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Strong Medicare quality ratings; public reviewers often praise vibrant social life and diverse activities. Still worth an in-person visit.
based on 79 Google reviews
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No Medicare penalties on record · 3 findings in latest survey
Touchmark on South Hill Nursing has a strong overall Medicare rating. Public reviewers frequently mention: vibrant social life and diverse activities and beautifully maintained campus and grounds. Review the component ratings and current source records before deciding.
Touchmark on South Hill receives high praise for its vibrant independent living community, featuring well-maintained grounds, diverse social activities, and a welcoming atmosphere. However, the facility faces serious, recurring criticism regarding its skilled nursing and memory care units, specifically concerning understaffing, poor communication, and lapses in patient safety.
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Key Review Excerpts
“The nurses caring for him as well as the aids were wonderful. Their PT and OT professionals really helped him and prepared him to go home.”
“Family member got out of skilled nursing in his wheelchair, unnoticed, found in the street, alone. Experienced several falls. "Can't use bedrails." I would never recommend this place!”
“If I could rate it ZERO stars I would! This facility, skilled nursing, is neglectful. They have forgotten to give my grandfather his life supporting medication, bed sores, lack of urinal provided, removed family pictures and drawings putting them in a bottom drawer, did not assist with basic hygiene care.”
Latest standard survey · Medicare public data
Touchmark on South Hill has 49 deficiencies across recent surveys, with 10 complaint-triggered violations where families filed reports about medication errors, abuse reporting, and safety hazards. The main recurring issues involve fire safety systems, medication management, and electrical safety that persist across multiple surveys despite corrections. Several serious complaints involved medication errors and failure to properly respond to abuse allegations, raising concerns about resident protection and care quality.
Touchmark on South Hill Nursing
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