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Public Google reviewers rate this highly and often mention vibrant social and activity calendar. Schedule a visit to confirm the fit.
based on 79 Google reviews
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Public Google reviewers rate Touchmark on South Hill highly. Reviewers highlight: vibrant social and activity calendar, beautifully maintained grounds and facilities. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Touchmark on South Hill offers a highly regarded independent living experience, with many residents praising the active social calendar, beautiful grounds, and friendly community atmosphere. However, the facility faces significant and recurring criticism regarding its skilled nursing and memory care units, where families have reported serious concerns about neglect, poor communication, and inadequate staffing levels.
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Key Review Excerpts
“The shift was well worth it. They have 24/7 staff on the assisted living floor, and they gave wonderful care to my father. My father was high maintenace, as he tended to overuse the emergency care button, but they remained sympathetic and caring throughout.”
“The nurses caring for him as well as the aids were wonderful. Their PT and OT professionals really helped him and prepared him to go home.”
“This facility, skilled nursing, is neglectful. They have forgotten to give my grandfather his life supporting medication, bed sores, lack of urinal provided, removed family pictures and drawings putting them in a bottom drawer, did not assist with basic hygiene care.”
Source: WA Dept. of Social & Health Services
This document is an Informal Dispute Resolution (IDR) result letter regarding a previous Statement of Deficiencies dated November 14, 2025. WAC 388-78A-2090 was deleted from the SOD.
Deleted
Follow-up inspection on 12/30/2025 found no deficiencies.
Facility failed to complete a national fingerprint background check for 1 staff member.
Failure to complete required 14-day assessments for resident 4 and 8.
Facility initially disapproved on 12/26/2024, but subsequently approved on 02/20/2025 after corrections.
Missing documentation for annual fire extinguisher service.
Missing backflow forward flow test documentation; particulates on fire sprinklers.
Fire alarm system showing ground fault trouble.
Storage found too close to ceiling/sprinklers in kitchen refrigerator area.
Manual pull station blocked by storage in main dining room.
Appliances plugged into powerstrips/extension cords in various rooms.
Fire doors propped open, failed to latch, or had wall penetrations.
Incomplete documentation for weekly inspections/load testing.
Missed monthly tests, lack of documentation, and missing detector in 3rd floor dining room.
Food cart stored in front of electrical panel in kitchen.
Missing documentation for 4-year fire and smoke damper inspection.
Unsecured oxygen tanks found in storage rooms.
Missing documentation for semi-annual hood cleaning.
Missing documentation for kitchen suppression system service.
This letter confirms the withdrawal of an Informal Dispute Resolution (IDR) request for the Statement of Deficiencies dated April 18, 2024.
Includes a separate follow-up letter from 06/12/2024 stating that previous deficiencies were corrected.
Failed to ensure a written family assistance plan was completed for a resident receiving assistance with blood glucose testing and insulin from a family member.
Failed to provide medications as prescribed for 2 of 9 sampled residents. Resident 1 did not receive insulin on multiple dates with no documentation. Resident 4 received an 8:00 PM dose four hours early due to incorrect transcription on the MAR.
Inspection conducted in response to complaint #76539 regarding burnt toast in a resident room. No IFC violations observed. Facility followed emergency plans.
This is an Informal Dispute Resolution (IDR) scheduling letter regarding a Statement of Deficiencies dated November 14, 2025.
Next inspection scheduled on or after 02/28/2027.
The fire extinguisher on the 3rd floor did not have the monthly inspection completed for January 2026.
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WA DSHS — View Official Record
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