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Public Google reviewers rate this highly and often mention compassionate and attentive memory care staff. Schedule a visit to confirm the fit.
based on 22 Google reviews
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Public Google reviewers rate Brookdale Creekside highly. Reviewers highlight: compassionate and attentive memory care staff, clean, bright, and well-maintained environment. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families should exercise extreme caution due to recent, highly serious allegations regarding unauthorized bank withdrawals totaling over $10,000 and administrative mismanagement. While many long-term reviews praise the compassionate memory care staff and the beautiful, clean facility, the recent pattern of financial disputes is a significant red flag that outweighs the historical praise.
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Distribution · 23 analyzed
The owner provides personalized responses that acknowledge the specific individual by name and address the core subject of the complaint, such as refunds or gift card delays. While the tone is professional, the responses often rely on directing the reviewer to a management team or a phone number for further resolution.
Personalized based on this facility's data
Key Review Excerpts
“The staff here considers the residents family and treat them as such. We had my dad's 80th birthday party there this weekend with 30 family members coming by and the staff helped me plan the party and welcomed all the family warmly.”
“I cannot thank every member of the team enough for the loving care they gave to him AND to me. Fortunately, Bill never lost his sweet, sweet spirit which made caring for him somewhat easier.”
“One star — and that’s only for the staff trying their best with the little they've been given. This facility wrongfully withdrew over $10,000 from my father’s bank account”
Source: Texas Health & Human Services Commission
Key Findings
The most recent comprehensive inspection on August 13, 2024, identified 16 violations related to health and life safety standards. While no recent enforcement actions were found, previous citations included issues with fire safety systems, building maintenance, and emergency preparedness protocols.
Health Code (6 violations) | Life Safety Code (9 violations)
The facility failed to have and enforce a smoking policy.
The facility failed to review the plan at least annually to reflect changes in information, within 30 days following a disaster, within 30 days after a drill, and within 30 days after a change in rule or policy.
The facility failed to provide a fire sprinkler system that met the referenced codes and standards.
The facility failed to ensure the sensitivity of smoke detectors was checked according to NFPA 72.
The facility failed to check gas heating systems prior to the heating season and to maintain records of the those checks.
The facility failed to ensure doors in the facility met the referenced codes and standards.
The facility failed to ensure the building electrical system met the referenced codes and standards.
The facility failed to provide required exit signs.
The facility failed to keep buildings clean and free of hazards.
The facility failed to provide proper locking devices
The facility failed to have a program to inspect, test, and maintain the fire sprinkler system and keep records of inspection, testing, and maintenance of the fire sprinkler system.
The facility failed to protect cooking operations according to the Life Safety Code.
The facility failed to have a program to inspect, test, and maintain the fire alarm system and keep records of inspection, testing, and maintenance of the fire alarm system.
The facility failed to provide exhaust for odor-producing areas.
The facility failed to ensure means of egress met the referenced codes and standards.
Brookdale Senior Living INC
for profit
MICHEALA WALKER
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Google Reviews
22 reviews from families & visitors
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TX HHSC — View Official Record
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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