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Nursing HomeMedicaid Investigative

Troy Victorian Rehabilitation & Nursing Care Cntr

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

100 New Turnpike Road, Troy, NY 12182120 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.3/5

based on 111 Google reviews

5
4
3
2
1
Troy Victorian Rehabilitation & Nursing Care Cntr Nursing Home in Troy, NY — Street View
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10/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (28 vs median 6.0)
  • High RN turnover (58%)

Bottom 25% in NY · Below recommended RN staffing · $186,939 in fines · Special Focus Facility (CMS) · Abuse citation

Source: Medicare data

What this means for your family

While the rehabilitation therapy department is frequently praised for its effectiveness, the facility has a long-standing pattern of severe cleanliness and staffing issues. Families should be aware of the high number of reports regarding neglect and should conduct frequent, unannounced visits to ensure their loved one's basic needs are being met.

Google Reviews

Google Reviews

111 reviews on Google
TROY VICTORIAN REHABILITATION & NURSING CARE CNTR (formerly Diamond Hill/Collar City) is a facility with deeply polarized reviews, characterized by frequent name changes and severe allegations of neglect. While some families praise the physical therapy department and specific staff members for their dedication, a significant number of reviewers report filthy living conditions, persistent odors, and chronic understaffing that compromises patient safety.

Quality Themes

Tap a score for details
Food3.0Staff4.0Clean1.0Activities5.0Meds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Skilled and patient physical/occupational therapy teams
  • Specific administrative and nursing staff members noted for kindness
  • Recent room renovations in certain wings
  • Responsive admissions process for some families

Concerns

  • Facility cleanliness, including odors of urine, mold, and insects (mentioned by 14 reviewers)
  • Chronic understaffing leading to long call-bell wait times and neglect (mentioned by 9 reviewers)
  • Poor quality of food and failure to follow dietary preferences (mentioned by 5 reviewers)
  • Unprofessional or rude behavior from nursing and night-shift staff (mentioned by 6 reviewers)
  • Frequent name changes used to obscure poor reputation (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'15(2)'17(3)'19(17)'21(22)'23(11)'25(14)'26(3)

Distribution · 115 analyzed

5
57
4
9
3
4
2
1
1
44

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the recent renovations in some wings, how do you ensure a consistent standard of cleanliness and odor control across the entire facility?
  • 2With current staffing levels, what is your protocol for ensuring that call bells are answered promptly, especially during the night shift?
  • 3How does your dietary team ensure that residents' specific nutritional needs and personal food preferences are consistently met during meal service?
  • 4Could you walk me through your current process for medication management to ensure accuracy and timely administration for residents?
  • 5What steps are being taken to improve communication between the nursing staff and family members regarding changes in a resident's condition?
  • 6What specific activities are available to keep residents engaged and active throughout the day, and how do you encourage participation?

Personalized based on this facility's data


Key Review Excerpts

The nurse comes in, sticks her patients with whatever shots, and leaves, after showing no compassion whatsoever. It is DISGUSTING. My family member is often left with a dirty face and hands, as well as in dirty clothes and dirty bedding.

Family member of resident · 2026☆☆☆☆

My mom spent time here for a hip replacement and the therapy department was phenomenal. The admissions team was incredible easy to work with and made the whole process seamless!

Family member of resident · 2025★★★★★

The place is dirty and disgusting the curtain that separate the patients has dry blood on it and a plastic cup was on the side of the dresser for the 3 days my dad was there.

Family member of resident · 2023☆☆☆☆
Source: 111 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.44hrs
59%
Registered nurses for medical care
Total Nursing
2.91hrs
71%
All nurses + aides combined
Staff Turnover
49%
Lower is better (< 30% = good)
RN Turnover
60%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

2

measures

Worse Than Avg

9

measures

Mixed Results

6

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility62.0%
Worse than Avg
Here
62.0%
US
93.4%
NY
91.3%
Rensselaer
89.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility29.6%
Worse than Avg
Here
29.6%
US
15.4%
NY
13.8%
Rensselaer
19.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility31.6%
Worse than Avg
Here
31.6%
US
19.4%
NY
20.2%
Rensselaer
21.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility15.1%
Mixed vs Avgs
Here
15.1%
US
12.1%
NY
18.9%
Rensselaer
6.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility19.6%
Worse than Avg
Here
19.6%
US
19.5%
NY
13.3%
Rensselaer
12.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility16.1%
Worse than Avg
Here
16.1%
US
14.4%
NY
14.8%
Rensselaer
11.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility64.6%
Worse than Avg
Here
64.6%
US
81.8%
NY
77.0%
Rensselaer
77.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility75.8%
Mixed vs Avgs
Here
75.8%
US
79.7%
NY
78.8%
Rensselaer
72.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.4%
Mixed vs Avgs
Here
1.4%
US
1.6%
NY
1.2%
Rensselaer
0.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

31deficiencies
2penalties
Well above state avg (7.6)
33 complaint-triggered
$186,939 in fines

This facility has serious ongoing compliance issues with families filing 31 complaint reports triggering federal investigations. The three most problematic areas are medication management (with error rates exceeding 5%), resident safety and accident prevention, and care planning deficiencies. While all cited issues show correction dates, many problems persist across multiple surveys over years, including repeated failures in medication safety, staffing adequacy, and protection from abuse or neglect.

Mar 9, 2026Complaint
3
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

May 9, 2025Complaint
13
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0584Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0656Potential for harm · WidespreadCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0725Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0760Potential for harm · WidespreadCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

May 9, 2025Routine
37
0006Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0007Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address patient/client population and determine types of services needed.

0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0271Potential for harm · WidespreadCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0281Potential for harm · WidespreadCorrected

Egress Deficiencies

Install proper backup exit lighting.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0531Potential for harm · WidespreadCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0926Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.

0756Potential for harm · WidespreadCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0759Potential for harm · WidespreadCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · WidespreadCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0311Potential for harm · PatternCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0924Potential for harm · PatternCorrected

Environmental Deficiencies

Put firmly secured handrails on each side of hallways.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0814Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0836Potential for harm · IsolatedCorrected

Administration Deficiencies

Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0923Potential for harm · IsolatedCorrected

Environmental Deficiencies

Have enough outside ventilation via a window or mechanical ventilation, or both.

Feb 10, 2025Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Aug 14, 2024Complaint
1
0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Jul 5, 2024Complaint
3
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Federal Penalties

Fine

May 9, 2025

$162,434

Fine

Jul 5, 2024

$24,505

Ownership & Operations

Who Operates This Facility

Owner / Operator

Troy Victorian Rehabilitation & Nursing Care Cntr

Organization Type

for profit

Ownership & Management

Owners

Bsdsnf LLC

Owner · Organization

100%

Engelman, Naomi

Owner (parent company)

10%

Friedman, Rifka

Owner (parent company)

10%

Kahan, Benjamin

Owner (parent company)

20%

Kahan, Jerome

Owner (parent company)

30%

Kahan, Pearl

Owner (parent company)

20%

Rosenfeld, Chaya

Owner (parent company)

10%

Key personnel

Jafri, MikramContracted Managing EmployeeCaligiuri, JamesW-2 Managing EmployeeTryon, ClaraW-2 Managing EmployeeKahan, JeromeOfficer / DirectorRosembaum, JoelOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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