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Nursing HomeMedicaid

Cherokee County Nursing Center

Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.

1504 North Cedar Avenue, Tahlequah, OK 74464110 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.5/5

based on 15 Google reviews

5
4
3
2
1
Cherokee County Nursing Center Nursing Home in Tahlequah, OK — Street View
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What this means for your family

While the facility is physically clean and offers a strong therapy team, families should be aware of recurring reports regarding nursing staff professionalism and the loss of personal items. We recommend scheduling unannounced visits to observe staff interactions with residents and asking management specifically how they track and secure personal belongings.

Google Reviews

Google Reviews

15 reviews on Google
Cherokee County Nursing Center receives highly polarized feedback, with recent reviews highlighting a clean facility and a dedicated therapy team, while others report significant issues with nursing staff professionalism and communication. Families frequently express frustration regarding inconsistent care, lost personal belongings, and a lack of transparency in daily activities and meal quality.

Quality Themes

Tap a score for details
Food2.0Staff5.0Clean9.0Activities2.0MedsN/AMemoryN/AComms3.0Value2.0

Strengths

  • Clean, well-maintained facility
  • Professional and compassionate therapy team
  • Friendly bedside manner from some staff members

Concerns

  • Unprofessional or rude nursing staff behavior (mentioned by 3 reviewers)
  • Poor communication and lack of responsiveness (mentioned by 2 reviewers)
  • Inconsistent meal quality and temperature (mentioned by 2 reviewers)
  • Loss of resident personal belongings (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2342.02014(4)5.02017(1)5.02019(5)2.02023(6)3.02024(2)4.12025(7)5.02026(3)

Distribution · 28 analyzed

5
15
4
0
3
5
2
2
1
6

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1With a capacity of 110 residents, how does your team ensure consistent communication with families regarding daily updates or changes in a loved one's condition?
  • 2I noticed some feedback regarding the dining experience; could you walk me through how you manage meal quality and ensure that food is served at the appropriate temperature?
  • 3Given that your therapy team is highly regarded, how do they coordinate with the nursing staff to ensure a seamless transition between rehabilitation and daily care?
  • 4What specific protocols do you have in place to help residents keep track of their personal belongings and ensure their items remain secure?
  • 5How do you foster a positive and supportive culture among your nursing staff to ensure every resident feels treated with kindness and respect?
  • 6Could you share how you plan and diversify your daily activities to keep residents engaged and active throughout the week?

Personalized based on this facility's data


Key Review Excerpts

The nurses are rude to visiting people, I had a specific situation today that was not the first occurrence spurring me to write this. The nurses act like middle school mean girls with limited social abilities and no desire to do work unless they themselves deem it necessary.

Memory care family member · 2025★★★☆☆

The staff have a habit of losing residents clothes, shoes and other personal items, the food is never hot or even warm... They advertise they have an activity or activities every day but that is untrue...

Long-term resident's family · 2023★★☆☆☆

It's remodeled very well, but isn't enough to cover up the unfairness of the staff. As a family member of a previous resident, they never kept the same people around that we liked.

Long-term resident's family · 2014☆☆☆☆
Source: 15 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.28hrs
37%
Registered nurses for medical care
Total Nursing
3.94hrs
96%
All nurses + aides combined
Staff Turnover
50%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

11

measures

Worse Than Avg

5

measures

Mixed Results

1

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.4%
Better than Avg
Here
99.4%
US
93.4%
OK
90.6%
Cherokee
92.3%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility9.8%
Better than Avg
Here
9.8%
US
15.3%
OK
14.7%
Cherokee
17.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility11.5%
Better than Avg
Here
11.5%
US
15.5%
OK
17.2%
Cherokee
19.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility18.2%
Better than Avg
Here
18.2%
US
19.5%
OK
25.4%
Cherokee
23.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.0%
Mixed vs Avgs
Here
5.0%
US
12.1%
OK
3.3%
Cherokee
3.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility19.4%
Worse than Avg
Here
19.4%
US
14.4%
OK
13.8%
Cherokee
16.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility86.7%
Better than Avg
Here
86.7%
US
79.8%
OK
74.1%
Cherokee
72.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility84.3%
Better than Avg
Here
84.3%
US
81.8%
OK
75.0%
Cherokee
82.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.3%
Better than Avg
Here
1.3%
US
1.6%
OK
1.8%
Cherokee
2.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies
Well below state avg (7.2)
3 complaint-triggered

This facility has concerning complaint-triggered deficiencies, with families filing reports about abuse and neglect handling and infection control as recently as March 2025. The most recurring issues involve medication management, resident assessment and care planning, and infection control. While all deficiencies show correction dates, the pattern of problems across multiple surveys and recent serious complaints warrant careful consideration during your visit.

Jul 3, 2025Routine
2
0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Mar 5, 2025Complaint
3
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Feb 16, 2024Routine
3
0554Potential for harm · PatternCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

Feb 10, 2023Routine
17
0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0638Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0698Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0700Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0909Potential for harm · PatternCorrected

Environmental Deficiencies

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0728Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Cherokee County Nursing Center

Organization Type

for profit

Chain Affiliation

Chain Name

Central Arkansas Nursing Centers

Chain Size

39 facilities nationwide

Chain avg rating: 3.5/5 · Rank 22 of 38

Ownership & Management

Key personnel

Morton, MichaelOfficer / DirectorSams, JerryOfficer / DirectorSeratt, JamesManagerWard Manor INCAdp of the SnfErwin, MarkAdp of the Snf
Source: Medicare provider data

Contact

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References & Resources

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