The Villages of Dallas
Strong Medicare quality ratings; families often praise excellent rehabilitation and physical therapy teams. Still worth an in-person visit.
based on 154 Google reviews
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What this means for your family
The Villages of Dallas is an excellent choice if your loved one requires intensive physical or occupational therapy, as their rehab team is frequently cited as top-tier. However, if your loved one requires high-acuity nursing care, you must verify the staffing levels and supervision protocols during evening and overnight shifts, as multiple families have reported neglect during these hours.
Google Reviews
Google Reviews
154 reviews on Google“The Villages of Dallas is highly regarded by many for its exceptional rehabilitation therapy team and its beautiful, well-maintained campus. While many families praise the compassionate nursing and friendly front-desk staff, there are serious, recurring allegations regarding inconsistent staffing levels, medication management errors, and neglect during evening and night shifts.”
Quality Themes
Tap a score for detailsStrengths
- Excellent rehabilitation and physical therapy teams
- Beautiful, clean, and well-maintained facility
- Warm and welcoming front-desk/reception staff
- High-quality amenities including an indoor therapy pool
Concerns
- Inconsistent staffing and high turnover (mentioned by 4 reviewers)
- Neglect or lack of care during evening/night shifts (mentioned by 3 reviewers)
- Medication management errors or delays (mentioned by 2 reviewers)
- Poor communication from administration regarding incidents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 184 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about your rehabilitation and physical therapy teams; could you tell us more about how they work with residents to improve mobility?
- 2With the beautiful indoor therapy pool on site, how often do residents get to participate in aquatic activities?
- 3How does the nursing team ensure that medication is administered accurately and on schedule, especially during the busier shifts?
- 4What is the protocol for managing medical emergencies or urgent care needs during the overnight hours?
- 5How does the administration keep families updated and involved if there is a change in a resident's health or an unexpected incident occurs?
- 6We've noticed how warm and welcoming the front-desk staff is; how do you foster that sense of community among the residents and their families?
Personalized based on this facility's data
Key Review Excerpts
“They have the best rehab team in the area, bar none! They are able to provide therapy for short-term rehab as well as outpatient.”
“The staff goes above and beyond, not just meeting expectations but truly connecting with residents and families on a personal level.”
“DO NOT put your relative in Assisted Living at this facility until you’ve checked every shift. Regular morning staff are okay, you may have one person working evening and your night staff will more than likely be sleep.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of 31 complaint-triggered deficiencies out of 38 total violations, indicating families have repeatedly filed reports about care issues. The most recurring problems involve safety hazards and accident prevention, medication management, and infection control. While all deficiencies show correction dates, the persistent nature of similar issues across multiple surveys suggests ongoing quality concerns that families should carefully evaluate before placement.
Sep 9, 2025Complaint2
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Mar 14, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 6, 2025Routine2
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Feb 6, 2025Complaint4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Oct 2, 2024Complaint5
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jun 14, 2024Complaint2
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Oct 2, 2024
$15,939
Fine
Jun 10, 2024
$15,364
Ownership & Operations
Who Operates This Facility
Eastland Memorial Hospital District
for profit
ALICE BRANCH HEALTHCARE LLC
CRAIG EDGINTON
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 2.9/5 · Rank 13 of 84
Ownership & Management
Owners
Eastland Memorial Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
154 reviews from families & visitors
Official Website
Visit thevillagesofdallas.com
Medicare data downloads
Original nursing home datasets
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