The Villages of Dallas
Families consistently rate this highly — reviewers highlight exceptional rehabilitation and therapy teams. Schedule a visit to confirm the fit.
based on 155 Google reviews
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What this means for your family
The Villages of Dallas offers a beautiful environment and industry-leading rehabilitation services that are excellent for short-term recovery. However, families placing loved ones in long-term care must be extremely vigilant about night-shift staffing and medication accuracy, as multiple reports indicate significant lapses in care during those hours.
Google Reviews
Google Reviews
155 reviews on Google“The Villages of Dallas is highly regarded by many families for its exceptional rehabilitation services and a warm, welcoming atmosphere created by friendly front-desk staff. However, there are serious, recurring allegations regarding nursing neglect, inconsistent medication management, and significant staffing shortages on certain units. While the independent living and rehab wings receive high praise, the long-term care and certain nursing shifts have been criticized for lack of responsiveness and poor hygiene.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation and therapy teams
- Warm and welcoming front-desk/reception staff
- Beautifully maintained and renovated facilities
- High-quality amenities like an indoor therapy pool
Concerns
- Staffing shortages and high turnover (mentioned by 5 reviewers)
- Neglect regarding hygiene and resident care (mentioned by 3 reviewers)
- Inconsistent medication management (mentioned by 2 reviewers)
- Poor communication from administration regarding incidents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 194 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about your therapy team and the indoor pool; how do residents typically utilize those amenities in their weekly routines?
- 2With your memory care certification, what specific daily activities or sensory programs do you have in place to engage residents?
- 3Could you walk us through your process for ensuring medication is administered accurately and how the nursing staff tracks changes in a resident's health?
- 4How does the administration keep families updated and involved in communication if an incident or change in care occurs?
- 5What steps is the facility taking to ensure consistent staffing levels so that residents receive attentive, personalized care at all times?
- 6We'd love to hear more about the dining experience—how are menus planned and how do you ensure nutritional needs are met for each resident?
Personalized based on this facility's data
Key Review Excerpts
“The Villages of Dallas exceeded my expectations. As soon as I walked in, the receptionist Jean greeted me warmly. Anybody who comes here and meets Jean will make you feel at home at The Villages.”
“My dad transitioned from skilled nursing to independent living at The Villages of Dallas and it truly been a blessing. He’s not one to like being fuss and the staff cared for him with such quiet compassion and respect.”
“The nursing staff or lack of is very unprofessional they do not have enough sides and the charge nurses mostly sit there eating and talking, they will do nothing to help out because some of them look as if they should be patients not staff.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent inspection for The Villages of Dallas on August 08, 2023, found no violations of state standards. Additionally, there are no enforcement actions currently on record for this facility.
Aug 8, 2023RoutineCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Alice Branch Healthcare LLC
for profit
SKYLER PETERSON
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
155 reviews from families & visitors
Official Website
Visit thevillagesofdallas.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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