University Park Skilled Nursing and Therapy Memory
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 27 Google reviews
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What this means for your family
While the facility is physically clean and offers a strong therapy team, families should be cautious regarding staff professionalism. We recommend observing nursing interactions during a visit and asking specifically about how the facility handles personal property and daily activity schedules to ensure they meet your loved one's needs.
Google Reviews
Google Reviews
27 reviews on Google“University Park Skilled Nursing and Therapy Memory receives polarized feedback, with some families praising the cleanliness and professional staff, while others report significant issues with management and nursing behavior. Recurring complaints focus on unprofessional staff attitudes, inconsistent therapy schedules, and the loss of personal belongings. Families should be aware that while the facility is physically well-maintained, communication and service reliability appear to be inconsistent.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Professional and compassionate therapy team
- Friendly staff interactions noted by some families
Concerns
- Unprofessional or rude nursing staff behavior (mentioned by 3 reviewers)
- Poor communication and management issues (mentioned by 2 reviewers)
- Inconsistent therapy availability and scheduling (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 44 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how clean and well-maintained the facility is; could you tell us more about how you maintain that standard for the residents?
- 2Since therapy is such a strength here, how do you handle scheduling to ensure residents get consistent sessions without interruptions?
- 3What steps is the management team taking to ensure communication between the nursing staff and families remains clear and frequent?
- 4We'd love to hear more about the daily activity calendar and how you keep the residents engaged and socialized throughout the week.
- 5Could you walk us through the protocol for handling medical emergencies or changes in health status during the overnight hours?
- 6What are some of the favorite meal options currently on the menu, and how do you work to ensure dining is a high-quality experience for everyone?
Personalized based on this facility's data
Key Review Excerpts
“Staff is friendly, professional and compassionate while working with patients in pain, discomfort and uncertainty.”
“The nurses are rude to visiting people, I had a specific situation today that was not the first occurrence spurring me to write this. The nurses act like middle school mean girls with limited social abilities.”
“The staff have a habit of losing residents clothes, shoes and other personal items, the food is never hot or even warm... They advertise they have an activity or activities every day but that is untrue.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 40 deficiencies across 4 surveys, with families filing complaints that triggered 3 recent deficiencies in 2025 involving improper resident discharge, safety hazards, and medical records issues. The most recurring problems involve fire safety systems, care quality and treatment, and resident rights violations. While all deficiencies show correction dates, the pattern of ongoing issues across multiple areas and recent family complaints suggest persistent operational challenges that warrant careful consideration during your visit.
Mar 10, 2025Routine8
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 27, 2025Complaint3
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 30, 2023Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Oct 11, 2022Routine21
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Ownership & Operations
Who Operates This Facility
University Park Skilled Nursing and Therapy Memory
for profit
Chain Affiliation
Bridges Health
34 facilities nationwide
Chain avg rating: 3.6/5 · Rank 7 of 33
Ownership & Management
Owners
Bridges Employee Stock Ownership Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit cherokeecountynr.com
Medicare data downloads
Original nursing home datasets
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