Town East Rehabilitation and Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 247 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (12 vs median 8.0)
- High staff turnover (53%)
- High RN turnover (54%)
Below average in Texas · Critically understaffed (RN) · Worst in DALLAS COUNTY HOSPITAL DISTRICT chain · $38,860 in fines · Abuse citation
What this means for your family
This facility is an excellent choice for families prioritizing cleanliness and a compassionate, professional nursing staff. However, if you are concerned about immediate responsiveness, you should verify that there is adequate coverage for phone inquiries and visitor entry during evening and weekend hours.
Google Reviews
Google Reviews
247 reviews on Google“Families considering Town East Rehabilitation and Healthcare Center can expect a highly praised, clean, and professional environment with a standout therapy and nursing team. While the vast majority of reviewers celebrate the compassionate care and well-maintained facility, a small number of visitors have noted issues with communication responsiveness and occasional lapses in hygiene during specific shifts.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Exceptionally clean and well-maintained facility
- Excellent physical therapy and rehabilitation services
- Welcoming and professional administrative/reception staff
Concerns
- Slow response to phone calls and visitor entry (mentioned by 2 reviewers)
- Occasional reports of poor hygiene/neglect during specific shifts (mentioned by 2 reviewers)
- Inconsistent food quality/blandness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 207 analyzed
How They Respond to Reviews
The owner provides personalized responses that frequently use the reviewer's name and acknowledge specific details, such as the names of loved ones being cared for. The tone is consistently warm, professional, and emphasizes a sense of community and honor in providing care.
Questions for Your Tour
- 1It is wonderful to see how clean and well-maintained the facility looks; how do you ensure this level of cleanliness is consistent across all shifts?
- 2I noticed the administration team is very responsive to feedback; how does the leadership team use resident and family input to improve care?
- 3We are looking for great rehabilitation support; can you tell us more about the specific physical therapy programs available here?
- 4What is the process for notifying family members in the event of a medical emergency or a change in health status?
- 5How do you ensure that the high standard of attentive nursing care remains consistent during the night or weekend shifts?
- 6What kind of daily activities or social events are planned to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The staff all around are amazing. A very clean facility. I’m glad God guided my family to choose this location for her. I don’t worry about her when I’m at work.”
“The staff was amazing at making my grandmother feel safe and comfortable.”
“The therapy team was amazing. They worked with my mother on what they could around her weight bearing status.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of complaint-triggered deficiencies, with families filing 16 reports that led to federal citations across multiple surveys. The most recurring issues involve daily care assistance, medication management, and safety hazards, with problems persisting across different time periods rather than being fully resolved. While all deficiencies show correction dates, the repeated nature of complaints and citations in core care areas suggests ongoing quality concerns that warrant careful consideration.
Feb 3, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Dec 6, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 2, 2025Complaint2
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Sep 5, 2025Routine10
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 23, 2025Complaint4
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 11, 2024Routine3
Miscellaneous Deficiencies
Meet Health Care Facilities Code mechanical requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Federal Penalties
Fine
Dec 2, 2025
$9,110
Fine
Sep 5, 2025
$16,149
Ownership & Operations
Who Operates This Facility
Dallas County Hospital District
for profit
JS MESQUITE OPERATIONS LP
LINDA R CARCANO
Chain Affiliation
Dallas County Hospital District
5 facilities nationwide
Chain avg rating: 2.8/5 · Rank 5 of 5 (Worst)
Ownership & Management
Owners
Dallas County Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
247 reviews from families & visitors
Official Website
Visit towneastrehab.com
Medicare data downloads
Original nursing home datasets
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