Complete Care at Barn Hill
Strong Medicare quality ratings; families often praise effective rehabilitation therapy. Still worth an in-person visit.
based on 224 Google reviews

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What this means for your family
While many families report positive outcomes for rehabilitation, there is a recurring pattern of complaints regarding food quality, hygiene, and communication. If you are considering this facility, we strongly recommend conducting an unannounced visit during the weekend or evening hours to observe staffing levels and cleanliness firsthand.
Google Reviews
Google Reviews
224 reviews on Google“Complete Care at Barn Hill receives highly polarized feedback, with many families praising the compassionate nursing staff and effective rehabilitation services. However, a significant number of reviewers report serious concerns regarding understaffing, poor food quality, and lapses in basic patient care such as hygiene and medication management. While many visitors find the facility clean and welcoming, others describe a decline in standards and poor communication from management.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy
- Warm and attentive nursing staff
- Clean and well-maintained facility
- Helpful administrative support
Concerns
- Poor food quality and cold meals (mentioned by 9 reviewers)
- Understaffing and slow response times (mentioned by 7 reviewers)
- Inadequate hygiene and patient care (mentioned by 6 reviewers)
- Poor communication and unresponsiveness from management (mentioned by 5 reviewers)
- Medication management errors (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 216 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
- 2With the current staffing levels, what specific protocols do you have in place to ensure call bells are answered promptly and residents receive timely assistance?
- 3I understand that dining is a major part of quality of life; what steps are you taking to improve the temperature and variety of the meals served?
- 4Given the importance of medication safety, could you walk me through your double-check process to ensure residents receive the correct dosages on time?
- 5What does a typical daily activity schedule look like for residents who are looking to stay engaged and social within the facility?
- 6How do you handle communication with family members when there is a change in a resident's health status or a medical emergency?
Personalized based on this facility's data
Key Review Excerpts
“The staff on Franklin hall were beyond helpful. They were my cheerleaders. Joseph the Administrator has been extremely helpful. Every time I needed something Joseph was the one to get everything I needed.”
“My dad has been in long term care for four months. Everyone from the welcome in to the nurses and caregivers are wonderful and compassionate people. My dad's health and care is top priority to the staff.”
“I have been here for 9 days and have been unable to participate in therapy because the facility has failed in providing my routine pain medication. I have asked to speak to the doctor, the director of nursing and reported the facility to the NJ ombudsman.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents who lost too much weight
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Complete Care at Barn Hill shows concerning patterns with fire safety violations recurring across multiple surveys, including sprinkler systems, fire alarms, and smoke doors appearing in both 2022 and 2024 inspections. The facility also has repeated issues with care planning, medication management, and food safety spanning from 2019 to 2024. Families have filed complaints that triggered deficiencies related to pharmacy services and care planning, suggesting ongoing care quality concerns that may not be fully resolved.
Jan 5, 2026Routine12
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Aug 13, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Aug 13, 2024Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Apr 9, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Mar 10, 2022Routine16
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Ownership & Operations
Who Operates This Facility
Complete Care at Barn Hill
for profit
Chain Affiliation
Complete Care
85 facilities nationwide
Chain avg rating: 3.2/5 · Rank 14 of 85 (Best)
Ownership & Management
Owners
Barn Hill Holdco LLC
Owner · Organization
Sms 2021 Trust
Owner (parent company) · Organization
Stein, Shalom
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
224 reviews from families & visitors
Official Website
Visit completecarebarnhill.com
Medicare data downloads
Original nursing home datasets
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