Rockwood South Hill
Families consistently rate this highly — reviewers highlight beautifully maintained and clean facility. Schedule a visit to confirm the fit.
based on 19 Google reviews
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What this means for your family
Rockwood South Hill is highly regarded for its beautiful grounds and active, friendly community environment. However, families should be aware of potential inconsistencies in dining quality and are encouraged to visit during meal times to verify if the food meets their expectations.
Google Reviews
Google Reviews
19 reviews analyzed“Rockwood South Hill is generally regarded as a well-maintained and attractive facility with a strong sense of community and engaged staff. However, families have raised specific concerns regarding the quality and consistency of the dining services, as well as occasional administrative friction.”
Quality Themes
Tap a score for detailsStrengths
- Beautifully maintained and clean facility
- Engaged and friendly staff
- Active social environment for residents
- Long-term management stability
Concerns
- Poor quality of dining services including cold or undercooked food
Rating Trends
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Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've noticed how much care goes into maintaining the facility; could you tell us more about how the dining services are structured and how you ensure meals are served fresh and at the right temperature?
- 2The staff seems so friendly and engaged; how do you foster that kind of positive culture among the long-term management and care teams?
- 3What kind of daily social activities or group outings are available to help residents stay active and connected with one another?
- 4How does the communication process work between the facility and families to ensure we are always kept in the loop regarding our loved one's well-being?
- 5In the event of a medical emergency or a change in health status during the night, what are the specific protocols for resident care?
- 6Since the facility is so beautifully maintained, how do you manage the daily upkeep to ensure a clean and comfortable environment for all 90 residents?
Personalized based on this facility's data
Key Review Excerpts
“The staff here are absolutely amazing—always kind, attentive, and ready to help with anything. They really go the extra mile to make everyone feel comfortable and well cared for.”
“I have a family member who has lived here 18 years. It is very well managed and maintained.”
“The food needs improvement. Everytime I come to visit my mom for dinner, food is disgusting and overpriced. Small portions, over cooked meat and burnt toast tonigt. Last month my lasagna was still frozen inside.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Aug 8, 2025Fire
Initial inspection on 07/08/2025 resulted in a 'Disapproved' status. A follow-up inspection on 08/08/2025 confirmed all identified violations were corrected, resulting in an 'Approved' status.
Storage too close to fire sprinkler in kitchen freezer #2.
Room 315 door did not latch due to bottle blocking door; penetrations in medication room door/frame.
Exposed wiring in kitchen freezer #1.
Loose escutcheon, paint on a sprinkler, and missing wrench in fire hose cabinet.
Multiple unauthorized uses of power strips, daisy-chained strips, and extension cords found in various rooms (344, 328, 323, 210, 2nd floor medication room, nurses station, chaplains office).
Extinguisher in 2nd floor laundry room obstructed by furniture.
Penetrations found in 2nd floor dining room ceiling and 2nd floor medication room.
Feb 14, 2025Inspection
Facility is not required to submit a plan-of-correction for these deficiencies.
Facility could not provide documentation for specialty training for dementia for two staff when requested during inspection; documentation was provided later showing training was completed on time.
Negotiated Service Agreement for a resident with electronic monitoring did not identify who had access to the video footage. Facility corrected the agreement before the conclusion of the survey.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit rockwoodretirement.org
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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