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Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 30 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record
This facility has areas of concern that warrant careful consideration. Registered Nurse hours are 98% of the EveryPlace reference benchmark; ask how RN coverage is allocated across shifts. The latest standard survey recorded 11 findings, above the WI average of 9.8. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
Tomah Nursing and Rehab receives polarized feedback, with recent reviews highlighting compassionate hospice care and successful rehabilitation outcomes. However, long-standing concerns regarding chronic understaffing, slow response times to call lights, and inconsistent food quality persist. Families should be aware that while many report positive experiences with individual staff members, others have raised serious allegations regarding facility cleanliness and neglect.
Quality Themes
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Concerns
Rating Trends
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Distribution · 32 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“The staff became part of our family in our short time of 3 days. We had family members come in from all over. the room was packed it was so uncomfortable everyone was looking at the back of someones head and the staff took into action immediately and set up the activity room for us.”
“My husband has progressed so quickly and will be able to return home soon. We are very pleased with our experience here.”
“Mom lived out her final days at Tomah Nursing and Rehab. The staff came along side us to care for mom. Her care team was courteous and compassionate. Her room was always clean.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have repeatedly filed complaints against this facility, triggering 17 deficiencies, with concerning patterns in abuse investigations, accident hazard prevention, and medication management appearing across multiple years. Recent issues include failure to properly investigate suspected abuse (January 2026) and ongoing safety hazards, though most deficiencies show correction dates, indicating the facility addresses problems when cited.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Install properly constructed windows in hallway walls or doors.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Tomah Nursing and Rehab
for profit
Atrium Centers
26 facilities nationwide
Chain avg rating: 3.1/5 · Rank 25 of 26 (Lowest rating)
Owners
Orion Operating Services LLC
Owner · Organization
Key personnel
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