Trinity Terrace
Strong Medicare quality ratings; families often praise luxurious and high-end atmosphere. Still worth an in-person visit.
based on 33 Google reviews
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What this means for your family
Trinity Terrace offers a high-end, luxurious environment with a proven track record of managing long-term transitions between care levels. While the staff is frequently praised for being kind and professional, you should closely monitor medical oversight and communication during acute health changes, as one family reported significant issues during a medical crisis.
Google Reviews
Google Reviews
33 reviews on Google“Trinity Terrace is highly regarded for its luxurious atmosphere and its ability to provide a seamless continuum of care from independent living to memory care. While many families praise the caring and professional staff, one critical reviewer raised serious concerns regarding medical management and patient care during a health crisis.”
Quality Themes
Tap a score for detailsStrengths
- Luxurious and high-end atmosphere
- Caring and professional nursing staff
- Seamless transition between care levels
- Clean and well-organized facility
Concerns
- Medical management and patient care issues
Rating Trends
Tap a year to see what changed
Distribution · 64 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1With your impressive 5-star CMS ratings for staffing and health inspections, how do you ensure that level of professional care remains consistent during shift changes?
- 2Since the facility is known for its luxurious and high-end atmosphere, what kind of daily social activities or outings are available to keep residents engaged?
- 3How does the nursing team manage complex medication schedules and medical changes to ensure everything stays seamless for the residents?
- 4What is the current menu like, and are there opportunities for residents or families to provide feedback on the dining experience?
- 5In the event of a medical emergency during the night, what specific protocols are in place to ensure immediate response from your clinical staff?
- 6As a smaller community of 52 residents, how do you foster a sense of family and personalized connection between the staff and each resident?
Personalized based on this facility's data
Key Review Excerpts
“My mom and dad moved to Trinity Terrace over 15 years ago and have been through the progression of independent living, skilled nursing, and memory care. It has been wonderful that a single place could accommodate all of these phases with a seamless transition.”
“My mom was here for rehab, and what an amazing place! All the staff is so caring and kind. They're really on top of everything.”
“Luxurious is the feeling you will get walking through here. The concierge is super nice and super helpful, and obviously patient, as first time visitors will need questions answered”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Trinity Terrace has recurring issues with medication management and fire safety systems across multiple surveys, though all deficiencies have been corrected by the facility. Families filed complaint reports in 2023 specifically about pharmaceutical services, and the same medication-related problems appeared again in routine inspections. The facility also had repeated violations involving fire alarms, smoke barriers, and emergency preparedness that required correction.
Mar 27, 2025Routine6
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Feb 8, 2024Routine5
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Dec 7, 2023Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Dec 22, 2022Routine2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Electrical Deficiencies
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Ownership & Operations
Who Operates This Facility
The Cumberland Rest INC
nonprofit
PACIFIC RETIREMENT SERVICES INC
JENNIFER M AGUIRRE
Chain Affiliation
Pacific Retirement Services
10 facilities nationwide
Chain avg rating: 5.0/5 · Rank 1 of 1
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit trinityterrace.org
Medicare data downloads
Original nursing home datasets
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