Public Google reviewers rate this highly and often mention warm and attentive nursing and care staff. Schedule a visit to confirm the fit.
based on 34 Google reviews
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Public Google reviewers rate Truewood by Merrill, Glen Riddle highly. Reviewers highlight: warm and attentive nursing and care staff, engaging and diverse activity calendar. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families can expect a deeply caring and personable staff that prioritizes building relationships with residents by name. While the facility offers a vibrant social calendar and a beautiful, wooded setting, some reviewers have noted that the building and memory care wing are dated and could benefit from modern updates.
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Key Review Excerpts
“The staff, the residents, the food, are all first class. He has been treated so well by everyone. The staff makes a point of knowing each person by name and interact with all of them.”
“The building itself is a bit dated and has more of a hospital feel than some of the newer places we toured, but honestly, the warmth of the people here completely makes up for it.”
“She loved the food, all the the staff--from the nurses, kitchen staff, shuttle driver, maintence people and most of the the Director Lisa -- and the new director is also amazing!”
Source: PA State Licensing Agency
Key Findings
Between 2021 and 2025, Truewood by Merrill, Glen Riddle underwent 12 inspections, resulting in 3 clean reports and 26 recorded violations. Reported findings include issues regarding incident reporting timelines, staff training, maintenance, and the secure storage of certain materials.
Approximately five fire extinguishers did not have an inspection sticker.
The handrail on the pathway and ramp outside Fire Tower H only covers a portion of the ramp and needs to be extended from the door to the driveway.
No deficiencies are reported in this inspection record.
The attic door in the stairwell was left open with bags of insulation placed precariously near the opening.
A resident deemed capable of self-administering medications was unable to identify the purpose or diagnosis of their specific pills.
Uncovered garbage cans full of garbage were found in an unlocked trash room.
A resident's medical evaluation did not indicate their ability to self-administer medications.
A bathroom sink in a resident's room was clogged and would not drain.
Multiple 5-gallon emergency water bottles were stored directly on the floor in the outdoor shed.
No signage was posted to indicate that smoking is permitted in designated areas only.
The first aid kit at the personal care nurse station was missing a breathing shield.
The memory care kitchen refrigerator contained food debris and spills, and the gas grill had excessive grime and food buildup.
The home failed to report multiple incidents involving resident injuries and hospitalizations to the Department within the required 24-hour timeframe.
A direct care staff person lacked training in several required topics, including medication self-administration, resident needs, dementia care, and infection control.
A direct care staff person did not have the required 12 hours of annual training related to their job duties.
A staff person did not receive required annual training in emergency preparedness procedures and crisis response.
No deficiencies are reported in this inspection record.
The home failed to implement positive interventions to modify or eliminate aggressive behaviors displayed by a resident.
A staff person was observed using verbal aggression and attempting to force a resident into bed, failing to use positive cueing.
A resident's support plan was not updated to reflect changes in their condition, specifically new aggressive behaviors.
Mg Media Subtenant LLC
for profit
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