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Nursing HomeMedicaid Top Rated

Complete Care at Barn Hill

Strong Medicare quality ratings; families often praise effective rehabilitation therapy. Still worth an in-person visit.

249 High Street, Newton, NJ 07860154 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 224 Google reviews

5
4
3
2
1
Complete Care at Barn Hill Nursing Home in Newton, NJ — Street View
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What this means for your family

While many families report positive outcomes for rehabilitation, there is a recurring pattern of complaints regarding food quality, hygiene, and communication. If you are considering this facility, we strongly recommend conducting an unannounced visit during the weekend or evening hours to observe staffing levels and cleanliness firsthand.

Google Reviews

Google Reviews

224 reviews on Google
Complete Care at Barn Hill receives highly polarized feedback, with many families praising the compassionate nursing staff and effective rehabilitation services. However, a significant number of reviewers report serious concerns regarding understaffing, poor food quality, and lapses in basic patient care such as hygiene and medication management. While many visitors find the facility clean and welcoming, others describe a decline in standards and poor communication from management.

Quality Themes

Tap a score for details
Food2.0Staff7.0Clean6.0Activities8.0Meds3.0Memory5.0Comms4.0ValueN/A

Strengths

  • Effective rehabilitation therapy
  • Warm and attentive nursing staff
  • Clean and well-maintained facility
  • Helpful administrative support

Concerns

  • Poor food quality and cold meals (mentioned by 9 reviewers)
  • Understaffing and slow response times (mentioned by 7 reviewers)
  • Inadequate hygiene and patient care (mentioned by 6 reviewers)
  • Poor communication and unresponsiveness from management (mentioned by 5 reviewers)
  • Medication management errors (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'18(2)'20(4)'22(13)'24(85)'26(34)

Distribution · 216 analyzed

5
163
4
16
3
4
2
4
1
29

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
  • 2With the current staffing levels, what specific protocols do you have in place to ensure call bells are answered promptly and residents receive timely assistance?
  • 3I understand that dining is a major part of quality of life; what steps are you taking to improve the temperature and variety of the meals served?
  • 4Given the importance of medication safety, could you walk me through your double-check process to ensure residents receive the correct dosages on time?
  • 5What does a typical daily activity schedule look like for residents who are looking to stay engaged and social within the facility?
  • 6How do you handle communication with family members when there is a change in a resident's health status or a medical emergency?

Personalized based on this facility's data


Key Review Excerpts

The staff on Franklin hall were beyond helpful. They were my cheerleaders. Joseph the Administrator has been extremely helpful. Every time I needed something Joseph was the one to get everything I needed.

Rehab patient · 2024★★★★★

My dad has been in long term care for four months. Everyone from the welcome in to the nurses and caregivers are wonderful and compassionate people. My dad's health and care is top priority to the staff.

Long-term resident's family · 2022★★★★★

I have been here for 9 days and have been unable to participate in therapy because the facility has failed in providing my routine pain medication. I have asked to speak to the doctor, the director of nursing and reported the facility to the NJ ombudsman.

Rehab patient · 2023☆☆☆☆
Source: 224 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.54hrs
72%
Registered nurses for medical care
Total Nursing
3.97hrs
97%
All nurses + aides combined
Staff Turnover
43%
Lower is better (< 30% = good)
RN Turnover
53%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

3

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility38.1%
Worse than Avg
Here
38.1%
US
19.5%
NJ
18.9%
Sussex
22.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility7.2%
Better than Avg
Here
7.2%
US
15.5%
NJ
12.7%
Sussex
12.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility17.0%
Worse than Avg
Here
17.0%
US
15.3%
NJ
9.1%
Sussex
17.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.2%
Better than Avg
Here
99.2%
US
93.4%
NJ
93.0%
Sussex
95.8%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility10.5%
Worse than Avg
Here
10.5%
US
5.3%
NJ
4.6%
Sussex
7.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility6.7%
Better than Avg
Here
6.7%
US
12.1%
NJ
11.7%
Sussex
11.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility94.9%
Better than Avg
Here
94.9%
US
79.8%
NJ
80.1%
Sussex
76.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility94.6%
Better than Avg
Here
94.6%
US
81.8%
NJ
78.7%
Sussex
75.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
1.6%
NJ
1.2%
Sussex
0.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
Near state avg (8.5)
2 complaint-triggered

Complete Care at Barn Hill shows concerning patterns with fire safety violations recurring across multiple surveys, including sprinkler systems, fire alarms, and smoke doors appearing in both 2022 and 2024 inspections. The facility also has repeated issues with care planning, medication management, and food safety spanning from 2019 to 2024. Families have filed complaints that triggered deficiencies related to pharmacy services and care planning, suggesting ongoing care quality concerns that may not be fully resolved.

Jan 5, 2026Routine
12
0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0271Potential for harm · WidespreadCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Aug 13, 2024Complaint
1
0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Aug 13, 2024Routine
12
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0341Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0362Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0836Minimal · WidespreadCorrected

Administration Deficiencies

Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.

Apr 9, 2024Complaint
1
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Mar 10, 2022Routine
16
0711Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0341Potential for harm · PatternCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Complete Care at Barn Hill

Organization Type

for profit

Chain Affiliation

Chain Name

Complete Care

Chain Size

85 facilities nationwide

Chain avg rating: 3.2/5 · Rank 14 of 85 (Best)

Ownership & Management

Owners

Barn Hill Holdco LLC

Owner · Organization

100%

Sms 2021 Trust

Owner (parent company) · Organization

95%

Stein, Shalom

Owner (parent company)

Key personnel

Stein, ShalomManaging Control - Governing BodyStein, ShalomOfficer / DirectorDickson, JosephManagerFerrer, VictorManagerNadarajah, DayaparanManager
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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