Future Care Irvington
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 400 Google reviews
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What this means for your family
While the facility is physically clean and hosts excellent community activities, the recurring reports of neglect regarding basic hygiene and slow response times are significant red flags. If you choose this facility, you must be prepared to be a daily, active advocate for your loved one to ensure their basic needs are met, as staffing levels appear insufficient to provide consistent care.
Google Reviews
Google Reviews
400 reviews on Google“Future Care Irvington receives polarized feedback, with many visitors praising the facility's cleanliness, festive holiday events, and friendly front-desk staff. However, numerous family members report serious concerns regarding chronic understaffing, neglect of basic hygiene needs like repositioning and changing soiled residents, and poor communication from nursing management. While some residents experience positive rehabilitation outcomes, the recurring reports of delayed response times and lack of compassion suggest significant inconsistencies in daily care.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Engaging holiday and community activities
- Friendly and welcoming front desk/reception staff
- Effective physical and occupational therapy teams
Concerns
- Chronic understaffing leading to neglect of basic hygiene (soiled residents left for hours) (mentioned by 14 reviewers)
- Poor communication and lack of responsiveness from nursing management (mentioned by 8 reviewers)
- Inadequate meal quality and nutritional concerns (mentioned by 4 reviewers)
- Lack of seating for visitors or staff in patient areas (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 144 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve daily operations and communication?
- 2Given the importance of hygiene and comfort, what is your specific protocol for ensuring residents are checked and assisted with personal care in a timely manner?
- 3Since therapy is a known strength here, how do you integrate those services into the daily routine for residents who need extra support?
- 4I see that holiday and community activities are a highlight; could you walk me through what a typical social schedule looks like for a resident on a standard Tuesday?
- 5How does your nursing management team ensure that families are kept in the loop regarding changes in a resident's health or care plan?
- 6What steps are you taking to address the feedback regarding meal quality to ensure residents are receiving both nutritious and appetizing options?
Personalized based on this facility's data
Key Review Excerpts
“The rehab team at future care Irvington are top notch and dedicated to making an impact in residents’ lives. The facility is well maintained, clean and inviting.”
“The nurses up there are lazy. My mom had to use the bathroom and she pushed the button and no one came... My mom was soaking wet from front to back.”
“I have asked about my son's showers that suppose to be twice a week. And there times when he doesn't get them for some reasons that don't make sense. I also request that my son be out of bed at least twice a week, and I was promised that it would be done, but it hasn't happened.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with 69 deficiencies across recent surveys, including families filing complaints about accident hazards, neglect protection, and care planning. The most recurring problems involve care planning and assessment, fire safety systems, and resident rights protections. While the facility reports correcting these issues, the high volume of deficiencies and complaint-triggered investigations suggest families should carefully evaluate current conditions during any visit.
Sep 5, 2025Routine23
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Jul 22, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 16, 2023Routine18
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Jun 16, 2023Complaint5
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Feb 27, 2019Routine22
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Federal Penalties
Fine
Jul 22, 2025
$8,417
Ownership & Operations
Who Operates This Facility
Future Care Irvington
for profit
Chain Affiliation
Future Care/lifebridge Health
18 facilities nationwide
Chain avg rating: 3.6/5 · Rank 8 of 17
Ownership & Management
Owners
Alvin Power Family, LLC
Owner · Organization
Attman, Gary
Owner
Jeffrey B. Powers Homewood Trust
Owner (parent company) · Organization
Mark a. Powers Homewood Trust
Owner (parent company) · Organization
Alvin Powers Residuary Trust Fbo Jeffrey Powers
Owner (parent company) · Organization
Alvin Powers Residuary Trust Fbo Mark Powers
Owner (parent company) · Organization
Attman, Gary
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Attman, Jeffrey
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Gilden, Shellye
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Levitas, Wende
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
400 reviews from families & visitors
Official Website
Visit futurecare.com
Medicare data downloads
Original nursing home datasets
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