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Assisted Living

Transitions Healthcare Shook Home

Limited public data on Transitions Healthcare Shook Home. Call, tour, and ask to meet current residents' families — your own impression matters most.

55 South Second Street, Chambersburg, PA 1720145 bedsLicensed & Active
Google rating
3.5/5

based on 28 Google reviews

5
4
3
2
1

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What this means for your family

While this facility has a history of providing kind care and a clean environment, recent reviews indicate a dangerous decline in staffing levels and basic hygiene maintenance. If you choose this facility, you must closely monitor your loved one's personal hygiene and ensure that call bells are being answered promptly.

Google Reviews

Google Reviews

28 reviews on Google
Families should exercise extreme caution due to recent reports of severe understaffing, neglect regarding hygiene, and safety concerns involving patient handling. While older reviews and some rehab patients praise the kindness of specific nurses and the cleanliness of the facility, recent feedback highlights a breakdown in basic care and accountability.

Quality Themes

Tap a score for details
Food4.0Staff3.0Clean5.0ActivitiesN/AMedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Clean and modern facility
  • Kindness of specific nursing staff
  • Pleasant rehabilitation experience

Concerns

  • Severe understaffing leading to neglect and safety risks (mentioned by 2 reviewers)
  • Inadequate hygiene and patient cleaning
  • Poor communication and lack of responsiveness from caseworkers

Rating Trends

Tap a year to see what changed

2344.32017(8)4.02018(7)3.82019(5)5.02020(2)1.02024(1)1.02025(3)2.02026(2)

Distribution · 28 analyzed

5
11
4
6
3
3
2
3
1
5

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I've heard wonderful things about the kindness of your nursing staff; how do you ensure that level of personalized care remains consistent across all shifts?
  • 2With the facility being so modern and clean, what specific protocols do you have in place to maintain that high standard of hygiene for the residents?
  • 3How do you manage communication between the caseworkers and families to ensure we are always updated on our loved one's well-being?
  • 4Could you tell me more about the dining experience and how the meal menus are planned to meet different nutritional needs?
  • 5What is the process for handling medical emergencies or sudden changes in health during the overnight hours?
  • 6What kind of daily activities or social outings are available to help residents stay engaged with the community?

Personalized based on this facility's data


Key Review Excerpts

The nurses and caregivers have been wonderful, Rayna in particular has really taken the time to make sure he has been comfortable and made to feel at home.

Rehab patient's friend · 2019★★★★★

Care at the shook home is terrible.. My grandfather is here and not getting the care he needs. They dont clean the patients when they need it and family has to go in and do it!

Long-term resident's family · 2026☆☆☆☆

Can't express how they take care of my Dad. He enjoys it there. One thing I will be say. They indefinitely need more help

Long-term resident's family · 2017★★★★★
Source: 28 Google reviews

State Inspection History

State Inspections

Source: PA State Licensing Agency

25total
31deficiencies

Key Findings

Between 2019 and 2025, Transitions Healthcare Shook Home underwent 28 inspections, resulting in 13 clean reports and 31 recorded violations. Identified issues primarily involved administrative documentation, staff training requirements, and adherence to medication and emergency procedure protocols.

Aug 20, 2025Routine
minor2600.3c

The home's license inspection summary was not posted in a conspicuous and public place.

minor2600.17

Resident confidentiality was compromised by an unlocked controlled substances book and accessible resident information in the dining room and a filing cabinet.

minor2600.42s

Video cameras were recording in common areas accessible to residents, infringing on the right to privacy.

minor2600.60a

Staffing was provided without personnel possessing current medication administration training during several shifts.

Oct 10, 2024Routine
minor2600.85a

A resident's glucometer was used to test another resident, indicating a failure to maintain sanitary conditions.

minor2600.183b

The treatment and overflow medication cart was found unlocked, unattended, and accessible to residents.

minor2600.183e

A loose, unidentified yellow tablet was found inside the medication cart.

minor2600.184b

An OTC medication bottle was improperly labeled with only a last name, creating potential for identification error.

minor2600.185a

The home failed to implement procedures for medication availability, as prescribed cough and chest pain medications were not present in the home.

Aug 8, 2024Routine
minor2600.28.f

The home failed to issue a resident's refund within 30 days of discharge.

minor2600.51

A direct care staff member was hired without a Pennsylvania Criminal History Background Check being performed.

minor2600.65.d

Two direct care staff members had not completed the Department-approved direct care training course.

minor2600.65.i

The home's direct care staff training records for the 2023 training year were incomplete.

Mar 13, 2024Routine
CleanReport

No deficiencies found during this inspection.

Aug 2, 2022Routine
minor2600.63a

On 7/18/22 and 7/26/22, no staff members working in the home were certified in First Aid and CPR during the 2:00 PM to 10:00 PM shift.

Feb 23, 2021Other
CleanReport

No deficiencies found during this inspection.

Nov 14, 2019Routine
CleanReport

No deficiencies found during this inspection.

Nov 20, 2018Routine
minor2600.183.b

An unlocked bottle of Aleve was found accessible in a resident's bathroom, with loose caplets left on a countertop.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Transitions Healthcare Chambersburg, LLC

Organization Type

for profit

Source: State licensing data

Contact

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References & Resources

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