Brookdale Creekside
Families consistently rate this highly — reviewers highlight compassionate and attentive memory care staff. Schedule a visit to confirm the fit.
based on 22 Google reviews
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What this means for your family
While the facility has a long history of providing compassionate memory care and a beautiful environment, the recent 2025 reviews contain alarming allegations of unauthorized bank withdrawals and financial mismanagement. If you choose this facility, you must implement strict oversight of all billing and banking authorizations to protect your loved one's assets.
Google Reviews
Google Reviews
22 reviews on Google“Families should exercise extreme caution due to recent, highly serious allegations regarding unauthorized bank withdrawals totaling over $10,000 and administrative mismanagement. While many long-term reviews praise the compassionate memory care staff and the beautiful, clean facility, the recent pattern of financial disputes is a significant red flag that outweighs the historical praise.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive memory care staff
- Clean, bright, and well-maintained environment
- Welcoming atmosphere for family visits
- Strong community engagement and resident activities
Concerns
- Unauthorized or fraudulent bank withdrawals (mentioned by 2 reviewers)
- Administrative and billing mismanagement (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 23 analyzed
How They Respond to Reviews
The owner provides personalized responses that acknowledge the specific individual by name and address the core subject of the complaint, such as refunds or gift card delays. While the tone is professional, the responses often rely on directing the reviewer to a management team or a phone number for further resolution.
Questions for Your Tour
- 1It is wonderful to see how bright and well-maintained the community looks; what specific steps do you take to keep the environment so welcoming for visiting family members?
- 2Since your team is so highly regarded for their compassion in memory care, how do you ensure that level of personalized attention stays consistent as residents' needs change?
- 3What are some of the favorite community engagement activities or social events that residents look forward to each week?
- 4How does the administration handle communication with families regarding updates on a resident's well-being or changes in care?
- 5Can you walk us through the protocol for handling medical emergencies or urgent care needs during the overnight hours?
- 6What processes are in place to ensure billing accuracy and transparency for families regarding monthly fees and care costs?
Personalized based on this facility's data
Key Review Excerpts
“The staff here considers the residents family and treat them as such. We had my dad's 80th birthday party there this weekend with 30 family members coming by and the staff helped me plan the party and welcomed all the family warmly.”
“I cannot thank every member of the team enough for the loving care they gave to him AND to me. Fortunately, Bill never lost his sweet, sweet spirit which made caring for him somewhat easier.”
“This facility is always clean and airy , with well placed skylights and interior courtyard. Staff is friendly and helpful, especially the executive director.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent comprehensive inspection on August 13, 2024, identified 16 violations related to health and life safety standards. While no recent enforcement actions were found, previous citations included issues with fire safety systems, building maintenance, and emergency preparedness protocols.
Aug 13, 2024Routine15Report
Health Code (6 violations) | Life Safety Code (9 violations)
The facility failed to have and enforce a smoking policy.
The facility failed to provide required exit signs.
The facility failed to review the plan at least annually to reflect changes in information, within 30 days following a disaster, within 30 days after a drill, and within 30 days after a change in rule or policy.
The facility failed to keep buildings clean and free of hazards.
The facility failed to ensure means of egress met the referenced codes and standards.
The facility failed to provide a fire sprinkler system that met the referenced codes and standards.
The facility failed to ensure the sensitivity of smoke detectors was checked according to NFPA 72.
The facility failed to check gas heating systems prior to the heating season and to maintain records of the those checks.
The facility failed to ensure doors in the facility met the referenced codes and standards.
The facility failed to provide exhaust for odor-producing areas.
The facility failed to have a program to inspect, test, and maintain the fire alarm system and keep records of inspection, testing, and maintenance of the fire alarm system.
The facility failed to protect cooking operations according to the Life Safety Code.
The facility failed to provide proper locking devices
The facility failed to ensure the building electrical system met the referenced codes and standards.
The facility failed to have a program to inspect, test, and maintain the fire sprinkler system and keep records of inspection, testing, and maintenance of the fire sprinkler system.
Ownership & Operations
Who Operates This Facility
Esc IV, Lp
for profit
MICHEALA WALKER
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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