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Nursing HomeMedicaid Top Rated

Transitional Care Services at Mercy Medical Center

Strong Medicare quality ratings; families often praise highly effective physical therapy team. Still worth an in-person visit.

301 Saint Paul Place, Downtown · Baltimore, MD 2120235 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 8 Google reviews

5
4
3
2
1
Transitional Care Services at Mercy Medical Center Nursing Home in Baltimore, MD — Street View
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What this means for your family

This facility is highly regarded for its physical therapy and rehabilitation programs, making it a strong candidate for post-operative recovery. However, families should be aware of reports regarding nursing responsiveness; we recommend observing call-light response times during a tour to ensure your loved one's basic needs will be met promptly.

Google Reviews

Google Reviews

8 reviews on Google
Transitional Care Services at Mercy Medical Center receives high praise for its physical therapy department, with patients reporting effective recovery and attentive care. However, there are serious concerns regarding nursing responsiveness and patient dignity, as evidenced by reports of long wait times for basic assistance.

Quality Themes

Tap a score for details
FoodN/AStaff7.0CleanN/AActivitiesN/AMedsN/AMemoryN/AComms3.0ValueN/A

Strengths

  • Highly effective physical therapy team
  • Knowledgeable and goal-oriented rehabilitation staff
  • Kind and sociable therapy personnel

Concerns

  • Slow response times to call buttons and basic patient needs (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'16(1)5.05.0'19(1)1.05.0'21(2)5.05.0'24(1)3.0'26(1)

Distribution · 9 analyzed

5
7
4
0
3
1
2
0
1
1

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the facility's strong focus on rehabilitation, how do you ensure that patients' daily care needs are met promptly while they are balancing their physical therapy schedules?
  • 2I noticed that communication is a key area of focus here; what is the best way for our family to stay updated on our loved one's progress and daily status?
  • 3With your high CMS staffing rating, what is the typical process for responding to call buttons, and how do you prioritize those requests during busy therapy hours?
  • 4Since your physical therapy team is so highly regarded, how do they coordinate with the nursing staff to ensure a consistent care plan throughout the entire day?
  • 5What kind of social activities or engagement opportunities are available for residents who are in transitional care but still want to feel connected to a community?
  • 6How does the clinical team handle medical changes or emergencies, and at what point would you involve our family in those decision-making processes?

Personalized based on this facility's data


Key Review Excerpts

Two knee replacements in two years - this team knows what they are doing. Got me right back to work..walking strong and going up and down the steps...its tough, but worth it!

Rehab patient · 2017★★★★★

The ladies here are all kind, genuine and sociable. When receiving treatment they ask questions and actually care about whatever ailment you're there for.

Rehab patient · 2019★★★★★

Sitting on commode 45 minutes call button is locked out need assistance to clean up being ignored. Told at least 3 times they would be in. Do not recommend this facility.

Patient · 2020☆☆☆☆
Source: 8 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
2.81hrs
OK
Registered nurses for medical care
Total Nursing
6.28hrs
OK
All nurses + aides combined
Staff Turnover
23%
Lower is better (< 30% = good)
RN Turnover
29%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 3 measures

Medicare Rating
5/ 5
Better Than Avg

3

measures

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
MD
78.7%
Baltimore city
75.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility97.5%
Better than Avg
Here
97.5%
US
79.8%
MD
80.6%
Baltimore city
77.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.3%
Better than Avg
Here
1.3%
US
1.6%
MD
1.3%
Baltimore city
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
Well below state avg (18.9)
2 complaint-triggered

This facility has faced recurring problems with care planning and assessment across all three surveys, with families filing complaint reports that led to findings of inadequate abuse reporting and care plan failures. The most persistent issues involve developing proper care plans within required timeframes, conducting accurate resident assessments, and ensuring resident rights are respected. While all deficiencies show correction dates, the pattern of repeated care planning problems suggests ongoing challenges with fundamental care coordination that families should carefully consider.

Nov 21, 2025Routine
5
0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0781Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

Apr 2, 2024Routine
11
0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0908Potential for harm · IsolatedCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

Apr 2, 2024Complaint
2
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

May 8, 2019Routine
1
0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Ownership & Operations

Who Operates This Facility

Owner / Operator

Transitional Care Services at Mercy Medical Center

Organization Type

nonprofit

Ownership & Management

Owners

Mercy Medical Center INC

Owner · Organization

100%

Mercy Health Services INC

Owner (parent company) · Organization

100%

Key personnel

Schwarzmann, JenniferOfficer / DirectorDeibel, JustinOfficer / DirectorChase, MicheleManagerLimpuangthip, AndreaManagerChase, MicheleAdp of the Snf
Source: Medicare provider data

Contact

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References & Resources

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