Twin Lakes Rehabilitation and Healthcare Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 155 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (16 vs median 8.0)
Bottom 25% in PA · Below recommended RN staffing · $11,035 in fines
What this means for your family
This facility has a strong reputation for physical and occupational therapy, making it a potential candidate for short-term recovery. However, the recurring reports of slow response times to call lights and staffing shortages are significant concerns. We strongly recommend visiting during a weekend or evening to observe the actual staffing levels and response times before making a decision.
Google Reviews
Google Reviews
155 reviews on Google“Twin Lakes Rehabilitation and Healthcare Center receives highly polarized feedback, with many families praising the dedicated therapy and nursing staff, while others report severe neglect and communication failures. Recurring complaints focus on understaffing, particularly on weekends, and significant delays in responding to call lights for basic needs like toileting. Families considering this facility should be aware of the stark contrast between the positive rehabilitation outcomes and the reports of poor hygiene and unresponsive care.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Friendly and compassionate nursing staff
- Clean, well-maintained facility environment
- Engaging activities and coordinators
Concerns
- Significant delays in responding to call lights and assistance requests (mentioned by 9 reviewers)
- Understaffing, especially on weekends and evenings (mentioned by 6 reviewers)
- Poor communication and difficulty reaching staff/administration (mentioned by 5 reviewers)
- Missing personal belongings and clothing (mentioned by 3 reviewers)
- Poor food quality and cold meals (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 186 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the current staffing levels, what is your facility's protocol for ensuring timely responses to call lights, particularly during evening and weekend shifts?
- 2I noticed the facility has a strong reputation for physical and occupational therapy; how do you integrate those therapy goals into the daily activity schedule for residents?
- 3What specific steps is the administration taking to improve communication with families regarding changes in a resident's health status or care plan?
- 4With the recent focus on facility improvements, what measures are in place to ensure that residents' personal belongings and clothing are tracked and safely managed?
- 5How does the kitchen team work to ensure that meals are served at appropriate temperatures and meet the nutritional preferences of the residents?
- 6In light of the recent CMS health inspection findings, what proactive steps is the leadership team taking to address those specific areas of concern?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy and OT department are top notch. They took me from a place where no one thought I would walk again to being well on my way to a full recovery.”
“My mother is currently here and she is getting the very best treatment from the staff and nurses. She has told me over and over again how nice the nurses and aides are and thats big coming from my mother as shes hard to please.”
“The only reason for 4 stars and not 5 is because of laundry that went missing but not completely their fault... The food was decent but the staff once again were super sweet and caring.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Twin Lakes has faced significant challenges with families filing 39 complaint-triggered deficiencies out of 93 total violations across quality of life care, care planning, and medication management. Recurring problems include inadequate treatment according to care plans, poor care planning processes, and medication errors, with some issues persisting across multiple surveys. While the facility has corrected most deficiencies, the high volume of family complaints and repeat violations in core care areas warrant careful consideration before placement.
Apr 17, 2026Complaint2
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Environmental Deficiencies
Keep all essential equipment working safely.
Feb 4, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jan 5, 2026Complaint1
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Jan 2, 2026Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Nov 24, 2025Complaint1
Gas, Vacuum, and Electrical Systems Deficiencies
Have a properly installed medical gas master alarm panel.
Nov 20, 2025Routine17
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Federal Penalties
Fine
Nov 20, 2025
$29,035
Ownership & Operations
Who Operates This Facility
Twin Lakes Rehabilitation and Healthcare Center
for profit
Ownership & Management
Owners
Rosenzweig, Steven
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
155 reviews from families & visitors
Official Website
Visit twinlakeshc.com
Medicare data downloads
Original nursing home datasets
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