Tiffany Hall Nursing and Rehab Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 345 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Above-median deficiencies (8 vs median 6.0)
Bottom 25% in FL · Below recommended RN staffing · Low staff turnover (stable workforce) · Worst in SOVEREIGN HEALTHCARE HOLDINGS chain · $72,270 in fines · Abuse citation
What this means for your family
While the facility is physically beautiful and offers strong rehabilitation services, the recurring reports of neglect and medication delays are significant red flags. If you choose this facility, ensure you have a family member present frequently to advocate for your loved one and monitor their daily care, especially regarding medication and hygiene.
Google Reviews
Google Reviews
345 reviews on Google“Palm Garden of Port St. Lucie receives high praise for its cleanliness, professional staff, and effective rehabilitation services, with many families noting a welcoming and family-like atmosphere. However, there are serious, recurring reports of neglect, poor communication regarding medical care, and inconsistent responsiveness from nursing staff that families should investigate thoroughly. While many visitors have positive experiences, the facility has faced significant allegations regarding patient safety and quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Exceptionally clean and well-maintained facility
- Professional, friendly, and welcoming staff
- Effective and highly-rated rehabilitation therapy department
- Efficient and modern visitor check-in process
Concerns
- Neglect and slow response times to patient calls (mentioned by 5 reviewers)
- Poor quality, unappealing, or non-nutritious food (mentioned by 4 reviewers)
- Inadequate medical oversight or communication (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 212 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2With the rehabilitation department being such a highlight here, how do you ensure that same level of dedicated attention carries over into daily nursing care and response times?
- 3Could you walk me through the current process for how a resident’s call light is handled and how you track the time it takes for a staff member to arrive?
- 4I understand that nutrition is a vital part of recovery; what steps are you taking to improve the quality and appeal of the meal options for residents?
- 5Given the recent health inspection reports, what specific changes or training programs have you implemented to improve your oversight and care standards?
- 6How do you keep families updated on changes in a resident's health, and what is your process for ensuring clear communication between the medical team and our family?
Personalized based on this facility's data
Key Review Excerpts
“My father was mistreated, ignored and left unattended which resulted in a traumatic fall. Do not use this facility. We had to call the police and paramedics to get my father care and removed from this place.”
“The only complaint I have is the quality of the food. All fruits and vegetables came out of a can never fresh. Pork on the menu several times a week. Like sausage and hotdogs. Very little nutritious foods.”
“I had to drive there and complain on multiple occasions in order to get them to give my mom any care. They ran out of her pain meds and we had to wait multiple days to get them.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed formal complaints that triggered investigations, resulting in deficiencies for abuse protection and accident prevention. The facility has ongoing issues with resident care, safety protocols, and fire safety systems that persist across multiple surveys. While all deficiencies show correction dates, the recurring pattern of problems with basic care standards, safety measures, and the fact that families have reported concerns warrant careful consideration before choosing this facility.
Jun 26, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 20, 2025Routine8
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Nov 9, 2023Routine9
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jul 14, 2022Routine6
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Federal Penalties
Fine
Jun 26, 2025
$46,976
Ownership & Operations
Who Operates This Facility
Tiffany Hall Nursing and Rehab Center
for profit
Chain Affiliation
Sovereign Healthcare Holdings
43 facilities nationwide
Chain avg rating: 3.5/5 · Rank 36 of 43 (Worst)
Ownership & Management
Owners
Sovereign Healthcare Holdings LLC
Owner · Organization
Mangine, John
Owner
Cronquist 2015 Family Tr
Owner (parent company) · Organization
John J Notermann Business Tr
Owner (parent company) · Organization
Notermann, Brenda
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
345 reviews from families & visitors
Official Website
Visit palmgardenofportstlucie.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
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