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Medicare shows an abuse citation on record. Review the linked inspection sources and ask the facility about corrective action before deciding.
based on 143 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Medicare shows an abuse citation on record. Read the linked source details, ask the administrator what corrective action was taken, and independently verify the facility’s current status before deciding.
Arbor Lake is highly regarded by many families for its exceptionally kind, professional, and communicative staff, particularly the front desk and nursing teams. While many reviewers praise the facility's cleanliness and the attentive care provided during rehab, some families have reported serious concerns regarding hygiene, odors, and responsiveness to medical emergencies. The facility is often described as having a warm, family-like atmosphere despite being an older building.
Quality Themes
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Concerns
Rating Trends
Tap a year to see what changed
Distribution · 147 analyzed
The owner relies heavily on repetitive templates that emphasize 'new ownership' and 'new management.' Responses rarely address specific allegations like discrimination or understaffing, instead focusing on requesting that reviewers rescind their ratings.
Personalized based on this facility's data
Key Review Excerpts
“The staff is friendly and competent. The residents are well cared for and treated with respect. My friend who lives here is always clean, shaved and wearing clean clothes.”
“The building definitely needs updates and more staffing but the staff is TOP NOTCH. THANK YOU FOR ALL YOU DO.”
“I was honestly overwhelmed with the kindness from walking in the door to exiting the facility. I loved all the friendly smiling faces.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has a concerning pattern with 21 of 37 deficiencies triggered by family complaints, indicating ongoing care issues that prompted families to file reports with authorities. The most recurring problems involve resident care planning and medical records management, daily living assistance, and infection control. While the facility corrects violations when cited, the high volume of complaint-driven deficiencies and repeat issues across multiple surveys suggests persistent quality concerns that families should investigate thoroughly before placement.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Federal Penalties
Fine
Jul 25, 2025
$607
Fine
Apr 15, 2025
$14,069
Payment Denial
Apr 15, 2025
27-day denial
Frio Hospital District
for profit
ARBOR LAKE NURSING & REHABILITATION LLC
ELIZABETH DAILEY
Opco Skilled Management
66 facilities nationwide
Chain avg rating: 2.2/5 · Rank 15 of 24
Owners
Frio Hospital District
Owner · Organization
Gurwitz, Solomon
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Hagins, Elizabeth
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Kaplan, Esther
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Kaplan, Mordechai
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Mindle, Adam
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Unger, Jeffrey
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
143 reviews from families & visitors
Official Website
Visit arborlakenursing.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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