The Stayton at Museum Way by Buckner
Strong Medicare quality ratings; families often praise high-quality dining and restaurant-style meals. Still worth an in-person visit.
based on 54 Google reviews
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What this means for your family
The Stayton is an excellent choice for independent living due to its superior dining, amenities, and beautiful environment. However, if you are considering the skilled nursing or rehab units, you must verify medication protocols and weekend staffing levels, as multiple families have reported dangerous lapses in care and unprofessionalism on those floors.
Google Reviews
Google Reviews
54 reviews on Google“The Stayton offers a beautiful, well-maintained facility with highly praised dining options and excellent amenities for independent living. However, families should exercise extreme caution regarding the skilled nursing and 3rd-floor rehab units, where multiple reviewers report serious issues with medication errors, inadequate weekend staffing, and unprofessional nursing behavior.”
Quality Themes
Tap a score for detailsStrengths
- High-quality dining and restaurant-style meals
- Beautiful, well-maintained building and amenities
- Excellent activities and social programming
- Strong physical therapy and rehab services for some patients
Concerns
- Medication management errors and delays (mentioned by 4 reviewers)
- Unprofessional or rude nursing staff on 3rd floor (mentioned by 3 reviewers)
- Inadequate staffing or responsiveness on weekends (mentioned by 2 reviewers)
- Management unresponsiveness to family inquiries (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 94 analyzed
How They Respond to Reviews
The owner provides highly personalized responses to positive reviews, often using the reviewer's name and referencing specific details. For negative reviews, they employ a consistent strategy of expressing concern and providing specific contact information to move the conversation offline.
Questions for Your Tour
- 1The dining experience seems to be a highlight here; could you tell us more about the restaurant-style meal options and how much input residents have in the menu?
- 2We are very impressed by your 5-star staffing rating from CMS; how do you ensure that same level of high-quality care and responsiveness is maintained during the weekends?
- 3Could you walk us through your specific protocols for medication administration and how you ensure there are no delays or errors in the process?
- 4What is the best way for us to stay in regular contact with the management team if we have questions or updates regarding our loved one's care?
- 5We'd love to hear more about the social programming and what kind of daily activities are available to help residents stay engaged with the community.
- 6In the event of a medical emergency or a change in health status during the night, what is the immediate procedure for notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“The care was excellent and it felt like home. We had the sense of being part of the community of caregivers and patients. The food is absolutely fantastic.”
“My father wasn't ready for agressive in-patient rehab, so we ended up in temporary skilled nursing at the Stayton. I'll start with what we liked: the facility is clean and very well maintained. The quality of the food was good. The staff were caring and attentive.”
“There is neither “skill” nor “nursing” on the weekends at this place. Her pain medications were not dosed correctly and there was no way to discuss the schedule with anyone “until Monday””
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 14 measures
10
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with pressure sores (bedsores)
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of families filing multiple complaints that led to 14 deficiencies, including a recent January 2025 report involving resident protection from abuse and neglect. The most recurring issues involve medication management, infection control, and care planning, with infection control problems appearing across four separate surveys from 2023-2025. While all deficiencies have correction dates, the persistence of similar issues across multiple years and the high volume of family complaints suggest ongoing care quality concerns that warrant careful consideration.
Nov 24, 2025Routine3
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Jan 2, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 27, 2024Complaint5
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 6, 2024Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Sep 6, 2024Complaint6
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 10, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Tarrant County Senior Living Center INC
nonprofit
BUCKNER RETIREMENT SERVICES, INC
JAN PIVERAL
Chain Affiliation
Buckner Retirement Services
5 facilities nationwide
Chain avg rating: 3.8/5 · Rank 2 of 5 (Best)
Ownership & Management
Owners
Tarrant County Senior Living Center, INC.
Owner · Organization
Buckner Retirement Services INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
54 reviews from families & visitors
Official Website
Visit thestayton.com
Medicare data downloads
Original nursing home datasets
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