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Nursing HomeMedicaid Investigative

Aristacare at Cherry Hill

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1399 Chapel Ave West, Golden Triangle · Cherry Hill, NJ 08002140 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 253 Google reviews

5
4
3
2
1
Aristacare at Cherry Hill Nursing Home in Cherry Hill, NJ — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (14 vs median 7)
  • High staff turnover (60%)
  • High RN turnover (60%)

Bottom 25% in NJ · Critically understaffed (RN) · Below chain average · $4,194 in fines

Source: Medicare data

What this means for your family

This facility has a highly regarded rehabilitation therapy team that has helped many patients regain mobility. However, families should be extremely cautious regarding basic care; we strongly recommend visiting frequently to monitor hygiene and call-bell response times, as these remain significant areas of concern for multiple families.

Google Reviews

Google Reviews

253 reviews on Google
AristaCare at Cherry Hill receives highly polarized feedback, with many residents and families praising the rehabilitation therapy team and specific staff members like Olivia for their dedication. Conversely, a significant number of reviews describe serious issues, including neglect, poor hygiene, slow response times to call bells, and substandard food quality. Families should be aware that while many report a positive recovery experience, there are recurring, severe allegations regarding the quality of basic care and cleanliness.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean4.0Activities6.0Meds3.0MemoryN/AComms5.0ValueN/A

Strengths

  • Highly effective and dedicated physical/occupational therapy team
  • Specific staff members (e.g., Olivia) noted for exceptional advocacy and support
  • Modern, well-maintained facility environment
  • Strong communication from specific administrative and social work staff

Concerns

  • Neglect and slow response to call bells (mentioned by 12 reviewers)
  • Poor cleanliness and unsanitary conditions (mentioned by 9 reviewers)
  • Poor food quality and temperature issues (mentioned by 7 reviewers)
  • Rude or unprofessional staff behavior (mentioned by 6 reviewers)

Rating Trends

Tap a year to see what changed

2344.02021(20)3.92022(14)3.72023(28)4.52024(46)4.52025(89)4.42026(12)

Distribution · 209 analyzed

5
164
4
10
3
2
2
0
1
33

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given the high volume of residents, what specific protocols are in place to ensure call bells are answered promptly and that residents receive timely assistance?
  • 2I noticed the facility is well-maintained, but could you walk me through your daily deep-cleaning schedule to ensure high standards of hygiene in resident rooms and common areas?
  • 3Since your therapy team is highly regarded, how do you integrate their rehabilitation plans with the daily nursing care to ensure consistent progress for residents?
  • 4I see that you are very active in responding to family feedback online; how do you use that input to address concerns regarding dining experiences and food quality?
  • 5With the current staffing levels, what is your process for ensuring that medication management is handled accurately and on schedule for every resident?
  • 6How do you foster a positive and professional culture among the staff to ensure that every resident feels treated with kindness and respect throughout their stay?

Personalized based on this facility's data


Key Review Excerpts

The rehab team at AristaCare is fantastic. I’ve never worked with such devoted people and they’re all young and energetic. when I came here I couldn’t walk at all. My legs were like rubber and now after 5 weeks I can stand I can walk with help.

Rehab patient · 2023★★★★★

My mother was recently at AristaCare. The facility is not clean and the care is substandard. I have had experience with other rehabilitation facilities with other family members and this was the worst by far.

Long-term resident's family · 2025☆☆☆☆

The staff cant handle individuals they are rough and abusive towards patients that can be outspoken, my mother was here to be helped to strengthen her legs, after a few weeks she begged me to take her out of there said they weren't giving her meds right.

Long-term resident's family · 2025☆☆☆☆
Source: 253 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.32hrs
43%
Registered nurses for medical care
Total Nursing
3.43hrs
84%
All nurses + aides combined
Staff Turnover
66%
Lower is better (< 30% = good)
RN Turnover
75%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

8

measures

Worse Than Avg

7

measures

Mixed Results

2

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility3.9%
Better than Avg
Here
3.9%
US
15.3%
NJ
9.1%
Camden
12.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility5.0%
Better than Avg
Here
5.0%
US
14.4%
NJ
9.2%
Camden
11.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility19.5%
Mixed vs Avgs
Here
19.5%
US
19.5%
NJ
18.9%
Camden
26.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility19.1%
Worse than Avg
Here
19.1%
US
15.4%
NJ
12.7%
Camden
16.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility17.7%
Worse than Avg
Here
17.7%
US
12.1%
NJ
11.7%
Camden
12.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility20.1%
Worse than Avg
Here
20.1%
US
19.4%
NJ
15.7%
Camden
19.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility53.4%
Worse than Avg
Here
53.4%
US
81.8%
NJ
78.7%
Camden
79.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility62.8%
Worse than Avg
Here
62.8%
US
79.7%
NJ
80.1%
Camden
81.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
1.6%
NJ
1.2%
Camden
0.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies
1penalties
Well above state avg (8.5)
12 complaint-triggered
$4,194 in fines

This facility has a concerning pattern of recurring safety and care issues, with families filing 12 complaint-triggered deficiencies across recent surveys. The most persistent problems involve fire safety and building maintenance, food safety and dietary services, and medication management. While the facility has provided correction dates for all violations, many core issues like food handling, infection control, and fire safety systems have repeatedly appeared across multiple surveys from 2021 to 2025, suggesting ongoing challenges with maintaining consistent standards.

Jan 16, 2026Complaint
1
0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Aug 27, 2025Routine
20
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0569Potential for harm · PatternCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0531Potential for harm · PatternCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Jun 27, 2025Complaint
1
0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Feb 14, 2025Complaint
3
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0712Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Mar 7, 2024Routine
26
0311Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0809Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0881Potential for harm · PatternCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0640Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

Mar 7, 2024Complaint
4
0727Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0836Potential for harm · PatternCorrected

Administration Deficiencies

Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

Federal Penalties

Fine

Dec 11, 2023

$4,194

Ownership & Operations

Who Operates This Facility

Owner / Operator

Aristacare at Cherry Hill

Organization Type

for profit

Chain Affiliation

Chain Name

Aristacare

Chain Size

9 facilities nationwide

Chain avg rating: 2.6/5 · Rank 5 of 9

Ownership & Management

Owners

Greenberger, Sidney

Owner

50%

Klein, Zvi

Owner

50%

Key personnel

Scherfel, JaysonW-2 Managing Employee
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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