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On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 155 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Medicare Special Focus status indicates a history of serious quality problems and heightened oversight. Review the latest inspection records, ask what corrective actions remain open, and visit in person before deciding.
Twin Lakes Rehabilitation and Healthcare Center receives highly polarized feedback, with many families praising the dedicated therapy and nursing staff, while others report severe neglect and communication failures. Recurring complaints focus on understaffing, particularly on weekends, and significant delays in responding to call lights for basic needs like toileting. Families considering this facility should be aware of the stark contrast between the positive rehabilitation outcomes and the reports of poor hygiene and unresponsive care.
Quality Themes
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Concerns
Rating Trends
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Distribution · 186 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy and OT department are top notch. They took me from a place where no one thought I would walk again to being well on my way to a full recovery.”
“My mother is currently here and she is getting the very best treatment from the staff and nurses. She has told me over and over again how nice the nurses and aides are and thats big coming from my mother as shes hard to please.”
“They let my dad lay in his urine, his urinal was filled to the brim on top of his table tray. He didn’t even have a walker. On his first night his call light didn’t and when it did they didn’t come anyway.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Twin Lakes has faced significant challenges with families filing 39 complaint-triggered deficiencies out of 93 total violations across quality of life care, care planning, and medication management. Recurring problems include inadequate treatment according to care plans, poor care planning processes, and medication errors, with some issues persisting across multiple surveys. While the facility has corrected most deficiencies, the high volume of family complaints and repeat violations in core care areas warrant careful consideration before placement.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Environmental Deficiencies
Keep all essential equipment working safely.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a properly installed medical gas master alarm panel.
Federal Penalties
Fine
Nov 20, 2025
$29,035
Twin Lakes Rehabilitation and Healthcare Center
for profit
Owners
Rosenzweig, Steven
Owner
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
155 reviews from families & visitors
Official Website
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Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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