Touchmark on South Hill Nursing
Strong Medicare quality ratings; families often praise vibrant social life and diverse activities. Still worth an in-person visit.
based on 70 Google reviews
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What this means for your family
Touchmark is highly regarded for its independent living lifestyle and social environment, making it a great choice for active seniors. However, families seeking skilled nursing or memory care should exercise extreme caution; please conduct a thorough, unscheduled tour of those specific units and ask pointed questions about nurse-to-patient ratios and safety protocols.
Google Reviews
Google Reviews
70 reviews on Google“Touchmark on South Hill receives high praise for its vibrant independent living community, featuring well-maintained grounds, diverse social activities, and a welcoming atmosphere. However, the facility faces serious, recurring criticism regarding its skilled nursing and memory care units, specifically concerning understaffing, poor communication, and lapses in patient safety.”
Quality Themes
Tap a score for detailsStrengths
- Vibrant social life and diverse activities
- Beautifully maintained campus and grounds
- Responsive and friendly independent living staff
- Effective physical and occupational therapy services
Concerns
- Understaffing and neglect in skilled nursing/memory care (mentioned by 6 reviewers)
- Poor communication from management and nursing supervisors (mentioned by 3 reviewers)
- Patient safety incidents (falls, wandering, medication errors) (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 129 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how beautifully maintained the campus and grounds are; could you tell us more about the different social activities and outings available for residents?
- 2We noticed the management team is very active in responding to feedback; how does the administration typically communicate important clinical or facility updates to families?
- 3With the focus on physical and occupational therapy being a strength here, how do you coordinate therapy sessions with the daily nursing care plan?
- 4Can you walk us through the specific protocols in place for medication management and how you ensure accuracy during shift changes?
- 5What specific safety measures and monitoring are in place to prevent falls or wandering, especially for residents in the skilled nursing or memory care wings?
- 6How do the nursing supervisors ensure that care remains consistent and attentive during the overnight hours or during periods of high census?
Personalized based on this facility's data
Key Review Excerpts
“The nurses caring for him as well as the aids were wonderful. Their PT and OT professionals really helped him and prepared him to go home.”
“Family member got out of skilled nursing in his wheelchair, unnoticed, found in the street, alone. Experienced several falls. "Can't use bedrails." I would never recommend this place!”
“If I could rate it ZERO stars I would! This facility, skilled nursing, is neglectful. They have forgotten to give my grandfather his life supporting medication, bed sores, lack of urinal provided, removed family pictures and drawings putting them in a bottom drawer, did not assist with basic hygiene care.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 12 measures
7
measures
3
measures
2
measures
Residents who lost too much weight
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents with a long-term catheter
Residents who fell and were seriously hurt
Residents who got a urinary tract infection
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Touchmark on South Hill has 49 deficiencies across recent surveys, with 10 complaint-triggered violations where families filed reports about medication errors, abuse reporting, and safety hazards. The main recurring issues involve fire safety systems, medication management, and electrical safety that persist across multiple surveys despite corrections. Several serious complaints involved medication errors and failure to properly respond to abuse allegations, raising concerns about resident protection and care quality.
Jan 13, 2025Routine9
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Jan 13, 2025Complaint1
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Aug 22, 2024Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Jun 26, 2024Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 8, 2024Complaint4
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 7, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Ownership & Operations
Who Operates This Facility
Touchmark on South Hill Nursing
for profit
Ownership & Management
Owners
Colleen T and Werner G Nistler Jr Family Trust
Owner · Organization
Touchmark, LLC
Owner · Organization
Bair, Jeffrey
Owner
Nistler, Colleen
Owner
Nistler, Werner
Owner
Pryor, Brian
Owner
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
70 reviews from families & visitors
Official Website
Visit touchmark.com
Medicare data downloads
Original nursing home datasets
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