Twin City Health Care
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 13 Google reviews
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What this means for your family
Recent feedback suggests that Twin City Health Care has significantly improved its responsiveness and care standards under current administration. While the facility is highly recommended for its attentive nursing and cleanliness, families should still verify the current communication protocols for updates on their loved ones during the initial transition period.
Google Reviews
Google Reviews
13 reviews on Google“Twin City Health Care receives high praise for its attentive nursing staff, cleanliness, and responsive administration, particularly in recent years. Families report that the facility is well-maintained and that staff are proactive in care planning, though some older reviews highlight significant concerns regarding communication and customer service.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and caring nursing staff
- Clean and well-maintained facility
- Responsive administration and care planning
- Proactive fall prevention measures
Concerns
- Poor communication and responsiveness to family inquiries (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 13 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, how does your team ensure that residents receive consistent, personalized attention throughout the day?
- 2I noticed there have been a few recent state violations; could you walk me through the steps you have taken to address those specific issues and prevent them from recurring?
- 3How do you keep families updated on their loved one's care, and what is your preferred process for ensuring that family inquiries are addressed promptly?
- 4Since fall prevention is a noted strength here, what specific protocols or equipment do you use to keep residents safe while still encouraging their independence?
- 5What does a typical daily activity schedule look like for a resident, and how do you tailor these programs to meet the interests of a smaller community of 75 residents?
- 6In the event of a medical emergency, what is your facility's protocol for notifying family members and coordinating with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“My dad never had to wait more than a few minutes after pushing his call button!!! Not sure of the titles, but those who cared for my father's needs were so very kind and loving!!”
“Living on her own until 96 years of age, the administration, therapy dept., nursing and all staff helped make her transition an easy one. The facility is always clean.There are also many activities to be apart of.”
“Jessica the new Administrator goes above and beyond to find the correct care plan for each resident! They have a loving team of nurses that also go above and beyond!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Twin City Health Care shows concerning patterns with families filing complaints about abuse reporting and resident money protection in 2023. The facility has recurring issues with medication management (including high error rates), electrical safety problems, and resident rights violations across multiple surveys. While all deficiencies show correction dates, the repeated problems with medication safety and the complaint-triggered issues about abuse reporting suggest families should carefully evaluate this facility's care quality.
Aug 14, 2025Routine2
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Sep 17, 2024Routine5
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Sep 25, 2023Routine5
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Aug 15, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Ownership & Operations
Who Operates This Facility
Twin City Health Care
government
Chain Affiliation
Hcf Management Indiana
6 facilities nationwide
Chain avg rating: 3.7/5 · Rank 4 of 6 (Worst)
Ownership & Management
Owners
Witham Memorial Hospital
Owner · Organization
Reed, Michael
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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