Public Google reviewers rate this highly and often mention warm and compassionate caregiving staff. Schedule a visit to confirm the fit.
based on 89 Google reviews
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Public Google reviewers rate The Waterford at Plano Assisted Living Community highly. Reviewers highlight: warm and compassionate caregiving staff, clean and well-maintained facility. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
The Waterford at Plano is highly regarded by many families for its warm, welcoming atmosphere and a staff that is frequently described as caring and professional. While many residents enjoy the clean facilities and engaging activities, some families have raised serious concerns regarding communication during medical emergencies and specific instances of management friction.
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Distribution · 95 analyzed
The owner provides highly personalized responses when reviewers include names or specific details, and uses professional templates for star-only ratings. Negative reviews are addressed with a professional, non-defensive tone that prioritizes privacy and invites direct communication.
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Key Review Excerpts
“The team at the Waterford has been so helpful every step of the way, after a fall we wanted her to be closer and they have made it nothing but a smooth experience.”
“The staff here is horrible. My friend was taken to the hospital after a fall, no one called the family. When we went to visit we noticed she was not in her room, we asked the front desk and they reported she was in her room.”
“The apartments are nice and have their own bathroom and kitchenette. If you are looking for a great place for your loved one, this would definitely be the place I would recommend for them to be!”
Source: Texas Health & Human Services Commission
Key Findings
The Waterford at Plano has a history of regulatory violations, including recent issues in 2022 regarding staffing levels, staff training documentation, and resident assessments. Previous inspections in 2018 also identified several life safety concerns related to fire alarm systems, sprinkler maintenance, and building repairs.
Health Code (6 violations)
The facility failed to search the NAR and EMR annually.
The facility failed to have sufficient staff to ensure safe evacuation of the facility in the event of emergency.
The facility failed to ensure that all employees providing services were screened for tuberculosis within two weeks of employment and annually.
The facility failed to document that staff were competent and trained prior to assuming their responsibilities.
The facility failed to comply with Texas Food Establishment rules and local health ordinances and requirements.
The facility failed to either assess a resident or to develop, approve, sign, or follow a service plan within the allowable time.
The facility either failed to provide required counseling to residents who self-administer medications or failed to maintain a written counseling record.
Life Safety Code (11 violations)
The facility failed to ensure the outside areas, grounds, adjacent buildings, and all site features were maintained free of fire or health hazards; and/or failed to ensure that water would drain away from the facility to prevent standing water near the building.
The facility failed to ensure all monthly and yearly extinguisher inspections were performed and/or documented; and/or that unserviceable extinguishers were replaced.
The facility failed to ensure the building and structure complied with other applicable chapters of the Life Safety Code, NFPA 101.
The facility failed to ensure fire drills were conducted and documented to be in compliance with licensing standards for assisted living facilities.
The facility failed to provide lighting levels in compliance with licensing standards for assisted living facilities.
The facility failed to ensure the smoke detectors were to be tested for sensitivity as required. The facility failed to provide all required fire alarm documentation, including as-built installation drawings, operation and maintenance manuals, and a written sequence of operation, must be available for examination by DADS.
The facility failed to ensure the required sprinkler system was inspected, tested, and maintained in compliance with NFPA 25.
The facility failed to ensure the installation of the smoke detection system complied with applicable requirements.
The facility failed to provide a written contract with a fire alarm firm to perform inspections, testing, and system maintenance at least every six months.
The facility failed to ensure the building was kept in good repair.
The facility failed to provide and/or maintain a commercial range hood and exhaust system in compliance with NFPA 96.
Triad Senior Living II Lp
for profit
CAPITAL SENIOR LIVING INC
TORI MOORE
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TX HHSC — View Official Record
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