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Medicare shows an abuse citation on record. Review the linked inspection sources and ask the facility about corrective action before deciding.
based on 254 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Medicare shows an abuse citation on record. Read the linked source details, ask the administrator what corrective action was taken, and independently verify the facility’s current status before deciding.
Families considering Town East Rehabilitation and Healthcare Center can expect a highly praised, clean, and professional environment with a standout therapy and nursing team. While the vast majority of reviewers celebrate the compassionate care and well-maintained facility, a small number of visitors have noted issues with communication responsiveness and occasional lapses in hygiene during specific shifts.
Quality Themes
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Concerns
Rating Trends
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Distribution · 214 analyzed
The owner provides personalized responses that frequently use the reviewer's name and acknowledge specific details, such as the names of loved ones being cared for. The tone is consistently warm, professional, and emphasizes a sense of community and honor in providing care.
Personalized based on this facility's data
Key Review Excerpts
“The staff all around are amazing. A very clean facility. I’m glad God guided my family to choose this location for her. I don’t worry about her when I’m at work.”
“The staff was amazing at making my grandmother feel safe and comfortable.”
“I am not happy about this move. My mother haven’t been at this place for no more than one day and she was full of poop. I had to change her myself. Nurses are very rude and not offering help.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has a concerning pattern of complaint-triggered deficiencies, with families filing 16 reports that led to federal citations across multiple surveys. The most recurring issues involve daily care assistance, medication management, and safety hazards, with problems persisting across different time periods rather than being fully resolved. While all deficiencies show correction dates, the repeated nature of complaints and citations in core care areas suggests ongoing quality concerns that warrant careful consideration.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Dec 2, 2025
$9,246
Fine
Sep 5, 2025
$16,427
Dallas County Hospital District
for profit
JS MESQUITE OPERATIONS LP
LINDA R CARCANO
Dallas County Hospital District
5 facilities nationwide
Chain avg rating: 2.8/5 · Rank 5 of 5 (Lowest rating)
Owners
Dallas County Hospital District
Owner · Organization
Bauder, Kelly
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Bauder, Madison
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Bauder, Parker
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Boulware, Douglas
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Boulware, Thomas
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Walker, Katie
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
254 reviews from families & visitors
Official Website
Visit towneastrehab.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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