Palm Garden of Port Saint Lucie
Strong Medicare quality ratings; families often praise warm, compassionate, and attentive staff. Still worth an in-person visit.
based on 55 Google reviews
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What this means for your family
The Gardens of Port Saint Lucie is highly regarded for its warm, family-like environment and engaging social activities, making it a strong choice for those seeking a supportive community. While recent reviews are overwhelmingly positive, families should maintain open lines of communication with the nursing staff and management to ensure care needs are consistently met.
Google Reviews
Google Reviews
55 reviews on Google“The Gardens of Port Saint Lucie receives high praise for its compassionate, attentive staff and welcoming atmosphere, with many families noting that their loved ones feel like part of a family. While the facility is described as not being the most modern or 'fancy' building, reviewers consistently highlight the cleanliness, active social calendar, and the responsiveness of the management team. A few older reviews mention concerns regarding maintenance and communication, but recent feedback is overwhelmingly positive.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate, and attentive staff
- Strong sense of community and family atmosphere
- Effective and supportive transition/admissions process
- Active social calendar and daily activities
- Clean and well-maintained living spaces
Concerns
- Poor communication from management/difficulty getting callbacks (mentioned by 2 reviewers)
- Facility maintenance and cleanliness issues (mold/mildew) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 57 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you typically keep families updated on their loved one's daily progress and care plan changes?
- 2Given the facility's size of 120 residents, what specific steps are taken to ensure consistent communication between the management team and family members?
- 3I see your activity calendar is quite full; could you walk me through a few of the most popular social events that help residents feel connected to the community?
- 4Regarding the facility's maintenance, what is your current protocol for routine room inspections and addressing environmental concerns like air quality or moisture control?
- 5With a 4-star staffing rating, how do you ensure that the nursing team has enough time to provide the personalized, compassionate attention that your residents are known for?
- 6In the event of a medical emergency, what is your protocol for stabilizing a resident and how quickly are family members notified of the situation?
Personalized based on this facility's data
Key Review Excerpts
“The staff quickly knew my mothers name snd what she she liked. They checked on her regularly and kept the family updated on her needs.”
“The Gardens also offers a multitude of daily activities including live music, which the residents, especially my mother, enjoy. What sets this facility apart though is the staff, who are caring and responsive to both the residents and their families.”
“I feel very comforted knowing my father is being cared for by EVERYONE there. They engage and interact with him and all the residents, monitor his behavier and inform me immediately if they notice anything out of the ordinary.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Palm Garden of Port Saint Lucie has 25 deficiencies across multiple surveys, with families filing four complaints that triggered inspections. The most recurring issues involve quality of care treatment, medical record keeping, and nutritional care. While all deficiencies show correction dates, the pattern of repeated problems across different survey periods and the complaint-triggered investigations suggest ongoing care quality concerns families should carefully evaluate before choosing this facility.
Jul 25, 2024Routine5
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jul 25, 2024Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 4, 2023Routine8
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Jan 21, 2022Routine8
Resident Rights Deficiencies
Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Perform COVID19 testing on residents and staff.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Ownership & Operations
Who Operates This Facility
Palm Garden of Port Saint Lucie
for profit
Chain Affiliation
Palm Garden Health and Rehabilitation
14 facilities nationwide
Chain avg rating: 3.0/5 · Rank 1 of 14 (Best)
Ownership & Management
Owners
Palm Garden Healthcare Holdings, LLC
Owner · Organization
James O. Mccarver Qtip Business Marital Trust U/a Dated June 22, 2001,
Owner (parent company) · Organization
James O. Mccarver Residuary Trust Share U/a Dated 06/22/2001
Owner (parent company) · Organization
Patsy E. Mccarver Trust U/a Dated June 22, 2001 as Amended, Patsy E
Owner (parent company) · Organization
Mccarver, Patsy
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
55 reviews from families & visitors
Official Website
Visit sinceriseniorliving.com
Medicare data downloads
Original nursing home datasets
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