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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 67 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record · 3 findings in latest survey
The Park in Plano has a middle-range Medicare overall rating. Strengths include excellent rehabilitation and physical therapy programs. Some reviewers note concerns about issues with facility cleanliness and unpleasant odors (mentioned by 4 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
The Park in Plano is highly regarded by many for its exceptional physical therapy and rehabilitation programs, as well as its dedicated activities director. However, families should be cautious regarding significant reports of inconsistent hygiene, unpleasant odors, and serious concerns regarding nursing responsiveness and medication management.
Quality Themes
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Concerns
Rating Trends
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Distribution · 63 analyzed
The owner relies heavily on templated, repetitive scripts to respond to negative reviews. While they personalize the greeting with the reviewer's name, the body of the response almost always uses identical phrasing regarding 'standards of care' and directs users to a specific phone number.
Personalized based on this facility's data
Key Review Excerpts
“The therapists took very good care of me. Their job was to get me where I could get back to walking again and they did.”
“Our parents both lived there for 5-4 years each ten years or so apart. They loved it there because of kind, helpful people and great activities.”
“The Park in Plano really cares! The more I get to know the staff and residents, the more I can tell this to be true. With a fantastic rehab program, that keeps folks coming back...”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
The Park in Plano has significant concerns with 27 of 40 deficiencies triggered by family complaints, indicating ongoing problems that prompted families to file reports with regulators. The facility has recurring issues with infection control, care planning, and basic daily care assistance that persist across multiple surveys from 2022 through 2025, suggesting systemic problems despite corrections being reported.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Fannin County Hospital Authority
for profit
PLANO I ENTERPRISES, LLC
THOMAS KAY
Creative Solutions in Healthcare
149 facilities nationwide
Chain avg rating: 2.7/5 · Rank 75 of 148
Owners
Fannin County Hospital Authority
Owner · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
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Google Reviews
67 reviews from families & visitors
Official Website
Visit theparkinplano.com
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