United Methodist Communities at Bristol Glen
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 72 Google reviews
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What this means for your family
Bristol Glen offers a beautiful environment and a dedicated nursing team that many families appreciate. However, you should be proactive about communication; ensure you have direct contact information for key staff members and clarify all billing policies upfront to avoid surprises. If your loved one requires subacute rehab or memory care, ask specific questions about current staffing ratios to ensure your expectations for response times are met.
Google Reviews
Google Reviews
72 reviews on Google“United Methodist Communities at Bristol Glen is frequently praised for its clean, attractive facility and friendly staff, with many visitors noting a welcoming environment. However, some families report significant concerns regarding administrative communication, billing transparency, and staffing levels in the subacute rehab and memory care units. While many residents and families have positive experiences, potential residents should be aware of reports regarding discharge policies and difficulty reaching management.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Friendly and compassionate nursing staff
- Inviting and beautiful campus setting
- Engaging activities and entertainment
Concerns
- Poor administrative communication and difficulty reaching staff (mentioned by 3 reviewers)
- Understaffing leading to slow response times (mentioned by 2 reviewers)
- Issues with billing transparency and financial policies (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 76 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about how beautiful and well-maintained the campus is; could you show us some of the outdoor spaces where residents enjoy spending time?
- 2What kind of daily activities or entertainment programs do you have planned to keep the residents engaged and social?
- 3How do you ensure that family members are kept updated on a loved one's care, and what is the best way for us to reach the nursing team if we have a quick question?
- 4Could you tell us more about the specific programming and specialized support available for residents who require memory care?
- 5In the event of a medical emergency during the night, what is the protocol for notifying the family and coordinating with doctors?
- 6Can you walk us through how the billing process works and how you ensure there is clear transparency regarding any additional costs or service fees?
Personalized based on this facility's data
Key Review Excerpts
“The staff is very caring and friendly. Our elderly Aunt is getting attention that is individualized.. plus, there are nice activities and programs like sing alongs for those who can do it.”
“Nursing staff is excellent. Administrative staff terrible. We've been trying to talk to social services person for over 1 week. Mailbox is full, left message with reception to have her call and never hear.”
“Staff in “Heajthcare” aka subacute rehab is over worked, under paid. APN doesn’t respect patients requests. Administration, overall is avoidant of patients.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
9
measures
3
measures
4
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents who got a urinary tract infection
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 18 federal deficiencies over four surveys, with one family filing a complaint that resulted in citation for inadequate accident prevention and supervision. Most issues involve fire safety systems, emergency equipment, and building safety requirements. All deficiencies have been corrected, though fire safety problems have recurred across multiple surveys, suggesting ongoing maintenance challenges with safety systems.
Aug 26, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 22, 2024Routine10
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Mar 17, 2022Routine6
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Dec 6, 2019Routine1
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Federal Penalties
Fine
Aug 26, 2025
$8,278
Ownership & Operations
Who Operates This Facility
United Methodist Communities at Bristol Glen
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
72 reviews from families & visitors
Official Website
Visit umcommunities.org
Medicare data downloads
Original nursing home datasets
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