United Methodist Communities at Collingswood
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 77 Google reviews

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What this means for your family
This facility is highly regarded for its rehab services and beautiful environment, making it a strong contender for short-term recovery. However, families should be aware of potential inconsistencies in staffing and administrative communication; we recommend scheduling a tour and asking specifically about current staffing ratios and how they handle resident care needs during peak hours.
Google Reviews
Google Reviews
77 reviews on Google“United Methodist Communities at Collingswood is frequently praised for its beautiful, clean environment and a staff that many families describe as kind, professional, and compassionate. While many reviewers report excellent experiences with rehab and long-term care, some families have raised significant concerns regarding staffing ratios, administrative responsiveness, and occasional lapses in basic care for residents.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Compassionate and professional nursing/aide staff
- Effective physical and occupational therapy programs
- Welcoming and attractive environment
Concerns
- Inadequate staffing levels leading to rushed care or unmet needs (mentioned by 3 reviewers)
- Difficult or rude administrative/admissions process (mentioned by 3 reviewers)
- Maintenance issues with elevators impacting resident mobility (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 83 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about how clean and welcoming the environment is here; could you show us some of the common areas where residents gather?
- 2Since we want to ensure our loved one gets plenty of engagement, what kind of daily activities or social programs do you offer to keep residents active?
- 3We noticed your high ratings for physical and occupational therapy; how closely do the therapists work with the nursing staff to support a resident's mobility goals?
- 4Regarding medical care, what is the specific process for managing medications and ensuring there are no missed doses or errors?
- 5In the event of a medical emergency during the night or over the weekend, what is the protocol for notifying the family and providing immediate care?
- 6How do you ensure that the nursing and aide staff have enough time to provide attentive, unhurried care to every resident during busy shifts?
Personalized based on this facility's data
Key Review Excerpts
“My mother-in- law received excellent care at Collingswood Manor during her nine years of residency. From the time she arrived, your staff was kind, efficient and went out of their way to make her feel safe and secure in her new home.”
“My Mom is here now for short term rehab. She feels so at home at this place. The staff are all very caring, responsible & respectful. The food is delicious. It's very clean & comfortable, & there are wonderful activities for her to take part in.”
“Nurses and aides were accommodating and incredibly kind and patient. Both the physical therapist and occupational therapist developed and executed plans to ensure my aunt was able to safely return to independent living.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
5
measures
9
measures
2
measures
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents with a long-term catheter
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 12 deficiencies across recent surveys, with one complaint from a family regarding accident prevention and supervision. The main problem areas are care planning and assessment issues, fire safety systems, and building safety features. All deficiencies have correction dates from the provider, though some fire safety issues have recurred across multiple inspections, suggesting ongoing maintenance challenges.
Nov 26, 2025Routine3
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nov 26, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 19, 2024Routine7
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install properly constructed windows in hallway walls or doors.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jan 19, 2023Routine1
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
United Methodist Communities at Collingswood
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
77 reviews from families & visitors
Official Website
Visit umcommunities.org
Medicare data downloads
Original nursing home datasets
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