Townsend Park Health and Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 27 Google reviews
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What this means for your family
This facility is physically impressive and offers a modern environment that many families appreciate. However, because there are consistent reports of understaffing and slow response times for basic needs, you should visit during off-hours and observe how quickly staff respond to call lights before making a decision.
Google Reviews
Google Reviews
27 reviews on Google“Townsend Park Health and Rehabilitation receives highly polarized feedback, with many families praising the modern, clean facility and friendly staff, while others report severe neglect and staffing shortages. Critical concerns center on a lack of urgency in patient care, specifically regarding hygiene and bathroom assistance, which some families describe as a 'living nightmare.'”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Friendly and welcoming nursing staff
- Effective rehabilitation therapy services
- Responsive administrative leadership
Concerns
- Chronic understaffing leading to neglected basic care (mentioned by 3 reviewers)
- Lack of urgency in responding to patient needs (bathroom assistance, hygiene) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's great to see how clean and modern the facility looks; what are your current protocols for maintaining this level of cleanliness in the resident rooms?
- 2I noticed the administration is very active in communicating with families online; how does the leadership team typically keep us updated on any changes in care?
- 3How do you ensure that residents receive timely assistance with their immediate needs, like bathroom breaks or hygiene, during the busier shifts?
- 4What is your strategy for managing staffing levels to ensure every resident gets the personalized attention they deserve throughout the day?
- 5Can you tell us about the rehabilitation therapy services available here and how they help residents regain their independence?
- 6What kind of daily activities or social events do you have planned to keep the residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The staff is fantastic and goes above and beyond to keep our family informed and involved. They are always communicative about her health and include us in her care decisions.”
“Patients that are bedridden don’t get repositioned or diapers changed until someone has time. That might be 1100 before anyone comes to change them.”
“One time when I was there and she asked to go to the bathroom, the lady said I'll be back after I finish passing out the meals. Older people can not wait, so I took her myself.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
11
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with pressure sores (bedsores)
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has consistent deficiency patterns across three surveys, with recurring issues in fire safety systems, building safety exits, and medication management appearing in multiple inspections from 2021 to 2025. While all deficiencies show correction dates, the repeated violations in critical safety areas suggest ongoing operational challenges that families should discuss during visits.
Apr 10, 2025Routine12
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Apr 27, 2023Routine13
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Jul 22, 2021Routine3
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Ownership & Operations
Who Operates This Facility
Townsend Park Health and Rehabilitation
nonprofit
Chain Affiliation
Ethica Health
50 facilities nationwide
Chain avg rating: 3.6/5 · Rank 28 of 48
Ownership & Management
Owners
Sheffield, Kimberly
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit townsendparkhealth.org
Medicare data downloads
Original nursing home datasets
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