Loyalhanna Senior Suites & Personal Care
Limited public data on Loyalhanna Senior Suites & Personal Care. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 29 Google reviews
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What this means for your family
While some recent families have found the staff helpful, the history of severe medication errors and hygiene neglect is deeply concerning. If you choose this facility, you must implement a rigorous system for personally verifying medication administration and daily hygiene care.
Google Reviews
Google Reviews
29 reviews on Google“Families should exercise extreme caution, as several reviewers report severe medical negligence, including medication errors and failure to communicate health declines. While some recent visitors found the facility nice and the staff helpful, there are documented reports of significant hygiene issues and systemic management failures.”
Quality Themes
Tap a score for detailsStrengths
- Helpful and friendly staff members
- Clean facility environment
- Nice amenities
Concerns
- Medication errors and mismanagement (mentioned by 2 reviewers)
- Failure to communicate changes in resident health
- Poor hygiene and neglectful care
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about how friendly and helpful the staff members are here; how do you foster that kind of positive culture within your team?
- 2What specific protocols do you have in place to ensure medication is administered accurately and double-checked every time?
- 3How does the care team communicate important updates or changes in a resident's health status to their family members?
- 4Can you walk me through your daily cleaning and housekeeping schedule to ensure the suites and common areas stay consistently fresh?
- 5What kind of daily activities or social outings do you offer to help residents stay engaged with one another?
- 6In the event of a medical emergency during the night, what is the immediate process for contacting both medical professionals and the family?
Personalized based on this facility's data
Key Review Excerpts
“They had a “med error” and withheld his pain medication for 48 hours, with zero effort to make him comfortable while his 80 year old body withdrew from opioids. During that time , despite several incidents where he soiled his pants he had not been showered or changed in that 5 day span.”
“I can tell many of the nurses here try their best, and care deeply. But there is a systematic failure here and it comes from the top. I have lost two loved ones to this place.”
“Was apprehensive about this facility after seeing the reviews, but facility is nice and staff is helpful. We have received really good care so far!”
State Inspection History
State Inspections
Source: PA State Licensing Agency
Key Findings
Between 2021 and 2025, Loyalhanna Senior Suites & Personal Care underwent 26 inspections, resulting in 11 clean reports and 43 recorded violations. Findings from these inspections included issues related to staff training, food storage, medication documentation, and resident privacy protocols.
Aug 1, 2025Routine
The home failed to immediately implement a plan of supervision or suspend a staff person following an allegation of resident abuse involving physical roughness.
The home failed to report an incident of verbal mistreatment by staff to the Department within the required 24-hour timeframe.
A staff member failed to treat a resident with dignity and respect by using profane language during care.
A dryer in the 3rd floor laundry room caught fire due to the accumulation of lint in the machine.
Apr 16, 2025RoutineCleanReport
No deficiencies found during this inspection.
Jul 16, 2024Routine
The hot water temperature at the bathroom sink in resident room 314 measured 125.9 degrees Fahrenheit, exceeding the 120°F limit.
Various food items in the kitchen and walk-in freezer, including pasta, rice, and sugar, were stored in unsealed containers.
Emergency exit doors had signs posted stating 'STOP, do not use stairs!', which obstructed the egress route.
A resident had not been evacuated to the designated meeting place during monthly fire drills since January 2024.
Despite home rules designating the facility as non-smoking, staff and residents were observed smoking in outdoor areas.
Pharmacy labels for two residents contained incorrect administration instructions regarding frequency and dosage.
Feb 27, 2024Routine
A direct care staff person was hired, but their criminal background check was not completed until after their hire date.
A direct care staff person provided unsupervised ADL services without having successfully completed the Department-approved direct care training course or competency test.
Jul 18, 2023Routine
Lab reports and 24-hour reports containing confidential resident information were left unlocked and accessible on a nursing station desk and in a charting room.
A resident's contract was found to be missing the resident's signature.
A direct care staff member did not receive required training in infection control, cleanliness, immobility concerns, and safe management techniques.
Staff members lacked required annual training in fire safety, emergency preparedness, OAPSA, and resident rights.
Mar 14, 2022Routine
Medication administration records and a narcotic count binder were left unlocked, unattended, and accessible on a computer and medication cart.
The hot water temperature at the bathroom sink in bedroom #212 was measured at 125.6 degrees Fahrenheit, exceeding the 120°F limit.
Fire drill records for several dates failed to include exit routes used, number of residents in the home, and number of residents evacuated.
During fire drills on 2/18/22 and 1/14/22, residents were not evacuated to a public thoroughfare or a designated fire-safe area.
Resident #3's most recent medical evaluation was incomplete.
Jan 5, 2022RoutineCleanReport
No deficiencies found during this inspection.
Aug 27, 2021RoutineCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Loyalhanna Health Care Associates
for profit
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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