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Assisted Living

The Waterford at Plano Assisted Living Community

Families consistently rate this highly — reviewers highlight warm and compassionate caregiving staff. Schedule a visit to confirm the fit.

3401 Premier Dr, Plano, TX 7502357 bedsLicensed & Active
Source: TX HHSC — view official record
Google rating
4.6/5

based on 89 Google reviews

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What this means for your family

The Waterford at Plano is a strong candidate if you value a clean, active, and friendly community with excellent dining. However, families should perform due diligence regarding communication protocols during medical emergencies and verify current nursing stability, as some recent reviews noted lapses in notification and staff turnover.

Google Reviews

Google Reviews

89 reviews on Google
The Waterford at Plano is highly regarded by many families for its warm, welcoming atmosphere and a staff that is frequently described as caring and professional. While many residents enjoy the clean facilities and engaging activities, some families have raised serious concerns regarding communication during medical emergencies and specific instances of management friction.

Quality Themes

Tap a score for details
Food8.0Staff9.0Clean9.0Activities8.0MedsN/AMemoryN/AComms5.0ValueN/A

Strengths

  • Warm and compassionate caregiving staff
  • Clean and well-maintained facility
  • Engaging social activities and events
  • Welcoming and friendly resident community

Concerns

  • Communication failures during medical emergencies
  • Staff turnover and loss of key nursing personnel (mentioned by 2 reviewers)
  • Maintenance issues in outdoor common areas

Rating Trends

Tap a year to see what changed

2345.0'13(1)5.05.0'21(9)4.74.8'23(24)4.64.1'25(21)4.7'26(20)

Distribution · 95 analyzed

5
78
4
9
3
2
2
2
1
4

How They Respond to Reviews

83%response rate
Good

The owner provides highly personalized responses when reviewers include names or specific details, and uses professional templates for star-only ratings. Negative reviews are addressed with a professional, non-defensive tone that prioritizes privacy and invites direct communication.

Questions for Your Tour

  • 1It is wonderful to see how much care you put into responding to resident feedback; how does that feedback loop help improve the daily experience for residents?
  • 2The community seems so lively and social; could you tell us more about the specific types of engaging activities or events planned for the residents each week?
  • 3We want to ensure a smooth transition for our loved one; what specific protocols are in place to ensure clear and immediate communication with families during a medical emergency?
  • 4Since the facility looks so well-maintained, are there any upcoming plans or projects for the outdoor common areas to enhance resident use?
  • 5We are looking for a stable environment; how does the community approach staff retention and ensuring continuity of care with the nursing team?
  • 6The atmosphere here feels very warm and welcoming; how do you help new residents integrate into the existing social community?

Personalized based on this facility's data


Key Review Excerpts

The team at the Waterford has been so helpful every step of the way, after a fall we wanted her to be closer and they have made it nothing but a smooth experience.

Long-term resident's family · 2023☆☆☆☆

The staff here is horrible. My friend was taken to the hospital after a fall, no one called the family. When we went to visit we noticed she was not in her room, we asked the front desk and they reported she was in her room.

Friend of resident · 2025☆☆☆☆

The apartments are nice and have their own bathroom and kitchenette. If you are looking for a great place for your loved one, this would definitely be the place I would recommend for them to be!

Prospective resident/visitor · 2026☆☆☆☆
Source: 89 Google reviews

State Inspection History

State Inspections

Source: Texas Health & Human Services Commission

2total
18deficiencies

Key Findings

The Waterford at Plano has a history of regulatory violations, including recent issues in 2022 regarding staffing levels, staff training documentation, and resident assessments. Previous inspections in 2018 also identified several life safety concerns related to fire alarm systems, sprinkler maintenance, and building repairs.

Dec 8, 2022Routine

Health Code (6 violations)

Health CodeCorrected Jan 15, 2023

The facility failed to either assess a resident or to develop, approve, sign, or follow a service plan within the allowable time.

Corrected Jan 15, 2023

The facility failed to ensure that all employees providing services were screened for tuberculosis within two weeks of employment and annually.

Health CodeCorrected Jan 15, 2023

The facility failed to search the NAR and EMR annually.

Health CodeCorrected Jan 15, 2023

The facility failed to comply with Texas Food Establishment rules and local health ordinances and requirements.

Health CodeCorrected Jan 15, 2023

The facility failed to have sufficient staff to ensure safe evacuation of the facility in the event of emergency.

Health CodeCorrected Jan 15, 2023

The facility failed to document that staff were competent and trained prior to assuming their responsibilities.

Health CodeCorrected Jan 15, 2023

The facility either failed to provide required counseling to residents who self-administer medications or failed to maintain a written counseling record.

Oct 22, 2018Routine

Life Safety Code (11 violations)

Life Safety CodeCorrected May 29, 2019

The facility failed to ensure the required sprinkler system was inspected, tested, and maintained in compliance with NFPA 25.

Life Safety CodeCorrected Feb 20, 2019

The facility failed to provide lighting levels in compliance with licensing standards for assisted living facilities.

Life Safety Code

The facility failed to ensure all monthly and yearly extinguisher inspections were performed and/or documented; and/or that unserviceable extinguishers were replaced.

Life Safety Code

The facility failed to ensure the smoke detectors were to be tested for sensitivity as required. The facility failed to provide all required fire alarm documentation, including as-built installation drawings, operation and maintenance manuals, and a written sequence of operation, must be available for examination by DADS.

Life Safety Code

The facility failed to ensure fire drills were conducted and documented to be in compliance with licensing standards for assisted living facilities.

Life Safety Code

The facility failed to ensure the building was kept in good repair.

Life Safety Code

The facility failed to ensure the installation of the smoke detection system complied with applicable requirements.

Life Safety Code

The facility failed to provide a written contract with a fire alarm firm to perform inspections, testing, and system maintenance at least every six months.

Life Safety Code

The facility failed to ensure the outside areas, grounds, adjacent buildings, and all site features were maintained free of fire or health hazards; and/or failed to ensure that water would drain away from the facility to prevent standing water near the building.

Life Safety Code

The facility failed to provide and/or maintain a commercial range hood and exhaust system in compliance with NFPA 96.

Life Safety CodeCorrected Apr 27, 2019

The facility failed to ensure the building and structure complied with other applicable chapters of the Life Safety Code, NFPA 101.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Triad Senior Living II Lp

Organization Type

for profit

Management Company

CAPITAL SENIOR LIVING INC

Administrator

TORI MOORE

Source: State licensing data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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