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Nursing HomeMedicaid

The Village at Incarnate Word

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

4707 Broadway, Uptown Central · San Antonio, TX 7820960 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 39 Google reviews

5
4
3
2
1
The Village at Incarnate Word Nursing Home in San Antonio, TX — Street View
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What this means for your family

The facility excels in providing a compassionate, spiritually-focused environment for residents, particularly in rehab and independent living. However, you should be extremely cautious regarding recent reports of management instability, cleanliness issues, and discriminatory behavior; we recommend an unannounced visit to verify the current state of the facility.

Google Reviews

Google Reviews

39 reviews on Google
Families seeking a spiritually-centered environment will appreciate the warm, religious atmosphere and the high praise for the nursing and rehab staff. However, recent reviews raise serious concerns regarding cleanliness, management competence, and potential racial bias that should be investigated during a visit.

Quality Themes

Tap a score for details
Food4.0Staff8.0Clean5.0Activities9.0MedsN/AMemory4.0Comms6.0Value3.0

Strengths

  • Compassionate and attentive nursing staff
  • Clean and well-maintained skilled nursing units
  • Engaging social activities and outings
  • Spiritual and Christ-centered environment

Concerns

  • Issues with facility cleanliness and pests (mentioned by 2 reviewers)
  • Unprofessional or rude management and staff (mentioned by 3 reviewers)
  • Billing and administrative incompetence

Rating Trends

Tap a year to see what changed

234'15(1)'18(2)'21(4)'23(10)'25(16)'26(2)

Distribution · 71 analyzed

5
50
4
7
3
2
2
0
1
12

How They Respond to Reviews

87%response rate
Good

The owner provides highly personalized and warm responses to positive reviews, often mentioning specific residents or staff members. However, they employ a defensive, template-based strategy for negative reviews, frequently attempting to invalidate the reviewer by citing a lack of visitor logs.

Questions for Your Tour

  • 1It is wonderful to see how much the staff values resident care; how do you ensure that the compassionate, Christ-centered environment is maintained during every shift?
  • 2We noticed the facility is very well-maintained; what are your current protocols for ensuring the cleanliness and upkeep of the skilled nursing units?
  • 3Could you tell us more about the daily social activities and outings available to keep residents engaged with the community?
  • 4What is the process for managing medical emergencies or changes in care needs during the overnight hours?
  • 5How would you describe the dining experience and the variety of meal options provided to the residents each day?
  • 6What steps are in place to ensure that administrative and billing communications are clear and professional for families?

Personalized based on this facility's data


Key Review Excerpts

The staff treated my mother very well and she formed strong bonds with several of the aides who helped care for her. The social worker, Connie, was a great resource and we communicated often.

Rehab patient's family · 2025★★★★

Mother loves everything about The Village - including the ability to surface issues and the feeling of being heard. Very little goes undone for her and we are confident in knowing she has a community where she is safe, welcomed, and celebrated.

Long-term resident's family · 2024★★★★★

The warm, professional traditional homelike environment has been an excellent fit for her care. A huge bonus is the Catholic prayerful Christ centered foundation and support.

Memory care family member · 2021★★★★★
Source: 39 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.32hrs
43%
Registered nurses for medical care
Total Nursing
3.96hrs
96%
All nurses + aides combined
Staff Turnover
33%
Lower is better (< 30% = good)
RN Turnover
20%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

8

measures

Worse Than Avg

7

measures

Mixed Results

2

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility28.9%
Worse than Avg
Here
28.9%
US
19.4%
TX
14.2%
Bexar
17.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.7%
Better than Avg
Here
10.7%
US
19.5%
TX
18.4%
Bexar
21.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility20.2%
Worse than Avg
Here
20.2%
US
15.4%
TX
9.4%
Bexar
10.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.3%
Mixed vs Avgs
Here
2.3%
US
12.1%
TX
2.5%
Bexar
2.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
TX
98.0%
Bexar
98.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.2%
Better than Avg
Here
97.2%
US
93.4%
TX
96.9%
Bexar
94.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility79.4%
Worse than Avg
Here
79.4%
US
79.7%
TX
88.0%
Bexar
84.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility87.7%
Mixed vs Avgs
Here
87.7%
US
81.8%
TX
89.2%
Bexar
81.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
TX
1.5%
Bexar
2.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
Near state avg (9.1)
5 complaint-triggered

The Village at Incarnate Word shows recurring deficiencies across multiple surveys, with families filing five complaint-triggered reports. The most persistent problems involve food safety and dietary services, infection control, and care planning. While the facility has corrected individual violations, the same issues repeatedly surface across different surveys, suggesting ongoing challenges with maintaining consistent standards in nutrition services, infection prevention, and resident assessment protocols.

Dec 12, 2025Routine
8
0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0813Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0814Minimal · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

May 16, 2025Complaint
1
0689Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Sep 27, 2024Routine
8
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0813Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Aug 11, 2023Complaint
4
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0805Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Incarnate Word Retirement Community, INC

Organization Type

nonprofit

Administrator

GWEN KLINE

Ownership & Management

Owners

Incarnate Word Retirement Community, INC.

Owner · Organization

100%

Key personnel

Bland, ElizabethOfficer / DirectorCampbell, LeroyOfficer / DirectorIncarnate Word Retirement Community, INC.ManagerKline, GwenManagerCarvajal Pharmacy LtcAdp of the Snf
Source: Medicare provider data

Contact

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References & Resources

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