Aristacare at Cherry Hill
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 253 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (14 vs median 7)
- High staff turnover (60%)
- High RN turnover (60%)
Bottom 25% in NJ · Critically understaffed (RN) · Below chain average · $4,194 in fines
What this means for your family
This facility has a highly regarded rehabilitation therapy team that has helped many patients regain mobility. However, families should be extremely cautious regarding basic care; we strongly recommend visiting frequently to monitor hygiene and call-bell response times, as these remain significant areas of concern for multiple families.
Google Reviews
Google Reviews
253 reviews on Google“AristaCare at Cherry Hill receives highly polarized feedback, with many residents and families praising the rehabilitation therapy team and specific staff members like Olivia for their dedication. Conversely, a significant number of reviews describe serious issues, including neglect, poor hygiene, slow response times to call bells, and substandard food quality. Families should be aware that while many report a positive recovery experience, there are recurring, severe allegations regarding the quality of basic care and cleanliness.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective and dedicated physical/occupational therapy team
- Specific staff members (e.g., Olivia) noted for exceptional advocacy and support
- Modern, well-maintained facility environment
- Strong communication from specific administrative and social work staff
Concerns
- Neglect and slow response to call bells (mentioned by 12 reviewers)
- Poor cleanliness and unsanitary conditions (mentioned by 9 reviewers)
- Poor food quality and temperature issues (mentioned by 7 reviewers)
- Rude or unprofessional staff behavior (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 209 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the high volume of residents, what specific protocols are in place to ensure call bells are answered promptly and that residents receive timely assistance?
- 2I noticed the facility is well-maintained, but could you walk me through your daily deep-cleaning schedule to ensure high standards of hygiene in resident rooms and common areas?
- 3Since your therapy team is highly regarded, how do you integrate their rehabilitation plans with the daily nursing care to ensure consistent progress for residents?
- 4I see that you are very active in responding to family feedback online; how do you use that input to address concerns regarding dining experiences and food quality?
- 5With the current staffing levels, what is your process for ensuring that medication management is handled accurately and on schedule for every resident?
- 6How do you foster a positive and professional culture among the staff to ensure that every resident feels treated with kindness and respect throughout their stay?
Personalized based on this facility's data
Key Review Excerpts
“The rehab team at AristaCare is fantastic. I’ve never worked with such devoted people and they’re all young and energetic. when I came here I couldn’t walk at all. My legs were like rubber and now after 5 weeks I can stand I can walk with help.”
“My mother was recently at AristaCare. The facility is not clean and the care is substandard. I have had experience with other rehabilitation facilities with other family members and this was the worst by far.”
“The staff cant handle individuals they are rough and abusive towards patients that can be outspoken, my mother was here to be helped to strengthen her legs, after a few weeks she begged me to take her out of there said they weren't giving her meds right.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of recurring safety and care issues, with families filing 12 complaint-triggered deficiencies across recent surveys. The most persistent problems involve fire safety and building maintenance, food safety and dietary services, and medication management. While the facility has provided correction dates for all violations, many core issues like food handling, infection control, and fire safety systems have repeatedly appeared across multiple surveys from 2021 to 2025, suggesting ongoing challenges with maintaining consistent standards.
Jan 16, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 27, 2025Routine20
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jun 27, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Feb 14, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 7, 2024Routine26
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Mar 7, 2024Complaint4
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Federal Penalties
Fine
Dec 11, 2023
$4,194
Ownership & Operations
Who Operates This Facility
Aristacare at Cherry Hill
for profit
Chain Affiliation
Aristacare
9 facilities nationwide
Chain avg rating: 2.6/5 · Rank 5 of 9
Ownership & Management
Owners
Greenberger, Sidney
Owner
Klein, Zvi
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
253 reviews from families & visitors
Official Website
Visit acatcherryhill.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
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