Strong Medicare quality ratings; public reviewers often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 40 Google reviews

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The Village at Incarnate Word has a strong overall Medicare rating. Public reviewers frequently mention: compassionate and attentive nursing staff and clean and well-maintained skilled nursing units. Review the component ratings and current source records before deciding.
Families seeking a spiritually-centered environment will appreciate the warm, religious atmosphere and the high praise for the nursing and rehab staff. However, recent reviews raise serious concerns regarding cleanliness, management competence, and potential racial bias that should be investigated during a visit.
Quality Themes
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Concerns
Rating Trends
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Distribution · 72 analyzed
The owner provides highly personalized and warm responses to positive reviews, often mentioning specific residents or staff members. However, they employ a defensive, template-based strategy for negative reviews, frequently attempting to invalidate the reviewer by citing a lack of visitor logs.
Personalized based on this facility's data
Key Review Excerpts
“The staff treated my mother very well and she formed strong bonds with several of the aides who helped care for her. The social worker, Connie, was a great resource and we communicated often.”
“Mother loves everything about The Village - including the ability to surface issues and the feeling of being heard. Very little goes undone for her and we are confident in knowing she has a community where she is safe, welcomed, and celebrated.”
“The warm, professional traditional homelike environment has been an excellent fit for her care. A huge bonus is the Catholic prayerful Christ centered foundation and support.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
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Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
The Village at Incarnate Word shows recurring deficiencies across multiple surveys, with families filing five complaint-triggered reports. The most persistent problems involve food safety and dietary services, infection control, and care planning. While the facility has corrected individual violations, the same issues repeatedly surface across different surveys, suggesting ongoing challenges with maintaining consistent standards in nutrition services, infection prevention, and resident assessment protocols.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Incarnate Word Retirement Community, INC
nonprofit
GWEN KLINE
Owners
Incarnate Word Retirement Community, INC.
Owner · Organization
Key personnel
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Medicare Care Compare
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Google Reviews
40 reviews from families & visitors
Official Website
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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