Nursing HomeMedicaid Investigative

Cartersville Center for Nursing and Healing

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

78 Opal Street, Cartersville, GA 30120|118 beds|Licensed & Active

2/5

Medicare

Inspection

Quality

Staffing

Google rating

4.5/5

based on 313 Google reviews

(770) 382-6120 Directions Website

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5/ 10

high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Low overall rating (2/5 stars)
Low staffing rating (2/5 stars)
Above-median deficiencies (7 vs median 5.0)
High staff turnover (51%)

Below average in GA · Below recommended RN staffing · No penalties on record

Source: Medicare data

What this means for your family

This facility is highly regarded for its clean environment and dedicated staff who often go the extra mile for residents. However, families should be aware of reported issues with phone communication and responsiveness; we recommend establishing a direct point of contact with an administrator upon admission to ensure you can reach someone when needed.

Google Reviews

313 reviews on Google

“Cartersville Center for Nursing and Healing receives high praise for its attentive, compassionate staff and clean, welcoming environment. Many reviewers highlight specific employees who go above and beyond, though a small number of families have reported significant concerns regarding communication, responsiveness, and basic care standards.”

Quality Themes

Tap a score for details

Strengths

Warm, attentive nursing and care staff
Clean and well-maintained facility
High-quality, well-prepared meals
Effective and supportive rehab therapy team

Concerns

Poor communication and difficulty reaching staff by phone (mentioned by 2 reviewers)
Inconsistent quality of care and lack of attention to medical needs (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 40 analyzed

⚡10 reviews posted between Mar 31, 2025 – Apr 2, 2025 · 10 were 5-star

How They Respond to Reviews

35%response rate

This facility responds to some reviews.

Questions for Your Tour

1We've heard wonderful things about the quality of the meals here; could you tell us more about the daily dining menu and how much variety there is?
2Since we want to stay closely connected, what is the best way for us to reach the nursing team or a supervisor if we have a quick question or update?
3How does the nursing team ensure that specific medical needs and changes in health are communicated and addressed promptly?
4We are very impressed with the positive feedback regarding your rehab therapy team; how does the therapy department work with residents to help them regain their independence?
5What kind of daily activities or social outings are organized to keep the residents engaged and connected with one another?
6In the event of a medical emergency during the night, what is the protocol for notifying the family and ensuring immediate care is provided?

Personalized based on this facility's data

Key Review Excerpts

“Yesterday my great grandfather celebrated his 92nd birthday and his care givers went all out for him! It was amazing. The way Al, Anselena, Ladona, and Lareesl pulled everything together was beautiful to see.”

Long-term resident's family · 2025★★★★★

“Staff is very caring facility is clean and welcoming I was here for 30 days as a resident unable to walk or do for myself when I discharged I was able to walk out with no help”

Rehab patient · 2025

“The staff in general was very caring under less than ideal circumstances. My wife is home now recovering well. Thankfully there are still good people in the world.”

Long-term resident's family · 2025★★★★☆

Source: 313 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.43hrs

57%

Registered nurses for medical care

Total Nursing

3.48hrs

85%

All nurses + aides combined

Staff Turnover

49%

Lower is better (< 30% = good)

RN Turnover

50%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

3/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility72.5%

Worse than Avg

Here

72.5%

93.4%

91.2%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility82.3%

Worse than Avg

Here

82.3%

95.5%

95.0%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility25.7%

Worse than Avg

Here

25.7%

19.4%

16.0%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility11.7%

Better than Avg

Here

11.7%

15.5%

20.1%

😔

Residents with depression symptoms

↓ Lower is better

This Facility5.6%

Better than Avg

Here

5.6%

12.1%

10.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility18.3%

Worse than Avg

Here

18.3%

14.4%

15.7%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility63.9%

Worse than Avg

Here

63.9%

81.8%

80.4%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility69.7%

Worse than Avg

Here

69.7%

79.8%

78.4%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.0%

Better than Avg

Here

1.0%

1.6%

2.4%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies

Near state avg (6.1)

19 complaint-triggered

This facility shows concerning patterns with 19 complaint-triggered deficiencies indicating families have filed reports about care problems. The most recurring issues involve food safety and dietary services, resident rights violations, and medication management problems. While all deficiencies show correction dates, the same food safety problems have persisted across multiple years (2022, 2024, 2025), and recent complaints in 2024-2025 involved serious concerns about medication errors and resident care quality, suggesting ongoing operational challenges.

Dec 18, 2025Routine3 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Dec 18, 2025Complaint2 findings

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Apr 24, 2025Complaint2 findings

0559Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

0573Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Let each resident or the resident's legal representative access or purchase copies of all the resident's records.

Aug 22, 2024Complaint11 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0677Potential for harm · IsolatedCorrected