Total Rehab Moorestown
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 1,218 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (11 vs median 7)
- High staff turnover (54%)
Bottom 25% in NJ · Meets national RN staffing standard · Above recommended total nurse staffing · Below chain average · No penalties on record
What this means for your family
This facility offers an exceptional environment for physical recovery with top-tier therapy services and hotel-like amenities. However, families should be vigilant regarding oversight; we strongly recommend maintaining frequent, unannounced visits and ensuring you have direct contact information for administrative staff to address any immediate care concerns.
Google Reviews
Google Reviews
1,218 reviews on Google“Total Rehab Moorestown is widely praised for its hotel-like atmosphere, private suites, and highly effective physical and occupational therapy programs. While the vast majority of reviewers highlight the compassionate and attentive nursing staff, a small but vocal minority of families have reported serious concerns regarding patient safety, including falls, neglect, and inadequate response to medical emergencies.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean, modern, hotel-like facility
- Private rooms with personal amenities
- Attentive and professional nursing staff
Concerns
- Inadequate staffing leading to falls or lack of assistance (mentioned by 3 reviewers)
- Poor communication regarding medical needs or emergency response (mentioned by 3 reviewers)
- Inconsistent food quality or menu accuracy (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 237 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much care you put into responding to feedback from families; how do you use that feedback to improve the resident experience?
- 2The facility looks incredibly clean and modern, almost like a hotel; how do you help residents personalize their private rooms to make them feel more at home?
- 3We are very interested in the physical and occupational therapy programs here; could you tell us more about how the therapists work with residents to meet their mobility goals?
- 4How does the nursing team ensure that medical updates and changes in care are communicated clearly to us as a family?
- 5What is the protocol for responding to a medical emergency or a fall, and how is the staff notified to assist immediately?
- 6How do you ensure that every resident receives timely assistance with their daily needs, such as getting to the dining room or moving around the facility?
Personalized based on this facility's data
Key Review Excerpts
“The facility has the feel of a 5 star hotel complete with chandeliers lining the hallway.”
“My therapists were all very patient, considerate and kind And gave me a great workout that I appreciated. I would recommend them to everybody.”
“The administration has been extremely responsive to any thoughts, requests or concerns, and every staff member who works with my mom is accessible for any needs or concerns.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 14 measures
9
measures
4
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with pressure sores (bedsores)
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints about this facility, resulting in deficiencies around care quality and resident safety. The most recurring issues involve medication management, daily care assistance, and fire safety systems. While all deficiencies show correction plans, problems with care quality and pharmacy services have appeared repeatedly across multiple surveys, suggesting ongoing challenges in these critical areas.
Jan 2, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 17, 2025Routine12
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Apr 17, 2025Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Dec 8, 2023Routine10
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Dec 8, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
May 24, 2023Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Apr 17, 2025
$25,090
Ownership & Operations
Who Operates This Facility
Total Rehab Moorestown
for profit
Chain Affiliation
Preferred Care
13 facilities nationwide
Chain avg rating: 3.5/5 · Rank 11 of 13
Ownership & Management
Owners
Mermelstein, Boruch
Owner (parent company)
Moorestown Operator Holdco LLC
Owner · Organization
Green, Dov
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
1,218 reviews from families & visitors
Official Website
Visit trmoorestown.com
Medicare data downloads
Original nursing home datasets
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