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Nursing HomeMedicaid

Cartersville Crossing of Journey LLC

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

22 Maple Ridge Drive S.e., Cartersville, GA 3012074 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 83 Google reviews

5
4
3
2
1
Cartersville Crossing of Journey LLC Nursing Home in Cartersville, GA — Street View
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What this means for your family

This facility is highly regarded for its cleanliness, engaging activities, and compassionate care, making it a strong candidate for both rehab and long-term stays. While recent reviews are overwhelmingly positive, families should still conduct a tour and ask specifically about nighttime staffing ratios to ensure your loved one's needs will be met during off-hours.

Google Reviews

Google Reviews

83 reviews on Google
Cartersville Crossing of Journey LLC is consistently praised for its cleanliness, lack of typical nursing home odors, and a compassionate staff that treats residents like family. Families frequently highlight the facility's strong rehabilitation services, engaging activity programs, and responsive leadership team. While the vast majority of feedback is highly positive, a few older reviews raised concerns regarding nighttime staffing responsiveness and communication issues.

Quality Themes

Tap a score for details
Food9.0Staff9.0Clean10.0Activities9.0MedsN/AMemory9.0Comms8.0ValueN/A

Strengths

  • Exceptionally clean, odor-free environment
  • Compassionate and attentive nursing staff
  • Engaging and diverse activity programs
  • Effective rehabilitation therapy services
  • Responsive and professional leadership

Concerns

  • Slow response times to call buttons at night (mentioned by 2 reviewers)
  • Staffing turnover or workplace culture issues (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02019(1)2.72021(3)5.02023(5)5.02024(1)5.02025(53)2.02026(4)

Distribution · 67 analyzed

5
61
4
0
3
1
2
1
1
4
39 reviews posted between Jul 27, 2025Aug 1, 2025 · 39 were 5-star

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the current staffing levels, what protocols are in place to ensure residents receive timely assistance when they use their call buttons, especially during the overnight hours?
  • 2I noticed the facility has a strong reputation for cleanliness and engaging activities; how do you maintain that level of resident involvement while managing staff turnover?
  • 3With four recent health inspection deficiencies noted, what specific steps has the leadership team taken to address these areas and improve the overall care delivery?
  • 4Since your rehabilitation therapy services are highly regarded, how do you integrate those therapy goals into the daily routine for residents who need ongoing support?
  • 5What is your current strategy for maintaining a consistent and supportive culture among your nursing team to ensure residents receive the compassionate care mentioned in your positive feedback?
  • 6How does your nursing staff coordinate with external medical providers to manage emergencies or sudden changes in a resident's health status?

Personalized based on this facility's data


Key Review Excerpts

The staff are truly what make this place special. Every person we encountered was friendly, kind, and genuinely caring. It gave us peace of mind knowing she was in such compassionate hands.

Long-term resident's family · 2025★★★★★

The therapy department spends time making sure the residents have good outcomes when they are discharged home. The dietary department goes above and beyond to meet the individual needs of each resident’s dietary needs.

Family member · 2025★★★★★

The staff was absolutely amazing, very compassionate and made sure not only was my grandfather comfortable but so was the family. Highly recommend to everyone!

Memory care family member · 2025★★★★★
Source: 83 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.58hrs
78%
Registered nurses for medical care
Total Nursing
3.28hrs
80%
All nurses + aides combined
Staff Turnover
56%
Lower is better (< 30% = good)
RN Turnover
17%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

6

measures

Worse Than Avg

10

measures

Mixed Results

1

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility51.3%
Worse than Avg
Here
51.3%
US
15.3%
GA
16.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility27.2%
Worse than Avg
Here
27.2%
US
12.1%
GA
10.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility28.6%
Worse than Avg
Here
28.6%
US
14.4%
GA
15.7%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility24.6%
Worse than Avg
Here
24.6%
US
15.5%
GA
20.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility24.9%
Worse than Avg
Here
24.9%
US
19.4%
GA
16.0%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility11.5%
Worse than Avg
Here
11.5%
US
5.3%
GA
5.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility74.6%
Worse than Avg
Here
74.6%
US
79.8%
GA
78.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility84.0%
Better than Avg
Here
84.0%
US
81.8%
GA
80.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
1.6%
GA
2.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
1penalties
Near state avg (6.1)
$6,784 in fines

This facility shows recurring problems with fire safety systems and dietary services across all three surveys, with sprinkler system maintenance and food safety issues appearing repeatedly from 2023 to 2026. While all 41 deficiencies have correction dates, the persistence of similar problems suggests potential ongoing challenges with maintaining consistent standards in these critical areas.

Jan 8, 2026Routine
7
0804Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0868Potential for harm · WidespreadCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0628Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Sep 5, 2024Routine
9
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0805Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Jan 8, 2023Routine
25
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0908Potential for harm · WidespreadCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0921Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0331Potential for harm · WidespreadCorrected

Smoke Deficiencies

Construct fire resistant interior walls.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0354Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0374Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0362Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0814Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0004Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0030Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

List the names and contact information of those in the facility.

0039Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Federal Penalties

Fine

Sep 5, 2024

$6,784

Ownership & Operations

Who Operates This Facility

Owner / Operator

Cartersville Crossing of Journey LLC

Organization Type

for profit

Chain Affiliation

Chain Name

Journey Healthcare

Chain Size

34 facilities nationwide

Chain avg rating: 1.7/5 · Rank 9 of 19

Ownership & Management

Owners

Mcguinness, Bernard

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Mcguinness, BernardManaging Control - Governing BodyJourney Ox Ga Management LLCManagerBilbo, RichardManagerBlanton, ThomasManagerConrad, CameronManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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