The Village at Incarnate Word
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 39 Google reviews

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What this means for your family
The facility excels in providing a compassionate, spiritually-focused environment for residents, particularly in rehab and independent living. However, you should be extremely cautious regarding recent reports of management instability, cleanliness issues, and discriminatory behavior; we recommend an unannounced visit to verify the current state of the facility.
Google Reviews
Google Reviews
39 reviews on Google“Families seeking a spiritually-centered environment will appreciate the warm, religious atmosphere and the high praise for the nursing and rehab staff. However, recent reviews raise serious concerns regarding cleanliness, management competence, and potential racial bias that should be investigated during a visit.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained skilled nursing units
- Engaging social activities and outings
- Spiritual and Christ-centered environment
Concerns
- Issues with facility cleanliness and pests (mentioned by 2 reviewers)
- Unprofessional or rude management and staff (mentioned by 3 reviewers)
- Billing and administrative incompetence
Rating Trends
Tap a year to see what changed
Distribution · 71 analyzed
How They Respond to Reviews
The owner provides highly personalized and warm responses to positive reviews, often mentioning specific residents or staff members. However, they employ a defensive, template-based strategy for negative reviews, frequently attempting to invalidate the reviewer by citing a lack of visitor logs.
Questions for Your Tour
- 1It is wonderful to see how much the staff values resident care; how do you ensure that the compassionate, Christ-centered environment is maintained during every shift?
- 2We noticed the facility is very well-maintained; what are your current protocols for ensuring the cleanliness and upkeep of the skilled nursing units?
- 3Could you tell us more about the daily social activities and outings available to keep residents engaged with the community?
- 4What is the process for managing medical emergencies or changes in care needs during the overnight hours?
- 5How would you describe the dining experience and the variety of meal options provided to the residents each day?
- 6What steps are in place to ensure that administrative and billing communications are clear and professional for families?
Personalized based on this facility's data
Key Review Excerpts
“The staff treated my mother very well and she formed strong bonds with several of the aides who helped care for her. The social worker, Connie, was a great resource and we communicated often.”
“Mother loves everything about The Village - including the ability to surface issues and the feeling of being heard. Very little goes undone for her and we are confident in knowing she has a community where she is safe, welcomed, and celebrated.”
“The warm, professional traditional homelike environment has been an excellent fit for her care. A huge bonus is the Catholic prayerful Christ centered foundation and support.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Village at Incarnate Word shows recurring deficiencies across multiple surveys, with families filing five complaint-triggered reports. The most persistent problems involve food safety and dietary services, infection control, and care planning. While the facility has corrected individual violations, the same issues repeatedly surface across different surveys, suggesting ongoing challenges with maintaining consistent standards in nutrition services, infection prevention, and resident assessment protocols.
Dec 12, 2025Routine8
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
May 16, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 27, 2024Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 11, 2023Complaint4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Incarnate Word Retirement Community, INC
nonprofit
GWEN KLINE
Ownership & Management
Owners
Incarnate Word Retirement Community, INC.
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit thevillageiw.org
Medicare data downloads
Original nursing home datasets
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