The Park in Plano
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 68 Google reviews
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What this means for your family
This facility is an excellent choice for patients focused on physical therapy and rehabilitation, as the rehab team is consistently praised. However, families should closely monitor hygiene standards and cleanliness, as multiple reviewers have noted issues with odors and resident care consistency.
Google Reviews
Google Reviews
68 reviews on Google“The Park in Plano is highly regarded by many for its exceptional physical therapy and rehabilitation programs, as well as its dedicated activities director. However, families should be cautious regarding significant reports of inconsistent hygiene, unpleasant odors, and serious concerns regarding nursing responsiveness and medication management.”
Quality Themes
Tap a score for detailsStrengths
- Excellent rehabilitation and physical therapy programs
- Engaging and dedicated activities programming
- Compassionate and long-tenured nursing staff
- Friendly and professional leadership team
Concerns
- Issues with facility cleanliness and unpleasant odors (mentioned by 4 reviewers)
- Inconsistent responsiveness to call buttons (mentioned by 2 reviewers)
- Inadequate hygiene and bathing for residents (mentioned by 2 reviewers)
- Poor communication from administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 62 analyzed
How They Respond to Reviews
The owner relies heavily on templated, repetitive scripts to respond to negative reviews. While they personalize the greeting with the reviewer's name, the body of the response almost always uses identical phrasing regarding 'standards of care' and directs users to a specific phone number.
Questions for Your Tour
- 1We've heard great things about your physical therapy programs; how would you tailor a rehabilitation plan specifically for our loved one's needs?
- 2What steps is the facility taking to ensure the dining experience and food quality meet the high standards our family expects?
- 3How does the nursing team manage call buttons to ensure residents receive timely assistance throughout the night?
- 4Can you tell us more about the daily activity calendar and how you keep residents engaged with the community?
- 5What specific protocols are in place for medication management to ensure accuracy and safety for every resident?
- 6How does the administration team approach communication with families to keep us updated on our loved one's well-being?
Personalized based on this facility's data
Key Review Excerpts
“The therapists took very good care of me. Their job was to get me where I could get back to walking again and they did.”
“Our parents both lived there for 5-4 years each ten years or so apart. They loved it there because of kind, helpful people and great activities.”
“The Park in Plano really cares! The more I get to know the staff and residents, the more I can tell this to be true. With a fantastic rehab program, that keeps folks coming back...”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Park in Plano has significant concerns with 27 of 40 deficiencies triggered by family complaints, indicating ongoing problems that prompted families to file reports with regulators. The facility has recurring issues with infection control, care planning, and basic daily care assistance that persist across multiple surveys from 2022 through 2025, suggesting systemic problems despite corrections being reported.
Apr 9, 2026Routine10
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Jun 5, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Apr 30, 2025Complaint4
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 30, 2025Routine8
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jan 30, 2025Complaint10
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Dec 18, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Ownership & Operations
Who Operates This Facility
Fannin County Hospital Authority
for profit
PLANO I ENTERPRISES, LLC
THOMAS KAY
Chain Affiliation
Creative Solutions in Healthcare
149 facilities nationwide
Chain avg rating: 2.7/5 · Rank 75 of 148
Ownership & Management
Owners
Fannin County Hospital Authority
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
68 reviews from families & visitors
Official Website
Visit theparkinplano.com
Medicare data downloads
Original nursing home datasets
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