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Nursing HomeMedicaid

Towson Rehabilitation and Healthcare Center

Strong Medicare quality ratings; families often praise friendly and welcoming front-line staff. Still worth an in-person visit.

509 East Joppa Road, Towson, MD 21286132 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 130 Google reviews

5
4
3
2
1
Towson  Rehabilitation and Healthcare Center Nursing Home in Towson, MD — Street View
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What this means for your family

This facility has a dedicated therapy team and many staff members who are highly praised for their compassion. However, the recurring reports of slow response times and hygiene issues are significant; we strongly recommend that families visit frequently and monitor their loved one's care plan closely to ensure needs are met.

Google Reviews

Google Reviews

130 reviews on Google
Towson Rehabilitation and Healthcare Center receives highly polarized feedback, with many reviewers praising the friendly and compassionate staff, while others report severe concerns regarding neglect, hygiene, and poor communication. While some families highlight a clean and welcoming environment, numerous accounts describe issues with slow call-button response times, lost personal belongings, and inconsistent care standards.

Quality Themes

Tap a score for details
Food3.0Staff5.0Clean4.0Activities6.0Meds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Friendly and welcoming front-line staff
  • Effective rehabilitation therapy team
  • Clean and well-maintained facility (noted by many)
  • Responsive administrative and social work support

Concerns

  • Slow or non-existent response to call buttons (mentioned by 6 reviewers)
  • Poor hygiene, including dirty rooms and lack of bathing (mentioned by 7 reviewers)
  • Lost personal belongings and clothing (mentioned by 3 reviewers)
  • Inconsistent medication management and communication (mentioned by 4 reviewers)
  • Unpleasant odors in facility areas (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2344.02024(34)3.82025(45)4.12026(23)

Distribution · 102 analyzed

5
65
4
9
3
6
2
3
1
19

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that communication loop to address specific concerns about daily care or resident needs?
  • 2Given the current staffing levels, what is your facility's specific protocol for ensuring that call buttons are answered promptly, especially during evening or weekend shifts?
  • 3Can you walk me through your current process for laundry and personal item tracking to ensure that residents' clothing and belongings remain accounted for?
  • 4What are your specific daily routines for housekeeping and room sanitation to ensure that resident living spaces remain clean and odor-free?
  • 5How does your nursing team manage medication administration to ensure accuracy and consistent communication with family members when changes occur?
  • 6Could you describe the daily activity schedule and how you encourage residents to participate in social or rehabilitation programs to keep them engaged?

Personalized based on this facility's data


Key Review Excerpts

The nursing staff and administrative staff have been there for us when things were hard. It is consoling to me to see my husband well cared for and I have made friends with many staff and residents.

Long-term resident's family · 2024☆☆☆☆

My mom was admitted to Towson Rehab with pretty extensive breathing and wound healing issues. At first it was a little shaky with getting staff members to get her meds and breathing treatments in a timely manner but once it got established, the routine got better.

Rehab patient's family · 2025★★★★

The facility needs to be cleaned. She had to wait 40 minimizes for someone to respond to a call button. The machine she needed for her foot was not there. They did not follow protocol and give Covid tests and someone had Covid one day after she arrived.

Resident's family · 2024☆☆☆☆
Source: 130 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.62hrs
83%
Registered nurses for medical care
Total Nursing
3.55hrs
87%
All nurses + aides combined
Staff Turnover
45%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Worse Than Avg

1

measures

Mixed Results

4

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility7.8%
Better than Avg
Here
7.8%
US
15.3%
MD
24.5%
Baltimore
25.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility6.3%
Better than Avg
Here
6.3%
US
14.4%
MD
21.5%
Baltimore
22.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility3.4%
Better than Avg
Here
3.4%
US
15.4%
MD
14.1%
Baltimore
13.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility9.5%
Better than Avg
Here
9.5%
US
19.5%
MD
16.6%
Baltimore
17.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.4%
Better than Avg
Here
97.4%
US
93.4%
MD
92.1%
Baltimore
90.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility18.2%
Mixed vs Avgs
Here
18.2%
US
12.1%
MD
22.2%
Baltimore
23.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility82.5%
Better than Avg
Here
82.5%
US
81.8%
MD
78.7%
Baltimore
75.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility83.1%
Better than Avg
Here
83.1%
US
79.7%
MD
80.6%
Baltimore
80.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
MD
1.3%
Baltimore
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

20deficiencies
1penalties
Above state avg (18.9)
19 complaint-triggered
$10,036 in fines

This facility has significant compliance concerns with 19 of 69 deficiencies triggered by family complaints, indicating ongoing issues families reported to authorities. Problems consistently recur across multiple years in abuse/neglect reporting, medication management, and communication with families about resident conditions. While the facility corrects violations when cited, the pattern of repeated deficiencies in critical care areas suggests persistent operational challenges that families should carefully consider.

Feb 17, 2026Routine
14
0686Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Oct 23, 2025Complaint
4
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0711Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

May 30, 2025Complaint
2
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Oct 11, 2024Routine
22
0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0347Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0541Potential for harm · PatternCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0100Potential for harm · IsolatedCorrected

Construction Deficiencies

Meet other general requirements.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0500Potential for harm · IsolatedCorrected

Services Deficiencies

Meet other general requirements that are deficient.

0700Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Oct 11, 2024Complaint
2
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

May 21, 2024Complaint
11
0689Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0573Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Let each resident or the resident's legal representative access or purchase copies of all the resident's records.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0838Potential for harm · IsolatedCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0840Potential for harm · IsolatedCorrected

Administration Deficiencies

Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Federal Penalties

Fine

May 21, 2024

$10,036

Ownership & Operations

Who Operates This Facility

Owner / Operator

Towson Rehabilitation and Healthcare Center

Organization Type

for profit

Chain Affiliation

Chain Name

Atlas Healthcare

Chain Size

29 facilities nationwide

Chain avg rating: 3.8/5 · Rank 2 of 28 (Best)

Ownership & Management

Owners

Trr Snf Operations Holdings LLC

Owner · Organization

100%

Jmh Family LLC

Owner (parent company) · Organization

Jmh Family Trust

Owner (parent company) · Organization

Mls Family LLC

Owner (parent company) · Organization

Mls Family Trust

Owner (parent company) · Organization

Sgs Family LLC

Owner (parent company) · Organization

Sgs Family Trust

Owner (parent company) · Organization

Oppenheimer, Aaron

Owner (parent company)

Key personnel

Bak, PinchosOfficer / DirectorTrr Opco Manager LLCManagerBak, PinchosManagerBuelto, LaverneManagerGoldberger, ShlomoManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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