The Willows at Ramapo Rehab and Nursing Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 281 Google reviews
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What this means for your family
The Willows offers an excellent physical therapy program that has helped many residents regain mobility, making it a strong contender for short-term rehab. However, the facility has a recurring pattern of understaffing and communication gaps; families should be physically present as much as possible to monitor care and ensure medical needs are met.
Google Reviews
Google Reviews
281 reviews on Google“The Willows at Ramapo receives highly polarized feedback, with many families praising the facility's physical therapy team and clean, modern environment, while others report serious concerns regarding neglect, understaffing, and poor communication. While some families feel their loved ones received life-changing rehabilitation, others have documented distressing experiences involving delayed medical responses and unprofessional staff conduct.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean, modern, and well-maintained facility
- Proactive communication during COVID-19 pandemic
- Warm and welcoming concierge and reception staff
Concerns
- Severe understaffing leading to neglect (mentioned by 9 reviewers)
- Poor communication from administration and nursing (mentioned by 5 reviewers)
- Unprofessional or rude staff behavior (mentioned by 5 reviewers)
- Delayed or missed medical care/medication errors (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 215 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about the physical and occupational therapy programs here; could you tell us more about how the therapists work with residents to regain their independence?
- 2The reception and concierge staff seem so welcoming; how does that warm atmosphere translate to the daily interactions between the nursing staff and the residents?
- 3How does the nursing team ensure that medication schedules are followed precisely and that any changes in a resident's condition are communicated to the family immediately?
- 4With the recent focus on improving staffing levels, what specific steps is the facility taking to ensure there is always enough care available for every resident throughout the night?
- 5What kind of daily activities or social outings are planned to help residents stay engaged and connected with one another?
- 6In the event of a medical emergency or a sudden change in health, what is the specific protocol for notifying the family and coordinating with outside doctors?
Personalized based on this facility's data
Key Review Excerpts
“My uncle was here. This place worked extremely hard to get him back walking and improved his situation after a large stroke which left him half paralyzed. By the time he left he was walking with a cane.”
“My mother is currently a patient here to recover from surgery. She is over 80, partially disabled but still very mentally sharp and aware. The stories she has told me make my jaw drop... the aides are often mean, rude and disrespectful.”
“My father was a patient there in the subacute rehab, aside from the cosmetic makeover, there should have been more attention regarding the quality of care and attention to their patients. Many times the staff was overwhelmed due to lack of adequate staffing.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
10
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing 7 complaints that triggered federal investigations, revealing issues with treatment quality, care planning, infection control, and resident rights. The most recurring problems involve care planning and assessment, fire safety systems, and medication management. While all deficiencies show correction dates, the pattern of complaint-driven investigations and repeated violations across multiple surveys suggests ongoing quality concerns that families should carefully evaluate during visits.
Mar 13, 2026Routine15
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Provide properly protected cooking facilities.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Oct 24, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 24, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 4, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nov 17, 2023Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nov 17, 2023Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Ownership & Operations
Who Operates This Facility
The Willows at Ramapo Rehab and Nursing Center
for profit
Chain Affiliation
Carerite Centers
34 facilities nationwide
Chain avg rating: 3.4/5 · Rank 21 of 34
Ownership & Management
Owners
Ahuja, Sanjay
Owner
Einhorn, Neal
Owner
Einhorn, Sharon
Owner
Friedman, Devorah
Owner
Friedman, Mark
Owner
Mohan, Namita
Owner
Mudgil, Vanita
Owner
Zimiles, Joseph
Owner
Zucker, Yossie
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
281 reviews from families & visitors
Official Website
Visit thewillowsrehab.com
Medicare data downloads
Original nursing home datasets
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