The Waterford at Plano Assisted Living Community
Families consistently rate this highly — reviewers highlight warm and compassionate caregiving staff. Schedule a visit to confirm the fit.
based on 89 Google reviews
Watch The Waterford at Plano Assisted Living Community
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
The Waterford at Plano is a strong candidate if you value a clean, active, and friendly community with excellent dining. However, families should perform due diligence regarding communication protocols during medical emergencies and verify current nursing stability, as some recent reviews noted lapses in notification and staff turnover.
Google Reviews
Google Reviews
89 reviews on Google“The Waterford at Plano is highly regarded by many families for its warm, welcoming atmosphere and a staff that is frequently described as caring and professional. While many residents enjoy the clean facilities and engaging activities, some families have raised serious concerns regarding communication during medical emergencies and specific instances of management friction.”
Quality Themes
Tap a score for detailsStrengths
- Warm and compassionate caregiving staff
- Clean and well-maintained facility
- Engaging social activities and events
- Welcoming and friendly resident community
Concerns
- Communication failures during medical emergencies
- Staff turnover and loss of key nursing personnel (mentioned by 2 reviewers)
- Maintenance issues in outdoor common areas
Rating Trends
Tap a year to see what changed
Distribution · 95 analyzed
How They Respond to Reviews
The owner provides highly personalized responses when reviewers include names or specific details, and uses professional templates for star-only ratings. Negative reviews are addressed with a professional, non-defensive tone that prioritizes privacy and invites direct communication.
Questions for Your Tour
- 1It is wonderful to see how much care you put into responding to resident feedback; how does that feedback loop help improve the daily experience for residents?
- 2The community seems so lively and social; could you tell us more about the specific types of engaging activities or events planned for the residents each week?
- 3We want to ensure a smooth transition for our loved one; what specific protocols are in place to ensure clear and immediate communication with families during a medical emergency?
- 4Since the facility looks so well-maintained, are there any upcoming plans or projects for the outdoor common areas to enhance resident use?
- 5We are looking for a stable environment; how does the community approach staff retention and ensuring continuity of care with the nursing team?
- 6The atmosphere here feels very warm and welcoming; how do you help new residents integrate into the existing social community?
Personalized based on this facility's data
Key Review Excerpts
“The team at the Waterford has been so helpful every step of the way, after a fall we wanted her to be closer and they have made it nothing but a smooth experience.”
“The staff here is horrible. My friend was taken to the hospital after a fall, no one called the family. When we went to visit we noticed she was not in her room, we asked the front desk and they reported she was in her room.”
“The apartments are nice and have their own bathroom and kitchenette. If you are looking for a great place for your loved one, this would definitely be the place I would recommend for them to be!”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The Waterford at Plano has a history of regulatory violations, including recent issues in 2022 regarding staffing levels, staff training documentation, and resident assessments. Previous inspections in 2018 also identified several life safety concerns related to fire alarm systems, sprinkler maintenance, and building repairs.
Dec 8, 2022Routine
Health Code (6 violations)
The facility failed to either assess a resident or to develop, approve, sign, or follow a service plan within the allowable time.
The facility failed to ensure that all employees providing services were screened for tuberculosis within two weeks of employment and annually.
The facility failed to search the NAR and EMR annually.
The facility failed to comply with Texas Food Establishment rules and local health ordinances and requirements.
The facility failed to have sufficient staff to ensure safe evacuation of the facility in the event of emergency.
The facility failed to document that staff were competent and trained prior to assuming their responsibilities.
The facility either failed to provide required counseling to residents who self-administer medications or failed to maintain a written counseling record.
Oct 22, 2018Routine11Report
Life Safety Code (11 violations)
The facility failed to ensure the required sprinkler system was inspected, tested, and maintained in compliance with NFPA 25.
The facility failed to provide lighting levels in compliance with licensing standards for assisted living facilities.
The facility failed to ensure all monthly and yearly extinguisher inspections were performed and/or documented; and/or that unserviceable extinguishers were replaced.
The facility failed to ensure the smoke detectors were to be tested for sensitivity as required. The facility failed to provide all required fire alarm documentation, including as-built installation drawings, operation and maintenance manuals, and a written sequence of operation, must be available for examination by DADS.
The facility failed to ensure fire drills were conducted and documented to be in compliance with licensing standards for assisted living facilities.
The facility failed to ensure the building was kept in good repair.
The facility failed to ensure the installation of the smoke detection system complied with applicable requirements.
The facility failed to provide a written contract with a fire alarm firm to perform inspections, testing, and system maintenance at least every six months.
The facility failed to ensure the outside areas, grounds, adjacent buildings, and all site features were maintained free of fire or health hazards; and/or failed to ensure that water would drain away from the facility to prevent standing water near the building.
The facility failed to provide and/or maintain a commercial range hood and exhaust system in compliance with NFPA 96.
The facility failed to ensure the building and structure complied with other applicable chapters of the Life Safety Code, NFPA 101.
Ownership & Operations
Who Operates This Facility
Triad Senior Living II Lp
for profit
CAPITAL SENIOR LIVING INC
TORI MOORE
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
89 reviews from families & visitors
Official Website
Visit sonidaseniorliving.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Joyful Assisted Living of Allen LLC
3.3 miAssisted Living · Allen, TX
The Healthcare Resort of Plano
3.7 miAssisted Living · Plano, TX
Mustang Creek Estates Allen House 5 and 6
4.7 miAssisted Living · Allen, TX
Magnolia Assisted Living, LLC
5.7 miAssisted Living · Dallas, TX
Orchid Care Homes, LLC
6.2 miAssisted Living · Dallas, TX
Americaring Hands, LLC
6.2 miAssisted Living · Allen, TX