Transitional Care Services at Mercy Medical Center
Strong Medicare quality ratings; families often praise highly effective physical therapy team. Still worth an in-person visit.
based on 8 Google reviews

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What this means for your family
This facility is highly regarded for its physical therapy and rehabilitation programs, making it a strong candidate for post-operative recovery. However, families should be aware of reports regarding nursing responsiveness; we recommend observing call-light response times during a tour to ensure your loved one's basic needs will be met promptly.
Google Reviews
Google Reviews
8 reviews on Google“Transitional Care Services at Mercy Medical Center receives high praise for its physical therapy department, with patients reporting effective recovery and attentive care. However, there are serious concerns regarding nursing responsiveness and patient dignity, as evidenced by reports of long wait times for basic assistance.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical therapy team
- Knowledgeable and goal-oriented rehabilitation staff
- Kind and sociable therapy personnel
Concerns
- Slow response times to call buttons and basic patient needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 9 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's strong focus on rehabilitation, how do you ensure that patients' daily care needs are met promptly while they are balancing their physical therapy schedules?
- 2I noticed that communication is a key area of focus here; what is the best way for our family to stay updated on our loved one's progress and daily status?
- 3With your high CMS staffing rating, what is the typical process for responding to call buttons, and how do you prioritize those requests during busy therapy hours?
- 4Since your physical therapy team is so highly regarded, how do they coordinate with the nursing staff to ensure a consistent care plan throughout the entire day?
- 5What kind of social activities or engagement opportunities are available for residents who are in transitional care but still want to feel connected to a community?
- 6How does the clinical team handle medical changes or emergencies, and at what point would you involve our family in those decision-making processes?
Personalized based on this facility's data
Key Review Excerpts
“Two knee replacements in two years - this team knows what they are doing. Got me right back to work..walking strong and going up and down the steps...its tough, but worth it!”
“The ladies here are all kind, genuine and sociable. When receiving treatment they ask questions and actually care about whatever ailment you're there for.”
“Sitting on commode 45 minutes call button is locked out need assistance to clean up being ignored. Told at least 3 times they would be in. Do not recommend this facility.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced recurring problems with care planning and assessment across all three surveys, with families filing complaint reports that led to findings of inadequate abuse reporting and care plan failures. The most persistent issues involve developing proper care plans within required timeframes, conducting accurate resident assessments, and ensuring resident rights are respected. While all deficiencies show correction dates, the pattern of repeated care planning problems suggests ongoing challenges with fundamental care coordination that families should carefully consider.
Nov 21, 2025Routine5
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Apr 2, 2024Routine11
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Apr 2, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
May 8, 2019Routine1
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Ownership & Operations
Who Operates This Facility
Transitional Care Services at Mercy Medical Center
nonprofit
Ownership & Management
Owners
Mercy Medical Center INC
Owner · Organization
Mercy Health Services INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Official Website
Visit mdmercy.com
Medicare data downloads
Original nursing home datasets
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