Cartersville Crossing of Journey LLC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 83 Google reviews

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What this means for your family
This facility is highly regarded for its cleanliness, engaging activities, and compassionate care, making it a strong candidate for both rehab and long-term stays. While recent reviews are overwhelmingly positive, families should still conduct a tour and ask specifically about nighttime staffing ratios to ensure your loved one's needs will be met during off-hours.
Google Reviews
Google Reviews
83 reviews on Google“Cartersville Crossing of Journey LLC is consistently praised for its cleanliness, lack of typical nursing home odors, and a compassionate staff that treats residents like family. Families frequently highlight the facility's strong rehabilitation services, engaging activity programs, and responsive leadership team. While the vast majority of feedback is highly positive, a few older reviews raised concerns regarding nighttime staffing responsiveness and communication issues.”
Quality Themes
Tap a score for detailsStrengths
- Exceptionally clean, odor-free environment
- Compassionate and attentive nursing staff
- Engaging and diverse activity programs
- Effective rehabilitation therapy services
- Responsive and professional leadership
Concerns
- Slow response times to call buttons at night (mentioned by 2 reviewers)
- Staffing turnover or workplace culture issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 67 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what protocols are in place to ensure residents receive timely assistance when they use their call buttons, especially during the overnight hours?
- 2I noticed the facility has a strong reputation for cleanliness and engaging activities; how do you maintain that level of resident involvement while managing staff turnover?
- 3With four recent health inspection deficiencies noted, what specific steps has the leadership team taken to address these areas and improve the overall care delivery?
- 4Since your rehabilitation therapy services are highly regarded, how do you integrate those therapy goals into the daily routine for residents who need ongoing support?
- 5What is your current strategy for maintaining a consistent and supportive culture among your nursing team to ensure residents receive the compassionate care mentioned in your positive feedback?
- 6How does your nursing staff coordinate with external medical providers to manage emergencies or sudden changes in a resident's health status?
Personalized based on this facility's data
Key Review Excerpts
“The staff are truly what make this place special. Every person we encountered was friendly, kind, and genuinely caring. It gave us peace of mind knowing she was in such compassionate hands.”
“The therapy department spends time making sure the residents have good outcomes when they are discharged home. The dietary department goes above and beyond to meet the individual needs of each resident’s dietary needs.”
“The staff was absolutely amazing, very compassionate and made sure not only was my grandfather comfortable but so was the family. Highly recommend to everyone!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
10
measures
1
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring problems with fire safety systems and dietary services across all three surveys, with sprinkler system maintenance and food safety issues appearing repeatedly from 2023 to 2026. While all 41 deficiencies have correction dates, the persistence of similar problems suggests potential ongoing challenges with maintaining consistent standards in these critical areas.
Jan 8, 2026Routine7
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Sep 5, 2024Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jan 8, 2023Routine25
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Federal Penalties
Fine
Sep 5, 2024
$6,784
Ownership & Operations
Who Operates This Facility
Cartersville Crossing of Journey LLC
for profit
Chain Affiliation
Journey Healthcare
34 facilities nationwide
Chain avg rating: 1.7/5 · Rank 9 of 19
Ownership & Management
Owners
Mcguinness, Bernard
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
83 reviews from families & visitors
Official Website
Visit journey-hc.com
Medicare data downloads
Original nursing home datasets
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