Tuscany Village
Strong Medicare quality ratings; families often praise warm and attentive staff. Still worth an in-person visit.
based on 126 Google reviews
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What this means for your family
This facility is an excellent choice if you are looking for a high-end, social environment where the staff treats residents like family. However, if your loved one has specific dietary restrictions or a strict budget, you should investigate the meal variety and the potential for extra monthly fees for amenities like laundry.
Google Reviews
Google Reviews
126 reviews on Google“Watercrest at Shadow Creek Ranch is highly regarded for its beautiful, upscale amenities and a warm, welcoming staff that many residents describe as feeling like family. While the community excels in providing social engagement and a high-end environment, some residents have noted concerns regarding food variety and the cost of certain monthly add-ons like washer/dryer rentals.”
Quality Themes
Tap a score for detailsStrengths
- Warm and attentive staff
- Beautiful, well-maintained facilities
- Extensive social activities and amenities
- High sense of community and resident socialization
Concerns
- Limited food variety and nutritional balance
- High cost of living and additional monthly fees (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 129 analyzed
How They Respond to Reviews
The owner primarily uses personalized, warm responses that acknowledge specific reviewers by name and reference details from their feedback. While some responses rely on templates regarding 'high standards' and 'amenities,' they are generally tailored to the sentiment of the review.
Questions for Your Tour
- 1It's wonderful to see how much the management engages with the community through their responses; how does that culture of communication extend to the families of residents?
- 2The facility looks beautiful and so well-maintained; what specific amenities are available to help residents stay active and social?
- 3We'd love to hear more about the daily dining experience, specifically how the menu variety and nutritional balance are managed for long-term residents.
- 4With such a high rating for staff attentiveness, how do you ensure that personalized care needs are met during late-night or overnight hours?
- 5In the event of a medical emergency or a sudden change in health, what is the specific protocol for notifying the family and coordinating care?
- 6Since there is such a strong sense of community here, are there opportunities for our family to participate in the social activities alongside our loved one?
Personalized based on this facility's data
Key Review Excerpts
“WELL, it turns out THE FRIENDS HE'S REFERRING TO ARE THE STAFF!!! How awesome is that??”
“The staff were very kind and attentive. My parents really enjoyed the activities. It was a great place to live!”
“I am looking for a retirement community for my parents who are moving from out of state and I was impressed with everything you get for the price!”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Tuscany Village has 14 deficiencies across four surveys, including one complaint-triggered safety issue where families reported concerns about accident hazards. The facility shows recurring problems with fire safety systems, food handling, and medication management that persist across multiple inspections from 2023 to 2025. While all deficiencies were reportedly corrected, the pattern of repeated violations in critical safety areas warrants careful consideration during your visit.
Aug 22, 2025Routine4
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 29, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 25, 2024Routine5
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Jun 2, 2023Routine4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Federal Penalties
Fine
Jan 29, 2025
$14,069
Ownership & Operations
Who Operates This Facility
Memorial Medical Center
for profit
VILLAGE POST ACUTE HEALTH SERVICES LLC
KAYLA BARKLEY
Ownership & Management
Owners
Memorial Medical Center
Owner · Organization
Barcelo, Christopher
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
126 reviews from families & visitors
Official Website
Visit integratedseniorlifestyles.com
Medicare data downloads
Original nursing home datasets
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