Juniper Village at Lincoln Heights
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 45 Google reviews
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What this means for your family
This facility is an excellent choice if you value a robust activities program and a beautifully renovated environment. However, because multiple families have reported issues with understaffing and slow response to call lights, you should specifically ask how they manage staffing during night and weekend shifts.
Google Reviews
Google Reviews
45 reviews on Google“Juniper Village at Lincoln Heights is highly regarded by many for its vibrant activities program, beautiful renovations, and a warm, community-focused atmosphere. However, families should be aware of significant reports regarding inconsistent staffing levels, occasional issues with cleanliness, and concerns regarding responsiveness to call lights.”
Quality Themes
Tap a score for detailsStrengths
- Engaging activities and social programs
- Beautifully renovated and modern facilities
- Compassionate and dedicated staff members
- Excellent physical therapy and rehab services
Concerns
- Staffing shortages and slow response times (mentioned by 3 reviewers)
- Inconsistent staff professionalism or attitude (mentioned by 3 reviewers)
- Issues with facility cleanliness and odors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 100 analyzed
How They Respond to Reviews
The owner relies heavily on a library of templated responses that are reused across multiple different reviews. While they attempt to personalize by using names, the core messaging is often a copy-paste of the same few phrases.
Questions for Your Tour
- 1I noticed the facility has been beautifully renovated; how do these modern updates specifically enhance the comfort and safety of the residents?
- 2We've heard great things about your social programs, so could you tell us more about the types of engaging activities planned for the residents each week?
- 3How does the nursing team ensure timely responses to resident needs, especially during busier shifts?
- 4What is the process for communicating important health updates or daily changes to family members?
- 5Could you describe the dining experience, including how much input residents have regarding their meal options?
- 6How does the facility maintain high standards of cleanliness and freshness in the common areas and resident rooms?
Personalized based on this facility's data
Key Review Excerpts
“The activities department is wonderful! There is live music, lunch outings, scenic drives and more! There is always something going on to keep the residents engaged.”
“The food has been gourmet and one is able to select from a menu at the beginning of each month. There are always various”
“My dad had a bad stroke over a month ago. He was in and out of the hospital then ended up in Warm Springs. Not once has anyone been helpful or commutative about his situation and recovery until we moved him to Juniper.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 13 measures
9
measures
2
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with a long-term catheter
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple reports triggering inspections, with recurring issues in care planning, food safety, and infection control. The facility has struggled with developing proper resident care plans and ensuring safe food handling practices, with these problems appearing across multiple surveys from 2022 to 2024. While all deficiencies show correction dates, the pattern of repeated issues in core care areas suggests ongoing operational challenges families should investigate further.
Jan 9, 2026Routine15
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Construction Deficiencies
Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Oct 11, 2024Routine12
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 4, 2024Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Sep 8, 2023Complaint6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Administration Deficiencies
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Sep 8, 2023Routine3
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Federal Penalties
Fine
May 4, 2024
$121,976
Ownership & Operations
Who Operates This Facility
Sh Opco Lincoln Heights, LLC
for profit
WATERCREST COMMUNITY MANAGEMENT, LLC
JAMES CARTER
Ownership & Management
Owners
S-H Forty-Nine Opco Ventures LLC
Owner · Organization
Cp Opco Ventures VI LLC
Owner (parent company) · Organization
Shp Reit I LLC
Owner (parent company) · Organization
Shp Reit I Trs LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
45 reviews from families & visitors
Official Website
Visit sageparkseniorliving.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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