Touchmark on South Hill
Families consistently rate this highly — reviewers highlight vibrant social and activity calendar. Schedule a visit to confirm the fit.
based on 70 Google reviews
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What this means for your family
Touchmark is an excellent choice for independent living, offering a vibrant, social, and well-maintained environment. However, families seeking skilled nursing or memory care should exercise extreme caution; multiple reviewers have reported serious lapses in medical care and communication in these specific units. We recommend conducting unannounced visits and speaking directly with current families in the nursing wing before committing.
Google Reviews
Google Reviews
70 reviews on Google“Touchmark on South Hill offers a highly regarded independent living experience, with many residents praising the active social calendar, beautiful grounds, and friendly community atmosphere. However, the facility faces significant and recurring criticism regarding its skilled nursing and memory care units, where families have reported serious concerns about neglect, poor communication, and inadequate staffing levels.”
Quality Themes
Tap a score for detailsStrengths
- Vibrant social and activity calendar
- Beautifully maintained grounds and facilities
- Welcoming and friendly independent living staff
- Strong rehabilitation therapy team
Concerns
- Neglect and poor quality of care in skilled nursing/memory care (mentioned by 7 reviewers)
- Inadequate communication from management and nursing staff (mentioned by 4 reviewers)
- Understaffing, particularly on weekends and evenings (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 97 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that resident and family input to improve daily operations?
- 2Given the vibrant activity calendar here, how do you help new residents integrate and find social groups that match their specific interests?
- 3Could you walk me through your current staffing protocols for evenings and weekends to ensure residents feel supported during those quieter times?
- 4What specific communication channels or regular touchpoints can families expect to have with the nursing team regarding their loved one's care plan?
- 5Since medication management is such a critical part of assisted living, what systems do you have in place to ensure accuracy and timely administration?
- 6How does your rehabilitation therapy team coordinate with the assisted living staff to support residents who might be recovering from an injury or illness?
Personalized based on this facility's data
Key Review Excerpts
“The shift was well worth it. They have 24/7 staff on the assisted living floor, and they gave wonderful care to my father. My father was high maintenace, as he tended to overuse the emergency care button, but they remained sympathetic and caring throughout.”
“The nurses caring for him as well as the aids were wonderful. Their PT and OT professionals really helped him and prepared him to go home.”
“This facility, skilled nursing, is neglectful. They have forgotten to give my grandfather his life supporting medication, bed sores, lack of urinal provided, removed family pictures and drawings putting them in a bottom drawer, did not assist with basic hygiene care.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Jan 6, 2026Dispute
This document is an Informal Dispute Resolution (IDR) result letter regarding a previous Statement of Deficiencies dated November 14, 2025. WAC 388-78A-2090 was deleted from the SOD.
Deleted
Dec 30, 2025Inspection
Follow-up inspection on 12/30/2025 found no deficiencies.
Failure to complete required 14-day assessments for resident 4 and 8.
Facility failed to complete a national fingerprint background check for 1 staff member.
Feb 20, 2025Fire14Report
Facility initially disapproved on 12/26/2024, but subsequently approved on 02/20/2025 after corrections.
Storage found too close to ceiling/sprinklers in kitchen refrigerator area.
Food cart stored in front of electrical panel in kitchen.
Appliances plugged into powerstrips/extension cords in various rooms.
Missing documentation for semi-annual hood cleaning.
Fire doors propped open, failed to latch, or had wall penetrations.
Missing backflow forward flow test documentation; particulates on fire sprinklers.
Missing documentation for kitchen suppression system service.
Missing documentation for annual fire extinguisher service.
Manual pull station blocked by storage in main dining room.
Fire alarm system showing ground fault trouble.
Missed monthly tests, lack of documentation, and missing detector in 3rd floor dining room.
Incomplete documentation for weekly inspections/load testing.
Unsecured oxygen tanks found in storage rooms.
Missing documentation for 4-year fire and smoke damper inspection.
May 16, 2024OtherCleanReport
This letter confirms the withdrawal of an Informal Dispute Resolution (IDR) request for the Statement of Deficiencies dated April 18, 2024.
Apr 18, 2024Inspection
Includes a separate follow-up letter from 06/12/2024 stating that previous deficiencies were corrected.
Failed to provide medications as prescribed for 2 of 9 sampled residents. Resident 1 did not receive insulin on multiple dates with no documentation. Resident 4 received an 8:00 PM dose four hours early due to incorrect transcription on the MAR.
Failed to ensure a written family assistance plan was completed for a resident receiving assistance with blood glucose testing and insulin from a family member.
Apr 21, 2023FireCleanReport
Inspection conducted in response to complaint #76539 regarding burnt toast in a resident room. No IFC violations observed. Facility followed emergency plans.
—Fire
Next inspection scheduled on or after 02/28/2027.
The fire extinguisher on the 3rd floor did not have the monthly inspection completed for January 2026.
—Dispute
This is an Informal Dispute Resolution (IDR) scheduling letter regarding a Statement of Deficiencies dated November 14, 2025.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
70 reviews from families & visitors
Official Website
Visit touchmark.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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