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Juniper Village at Lincoln Heights

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

855 E Basse Rd, San Antonio, TX 7820946 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 45 Google reviews

5
4
3
2
1

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What this means for your family

This facility is an excellent choice if you value a robust activities program and a beautifully renovated environment. However, because multiple families have reported issues with understaffing and slow response to call lights, you should specifically ask how they manage staffing during night and weekend shifts.

Google Reviews

Google Reviews

45 reviews on Google
Juniper Village at Lincoln Heights is highly regarded by many for its vibrant activities program, beautiful renovations, and a warm, community-focused atmosphere. However, families should be aware of significant reports regarding inconsistent staffing levels, occasional issues with cleanliness, and concerns regarding responsiveness to call lights.

Quality Themes

Tap a score for details
Food4.0Staff6.0Clean5.0Activities9.0MedsN/AMemoryN/AComms4.0Value5.0

Strengths

  • Engaging activities and social programs
  • Beautifully renovated and modern facilities
  • Compassionate and dedicated staff members
  • Excellent physical therapy and rehab services

Concerns

  • Staffing shortages and slow response times (mentioned by 3 reviewers)
  • Inconsistent staff professionalism or attitude (mentioned by 3 reviewers)
  • Issues with facility cleanliness and odors (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'18(2)'20(2)'22(6)'24(38)'26(15)

Distribution · 100 analyzed

5
74
4
5
3
0
2
1
1
20

How They Respond to Reviews

60%response rate
Generic

The owner relies heavily on a library of templated responses that are reused across multiple different reviews. While they attempt to personalize by using names, the core messaging is often a copy-paste of the same few phrases.

Questions for Your Tour

  • 1I noticed the facility has been beautifully renovated; how do these modern updates specifically enhance the comfort and safety of the residents?
  • 2We've heard great things about your social programs, so could you tell us more about the types of engaging activities planned for the residents each week?
  • 3How does the nursing team ensure timely responses to resident needs, especially during busier shifts?
  • 4What is the process for communicating important health updates or daily changes to family members?
  • 5Could you describe the dining experience, including how much input residents have regarding their meal options?
  • 6How does the facility maintain high standards of cleanliness and freshness in the common areas and resident rooms?

Personalized based on this facility's data


Key Review Excerpts

The activities department is wonderful! There is live music, lunch outings, scenic drives and more! There is always something going on to keep the residents engaged.

Resident's family · 2024★★★★★

The food has been gourmet and one is able to select from a menu at the beginning of each month. There are always various

Rehab patient · 2023★★★★★

My dad had a bad stroke over a month ago. He was in and out of the hospital then ended up in Warm Springs. Not once has anyone been helpful or commutative about his situation and recovery until we moved him to Juniper.

Long-term resident's family · 2024★★★★★
Source: 45 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.99hrs
OK
Registered nurses for medical care
Total Nursing
5.18hrs
OK
All nurses + aides combined

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 13 measures

Medicare Rating
5/ 5
Better Than Avg

9

measures

Worse Than Avg

2

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility12.5%
Better than Avg
Here
12.5%
US
19.5%
TX
18.4%
Bexar
22.5%
🩺

Residents with a long-term catheter

↓ Lower is better
This Facility7.6%
Worse than Avg
Here
7.6%
US
0.9%
TX
0.4%
Bexar
0.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility8.3%
Mixed vs Avgs
Here
8.3%
US
12.1%
TX
2.5%
Bexar
1.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

⚖️

Residents who lost too much weight

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
5.3%
TX
3.2%
Bexar
4.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility15.0%
Mixed vs Avgs
Here
15.0%
US
19.4%
TX
14.2%
Bexar
17.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.7%
Better than Avg
Here
97.7%
US
93.4%
TX
96.9%
Bexar
94.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility73.1%
Worse than Avg
Here
73.1%
US
79.7%
TX
88.0%
Bexar
84.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility93.5%
Better than Avg
Here
93.5%
US
81.8%
TX
89.2%
Bexar
80.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.1%
Better than Avg
Here
1.1%
US
1.6%
TX
1.5%
Bexar
2.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
1penalties
Above state avg (9.1)
7 complaint-triggered
$121,976 in fines

Families have filed multiple reports triggering inspections, with recurring issues in care planning, food safety, and infection control. The facility has struggled with developing proper resident care plans and ensuring safe food handling practices, with these problems appearing across multiple surveys from 2022 to 2024. While all deficiencies show correction dates, the pattern of repeated issues in core care areas suggests ongoing operational challenges families should investigate further.

Jan 9, 2026Routine
15
0802Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0111Potential for harm · IsolatedCorrected

Construction Deficiencies

Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0814Minimal · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

Oct 11, 2024Routine
12
0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0916Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

May 4, 2024Complaint
1
0695Immediate jeopardy · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Sep 8, 2023Complaint
6
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0944Potential for harm · PatternCorrected

Administration Deficiencies

Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0805Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

Sep 8, 2023Routine
3
0741Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Federal Penalties

Fine

May 4, 2024

$121,976

Ownership & Operations

Who Operates This Facility

Owner / Operator

Sh Opco Lincoln Heights, LLC

Organization Type

for profit

Management Company

WATERCREST COMMUNITY MANAGEMENT, LLC

Administrator

JAMES CARTER

Ownership & Management

Owners

S-H Forty-Nine Opco Ventures LLC

Owner · Organization

100%

Cp Opco Ventures VI LLC

Owner (parent company) · Organization

Shp Reit I LLC

Owner (parent company) · Organization

Shp Reit I Trs LLC

Owner (parent company) · Organization

Key personnel

Weiser, TiffanyW-2 Managing EmployeeSpragins, AlanOfficer / DirectorWashburn, AlexanderOfficer / DirectorJuniper Management, LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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