The Waterford at Round Rock
Families consistently rate this highly — reviewers highlight compassionate and attentive caregiving staff. Schedule a visit to confirm the fit.
based on 55 Google reviews
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What this means for your family
The Waterford at Round Rock shows a strong upward trend in quality of care and management satisfaction following recent ownership changes. While the dining and general staff attitude are major strengths, families should proactively ask about their current protocols for medication administration and verify the status of any recent facility repairs.
Google Reviews
Google Reviews
55 reviews on Google“The Waterford at Round Rock is highly regarded by many families for its compassionate staff and welcoming atmosphere, particularly following a recent management transition. While recent reviews praise the quality of care and dining, older reviews and some recent outliers highlight serious concerns regarding facility maintenance, medication management, and billing transparency.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive caregiving staff
- Welcoming and clean community environment
- High-quality dining and culinary variety
- Strong leadership and management accessibility
Concerns
- Medication administration errors (mentioned by 3 reviewers)
- Facility maintenance and infrastructure issues (mentioned by 3 reviewers)
- High staff turnover and understaffing (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 57 analyzed
How They Respond to Reviews
The owner uses a mix of personalized, name-specific responses for detailed reviews and repetitive templates for shorter ratings. They demonstrate empathy in high-stakes reviews and attempt to de-escalate negative feedback by inviting direct communication.
Questions for Your Tour
- 1It is wonderful to see how much management engages with the community feedback; how does the leadership team use resident and family input to improve daily operations?
- 2We want to ensure everything is seamless regarding health needs; what specific protocols are in place to ensure medication administration is double-checked and error-free?
- 3With the beautiful dining options mentioned by others, could you tell us more about how the culinary team plans menus to ensure variety and nutrition for the residents?
- 4How does the facility approach ongoing maintenance and upkeep to ensure the community environment stays as clean and welcoming as it appears?
- 5What does a typical day of social activities and engagement look like for residents in the assisted living versus the memory care wing?
- 6In the event of a medical emergency during the night, what is the specific process for notifying the family and coordinating with first responders?
Personalized based on this facility's data
Key Review Excerpts
“I cannot say enough good things about the way this property is managed. I moved my mother to The Waterford in January. I had trepidation because it wasn’t shiny and new like the place she was leaving but I wish I had moved her here first.”
“The staff has been very helpful with trying to keep Dad healthy. From watching the staff's interactions with the residence you can see they care.”
“The staff and management here are phenomenal. Meg and her team treat the residents like their family and it shows.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The Waterford at Round Rock has a history of regulatory violations ranging from food safety and tuberculosis screening protocols to life safety code compliance. Recent enforcement actions include administrative penalties related to staff training, resident safety, and licensure requirements.
Aug 14, 2025EnforcementPenaltyReport
Administrative Penalty — 553.253(d)(2)(C) The facility failed to ensure that the attendant's on-the-job training included safety measures to prevent accidents and injuries.
Feb 20, 2024EnforcementPenaltyReport
Administrative Penalty — 553.5(c) The facility failed to comply with the specific requirements for its licensure type.
Feb 12, 2024EnforcementPenaltyReport
Administrative Penalty — 553.267(a)(3) The facility failed to ensure each resident was free from abuse and unnecessary restraints.
Dec 30, 2021Routine
Health Code (2 violations)
The facility failed to follow its policies regarding the screening of residents upon admission and after exposure to tuberculosis.
The facility failed to comply with Texas Food Establishment rules and local health ordinances and requirements.
Oct 9, 2018Routine
Life Safety Code (1 violations)
The facility failed to ensure the building and structure complied with Chapter 18, New Health Care Occupancies, of the Life Safety Code, NFPA 101.
Ownership & Operations
Who Operates This Facility
Pal Round Rock Trs, LLC
for profit
SSLPAL JV MANAGEMENT, LLC
MEG TESFAYE
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
55 reviews from families & visitors
Official Website
Visit sonidaseniorliving.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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