residents receive consistent attention and timely assistance throughout the day?
- 4What protocols do you have in place to help residents keep track of their personal belongings and ensure their items remain secure?
- 5I understand that communication is key; what is the best way for our family to reach the nursing staff directly if we have questions about our loved one's care?
- 6Regarding the dining experience, how do you manage dietary preferences and ensure that meal times are both nutritious and enjoyable for the residents?
Personalized based on this facility's data
Key Review Excerpts
“The turn-around of this facility has been amazing. Administration and nursing staff are phenomenal.”
“My sister is a resident at this facility. She has gone through alot of changes over the course of a year. I'm very grateful to see how her quality of life has improved greatly.”
“I can't give them 5 stars because we bought her items that came up missing. But my girl's Me Maw only needed short term care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
9
measures
1
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed 19 complaints triggering federal inspections, revealing recurring problems with abuse protection, accident prevention, and care planning that persist across multiple surveys. The facility shows a concerning pattern of repeated deficiencies in the same areas, including medication management and resident safety. While the provider reports correction dates for most issues, the frequency of complaints and repeated violations in critical safety areas warrant careful consideration during any visit.
Mar 27, 2026Routine3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 27, 2026Complaint2
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 7, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 20, 2025Routine4
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Sep 5, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 25, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Nov 20, 2025
$12,935
Fine
Nov 27, 2024
$113,051
Fine
Jun 21, 2024
$78,793
Payment Denial
Jun 21, 2024
2-day denial
Fine
Apr 29, 2024
$6,899
Fine
Apr 29, 2024
$10,202
Ownership & Operations
Who Operates This Facility
Rockwell Park Rehabilitation and Healthcare Center
for profit
Chain Affiliation
Yad Healthcare
13 facilities nationwide
Ownership & Management
Owners
Saturn Holdings I LLC
Owner · Organization
West Nc Holdings LLC
Owner (parent company) · Organization
Alter, Tzvi
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
141 reviews from families & visitors
Official Website
Visit rockwellparkrehab.com
Medicare data downloads
Original nursing home datasets
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