Troy Victorian Rehabilitation & Nursing Care Cntr
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 111 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (28 vs median 6.0)
- High RN turnover (58%)
Bottom 25% in NY · Below recommended RN staffing · $186,939 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
While the rehabilitation therapy department is frequently praised for its effectiveness, the facility has a long-standing pattern of severe cleanliness and staffing issues. Families should be aware of the high number of reports regarding neglect and should conduct frequent, unannounced visits to ensure their loved one's basic needs are being met.
Google Reviews
Google Reviews
111 reviews on Google“TROY VICTORIAN REHABILITATION & NURSING CARE CNTR (formerly Diamond Hill/Collar City) is a facility with deeply polarized reviews, characterized by frequent name changes and severe allegations of neglect. While some families praise the physical therapy department and specific staff members for their dedication, a significant number of reviewers report filthy living conditions, persistent odors, and chronic understaffing that compromises patient safety.”
Quality Themes
Tap a score for detailsStrengths
- Skilled and patient physical/occupational therapy teams
- Specific administrative and nursing staff members noted for kindness
- Recent room renovations in certain wings
- Responsive admissions process for some families
Concerns
- Facility cleanliness, including odors of urine, mold, and insects (mentioned by 14 reviewers)
- Chronic understaffing leading to long call-bell wait times and neglect (mentioned by 9 reviewers)
- Poor quality of food and failure to follow dietary preferences (mentioned by 5 reviewers)
- Unprofessional or rude behavior from nursing and night-shift staff (mentioned by 6 reviewers)
- Frequent name changes used to obscure poor reputation (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 115 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent renovations in some wings, how do you ensure a consistent standard of cleanliness and odor control across the entire facility?
- 2With current staffing levels, what is your protocol for ensuring that call bells are answered promptly, especially during the night shift?
- 3How does your dietary team ensure that residents' specific nutritional needs and personal food preferences are consistently met during meal service?
- 4Could you walk me through your current process for medication management to ensure accuracy and timely administration for residents?
- 5What steps are being taken to improve communication between the nursing staff and family members regarding changes in a resident's condition?
- 6What specific activities are available to keep residents engaged and active throughout the day, and how do you encourage participation?
Personalized based on this facility's data
Key Review Excerpts
“The nurse comes in, sticks her patients with whatever shots, and leaves, after showing no compassion whatsoever. It is DISGUSTING. My family member is often left with a dirty face and hands, as well as in dirty clothes and dirty bedding.”
“My mom spent time here for a hip replacement and the therapy department was phenomenal. The admissions team was incredible easy to work with and made the whole process seamless!”
“The place is dirty and disgusting the curtain that separate the patients has dry blood on it and a plastic cup was on the side of the dresser for the 3 days my dad was there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
2
measures
9
measures
6
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has serious ongoing compliance issues with families filing 31 complaint reports triggering federal investigations. The three most problematic areas are medication management (with error rates exceeding 5%), resident safety and accident prevention, and care planning deficiencies. While all cited issues show correction dates, many problems persist across multiple surveys over years, including repeated failures in medication safety, staffing adequacy, and protection from abuse or neglect.
Mar 9, 2026Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
May 9, 2025Complaint13
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
May 9, 2025Routine37
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Put firmly secured handrails on each side of hallways.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Environmental Deficiencies
Have enough outside ventilation via a window or mechanical ventilation, or both.
Feb 10, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 14, 2024Complaint1
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Jul 5, 2024Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
May 9, 2025
$162,434
Fine
Jul 5, 2024
$24,505
Ownership & Operations
Who Operates This Facility
Troy Victorian Rehabilitation & Nursing Care Cntr
for profit
Ownership & Management
Owners
Bsdsnf LLC
Owner · Organization
Engelman, Naomi
Owner (parent company)
Friedman, Rifka
Owner (parent company)
Kahan, Benjamin
Owner (parent company)
Kahan, Jerome
Owner (parent company)
Kahan, Pearl
Owner (parent company)
Rosenfeld, Chaya
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
111 reviews from families & visitors
Official Website
Visit collarcityrehab.com
Medicare data downloads
Original nursing home datasets
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